Subject: Yodel – Never Proper Service
My Name: Lisa
My City: Mainland
My State/Territory: Mainland
My Complaint Against: Yodel
Complaint Category: Service Providers
Claim Amount (Approx.): £ 300
My Complaint Description:
What an utter disgrace this company is – why on earth is anyone even still using them. My parcel should have been with me on Saturday 14th April. I stayed in all day – no one showed. Stayed in all day Monday as I was promised delivery that day. Nothing showed up. Was told that it was in the Southampton depot – I work three minutes from there but wasnt allowed to collect as there hadnt been a failed delivery attempt. Have been in contact with them for two days now and they think the parcel is lost – after they asked me what was in it – funny that. Frustrated isnt the word. Customer Service is dire. No one is prepared to help at all.
To all companies out there who are using this shitstorm – maybe rethink your courier. If my company did this no customer would touch us again
Oh and by the way – I used to have Laithwaites wine delivered – yes by Yodel – who busted my garage door to try and deliver a parcel – I was even at home at the time. I thought someone was breaking in. But get this – not only did they do that once, but twice. Needless to say, I stopped using the wine company and after I eventually get this delivery I will stop using Very too.
18th April Update today I have been told the same thing – it will [maybe] be delivered today yet the status hasnt changed since 1.23am on Saturday 14th – the person over there ———> on twitter who is saying they will help resolve this – isnt really doing anything only telling you the same thing that the webchat people are telling which amounts to nothing. this is the third day away from work and i am still non the wiser.