Subject: Hot Water Heater/Had to Pay to Code Requirements
My Name: Cecelia
My City: BOWIE
My State/Territory: MARYLAND
My Complaint Against: American Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
CONSUMERS BEWARE!!! I had no hot water so I called American Home Shield (AHS) to request for a plumber to come out. A plumber came out on Monday and said my hot water heater needs to be replaced. This made sense to me since it was 16 years old. He said he will order a new one. While I waited, I had to boil hot water on my stove and electric kettle. I mentioned this to my sister and she said they should have been able to install a new hot water heater that day. She said all they had to do was go to Home Depot and buy it. I went online and saw where the Home Depot installs new hot water heater on the same day provided you call them before noon.
At this point it's Friday of that week so I called the plumber for a status and he said AHS was suppose to call me for an update. He told me I had to pay $715 for code requirements. I was shocked because according to my AHS contact they pay for all components and parts of a water heater. Since the code requirements involved attaching parts to the water heater in order for it to work, that should have been covered by AHS. I called AHS and was put on hold for 20 minutes so I hung up, called back and was placed on hold for 20 minutes again. I hung up, called back later on and the same thing occurred.
I contacted AHS through the online chat line and no one answered after I waited for 10 mins. I tried again and to my luck someone answered. She told me AHS doesn't cover code requirements and I had to dish out $715. I was furious! About a week later I receive a generic letter from AHS apologizing for the customer service I experienced but it didn't address my main issue. I will cancel my policy with them and put the money I pay for the policy in my own "home warranty" savings account. And to think I was going to get a policy for my mother and recommended AHS to a friend. They won't be getting it now!