WestJet Complaint – Bad Landing

Subject: Bad Landing
My Name: squirrel_herman
My City: Tucson
My State/Territory: Arizona
Country: USA
My Complaint Against: WestJet
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I tried every site that WestJet has for consumer complaint and found none. My complaint to them is if I could find them the way the pilot landed flight #699 in Toronto at 10:31 AM, Friday the 13th of Aug 2010. I have been flying with airlines since 1959 and this was thw worst landing I every experienced.

The plane was moving around a bit like the pilot was having control problems then all of a sudden, it landed with such a bang, I thought the wheels were going to break off or at least maybe a tire might blow. The tires stayed on and so did the wheels. Then the pilot put the reverse thrusters or breaks on with such force, it took all my strength with my arms out holding the seat in front of me so as not to smash my head on that seat.

I want to tell you I was scared to death. I thought my time and my wife's time who was sitting next to me was up.
Well we landed safely. The captain or co-pilot was at the exit and, as we got out, just smiled. Someone on that flight needs to learn how to fly or at least warn the passengers to hold on for a rough landing. I always said WestJet was the best but not now. Thanks WestJet as I aged 20 years after that flight.

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Aloha Airlines Complaint – This Company Can’t Be Trusted

Subject: This Company Can't be Trusted
My Name: awerby
My City: OAKLAND
My State/Territory: CALIFORNIA
Country: USA
My Complaint Against: Aloha Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
In June 2007, I decided to go to Hawaii on vacation with my family. I searched Hotwire, which I had used before to get tickets at a good price, and found 4 reasonably-priced tickets on Aloha Airlines, which were for flights that left from Oakland, stopped at Kona-Kailua, where I planned to stay, and then continued on to Honolulu. The return flight started in Honolulu, stopped at Kona-Kailua, and proceeded on to Oakland.

Since I'd heard that airlines sometimes objected to passengers using only a portion of the flight they'd booked, I took the trouble to call Aloha Airlines and ask if there was any problem with my avoiding Honolulu and just using the Oakland/Kona and Kona/Oakland portion of the itinerary. I was assured by the person answering the phone at Aloha that this wouldn't be a problem at all, so I proceeded to book the flights.

Trusting in what I'd been told by the Aloha representative, I was shocked to be told by gate agent **, upon checking in with our baggage, that to do what I had been told was "no problem" would now cost us an extra $125 per ticket in "change fees", which I was forced to pay on the spot with my credit card.

To me, this seemed like a major problem, but since I'd made no alternate arrangements (like purchasing much less expensive Honolulu-Kona tickets from Go Airlines) and since our flight was about to leave, I had no alternative but to pay up. (Needless to say, the unanticipated extra $500 put a major dent in our carefully-planned vacation budget, forcing us to economise on our activities on the Island).

Looking online, I found two numbers for Aloha's "customer service" department, but was disappointed when nobody answered (although the call was well within the airline's stated business hours), and the machine wouldn't even take a message. But with persistence, after numerous attempts, I finally reached Aloha representative "**" (who wouldn't give her last name). I found her attitude to be far from the "aloha spirit" that advertising had led me to expect.

She seemed to have no interest in the fact that I had been misled by her company's employee, and concentrated on browbeating me, asking rhetorically why anyone would book a ticket written for an ultimate destination that they didn't intend to visit. When I explained that this was a Hotwire ticket, and that I didn't see any tickets offered there that were just Oakland-to-Kona and back, she said that I could have bought a ticket from Aloha like that. Yes, I replied, but that would have cost a lot more money. At this point she pounced, as if she had scored some sort of victory in our debate, and accused me of trying to "manipulate" their system.

When I asked what was wrong with trying to save a little money, she began abusing me further, and it became evident that she had little interest in preserving Aloha's reputation as far as I was concerned. (So much for the "customer first" policy Aloha brags about on their site.)

Possibly these last-minute "change fees" make an important contribution to the airline's bottom line, offsetting the income that they lose by selling off tickets to discounters, and what happened to me was all according to plan. Otherwise, it's hard to account for this airline's behavior in this instance. Really, I'm hard pressed to think of any transaction outside of the airline industry in which one is charged more for consuming less of a company's products or services.

If a restaurant charged you extra for not finishing your meal, or a car rental company imposed extra fees for not driving a specified number of miles each day, you would think it absurd, but this is exactly what the airline is doing in this case. Presumably, they could have sold the seats for the unused portion of my flights and made more money – actually, since airlines routinely "overbook" their flights, it's likely that they will be doing this anyway, making money coming and going, as it were.

But absurd or not, the fact that I was told by a company representative that my proposed itinerary was acceptable would negate any "change fee" imposed by a company that wished to retain a reputation for fairness to its customers.

