Verizon Complaint – Cut My POTS Copper Phone Line

Subject: Cut my POTS copper phone line
My Name: Peter J
My City: New York
My State/Territory: New York
Country: United States
My Complaint Against: Verizon
Complaint Category: Mobile Companies
Claim Amount (Approx.): 960
My Complaint Description:
A Fence company cut my POTS copper phone line. Verizon refuses to reconnect the POTS line. A technician came out without equipment and said this is not VOIP and is a copper line he had no equipment to find or fix. Verizon scheduled dec ** for repair it did not happen. Contacted State Utility Commission. Woman said she would try to get it repaired. Also told me I may not have legal rights and have to except poor service with VOIP connection. During 2014 I was without power for four days and POTS line was the only thing that worked. I have had Verizon service since 1996. Verizon continues to bill me for service not provided. Please I pray you can fix this. They continue to call me only to sell me on VOIP service which I do not want.

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