Subject: Do Not Take Aeromexico! They Are Horrible and Very Selfish and Cheap!
My Name: H
My City: NEW YORK
My State/Territory: NEW YORK
My Complaint Against: AeroMexico Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
MEXICO CITY — I did not have a very good experience with Aeromexico! Back on Wednesday, June 1st, 2016, I took my very first flight using my precious 30,000 SkyMiles that I have religiously saved for through Delta Airlines to go from Buenos Aires, Argentina to Toronto, Ontario, Canada and I did not have a very good experience at all!
To start off: The flight did not take off for at least one full hour so basically we did not leave from Buenos Aires, Argentina as scheduled and we did not receive any type of compensation for this horrible, drastic delay! Before we received our first lunch meal, one of their flight attendants made a very strange request and demanded to have all of the window shades closed during daylight hours!
Please note: I never experienced this before on any airplane in my life and asked why and never received an answer! I felt very uncomfortable with this to say the very least! To continue on: Shortly after that incident, they did serve us a pasta or chicken lunch, however, the portions were not very large at all compared to Delta Airlines' portions.
I did in fact ask for an extra meal because I was starving with your small portioned meals and waited over an hour for one and sadly one of your flight attendants came back and told me that there were no more meals which I did not believe because not only was the plane half way full during my first flight, but even one of their customers was sleeping near me and got his meal quite late (close to the extra hour longer that I had waited) and it is simply amazing that there was still a meal for their other customer (even though it was rather late), but there was not an extra meal for me! How ridiculous and very selfish does it get!
Last, but not least, their in-flight entertainment system definitely needs improvement as well! During my in-flight experience, I was not able to find one single news station such as Fox, CNN, BBC, etc. I have never been on an airplane that does not have any news station on their in-flight system and theirs is the first!
When it came to search for music albums on their music stations, there was also a very poor selection as well! And when it came to television shows, yes, they have some, but they have no cooking shows, no designing shows such as HGTV, etc. Please note: They should examine Delta's in-flight entertainment system and follow their steps and perhaps they would have a much better service! Obviously!
Please note: I want to touch on one more thing that bothered me… Since on my first flight, we were not served dinner, then by the time I got to my second flight, I was still starving and sadly, there was no dinner being served on my final flight and I had to wait until the very next morning for the small breakfast to be served! Overall, this was not a very good Aeromexico in-flight experience and definitely not worth my 30,000 hard earned SkyMiles that I used to purchase this one-way flight!
After I had sent out my letter of very serious complaint to Aeromexico, I received a response letter from Montserrat ** in customer service. She did absolutely nothing for me and was so cheap and selfish! I will not be flying anymore with Aeromexico! They suck! Delta Airlines is way B.E.T.T.E.R.!!!