Since I'm sure my call was recorded "in order to better serve you", I wonder why, if my account of it was in doubt, the "customer service" agent didn't offer to retrieve the tape, instead of berating me for attempting to save a few bucks. Evidently, this is a company that is purely focused on short-term profit, that cares little about its customers or what they think of it. I'm sorry I didn't know this before dealing with them, or I would have flown on a competing airline and saved a lot of money as well as considerable aggravation.

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Aloha Airlines Complaint – Thank You George Bush From Aloha Airlines – Mahalo Nui Loa

Subject: Thank you George Bush from Aloha Airlines – Mahalo Nui Loa
My Name: A passenger
My City: Vista
My State/Territory: California
Country: USA
My Complaint Against: Aloha Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
HONOLULU: Aloha Airlines announced today that it will be shutting down its inter-island and transpacific passenger flight operations. Aloha’s last day of operations will be Monday, March 31, 2008. On that day, Aloha will operate its schedule with the exception of flights from Hawaii to the West Coast and flights from Orange County to Reno and Sacramento, and Oakland to Las Vegas. Code-share partner United Airlines and other airlines are prepared to assist and accommodate Aloha’s passengers who have been inconvenienced.

For more information on United’s accommodation options, contact United at 1-800-UNITED1 or www.united.com. Passengers who do not wish to be re-accommodated by another airline should contact their travel agent or credit card company to request a refund. Effective immediately, Aloha will stop selling tickets for travel beyond March 31, 2008.

The shutdown of Aloha’s passenger operations will affect about 1,900 employees. Aloha also announced that its air cargo and aviation services units will continue to operate as usual while the U.S. Bankruptcy Court seeks bids from potential buyers. On March 27, 2008, Saltchuk Resources, Inc., announced its intention to buy Aloha’s air cargo business.

This is an incredibly dark day for Hawaii, said David A. Banmiller, Aloha'’s president and chief executive officer. Despite the groundswell of support from the community and our elected officials, we simply ran out of time to find a qualified buyer or secure continued financing for our passenger business. We had no choice but to take this action.

We deeply regret the impact this will have on our dedicated employees who have made Aloha one of the best operating airlines in the country. Aloha Airlines was founded in 1946 to give Hawaii's people a choice in inter-island air transportation.

Unfortunately, unfair competition has succeeded in driving us out of business, bringing to an end a 61-year-old company with a proud legacy of serving millions of travellers in the true spirit of Aloha. We realise that this comes as a devastating disappointment to our frequent fliers and our loyal business partners who have supported this company for many, many years.

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Swissair Complaint – Thanks

Subject: Thanks
My Name: sulshe
My City: St. Louis[16] My State/Territory: Missouri
Country: USA
My Complaint Against: Swissair
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I had not flown in some time and considered a Miami-Geneva-Tel Aviv journey to be as frightening as a root canal. Surprisingly to me, the flights were smooth, the accommodations most comfortable and the onboard staff (as well as wheelchair personnel) were terrific. Will definitely try it again.

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Swissair Complaint – Swiss Air Ignored Serious Electrical Problem On Zurich-Hong Kong Flight

Subject: Swiss Air Ignored Serious Electrical Problem on Zurich-Hong Kong Flight
My Name: Amoybill2009
My City: Corpus Christi
My State/Territory: Texas
Country: USA
My Complaint Against: Swissair
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I wrote to Swiss Air one month ago today, but no response, so I will now post complaints online. I spent the entire 14 hour flight from Zurich to Hong Kong in the dark because neither the overhead lights nor any electronics (TV, videos) worked. This was obviously a wiring problem, not a matter of rebooting the system, and I reported it well before take-off. The stewardess said it would be rebooted, though I said this would not work. It was obviously a wiring or fuse problem, not a computer problem. Yet in spite of this, and without knowing the extent of the electrical problem, the attendant ignored me.

Over an hour later, I asked again about it. The attendant snapped that they were serving the meal and could not deal with it. After three hours, I hit the attendant button of a neighboring seat (because nothing in my seat worked). It was ignored, but half an hour later, an attendant came by, switched it off, and kept going. This happened three times before an attendant finally came, smiled sweetly and asked, "Is it still not working?" It was obviously not working. Everything was dark in my seat and my neighbors (mine was 26E and his 26D).

Electrical problems (whether shortages or otherwise) can be serious, and I was very surprised this was entirely ignored. So I and the man in 26D sat in the dark, literally, the entire flight. I then reported this online on Oct. 17th. Swiss Air said I'd receive a prompt response. Today, one month later, I've heard nothing. I never expected such poor maintenance, or service, on a Swiss Air flight. (I do not, however, blame the attendants, who overall were quite courteous, and should not have to deal with such problems; they were probably up against the wall, because of Swiss Air's poor maintenance).

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