Southwest Airlines Complaint – Southwest Really Changed For The Worse

Subject: Southwest Really Changed For the Worse
My Name: JOE
My City: Houston
My State/Territory: TEXAS
Country: USA
My Complaint Against: Southwest Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Talked with Customer Relations about a minor ticketing problem. A bunch kids with six months experience — all SUPERVISORS. One spills the beans and tells me THEY HAVE MONITORS AND THEY WATCH CNN. BEWARE when you're on hold for an hour. When told how they stack up against their competition and the growing bad reviews an older-sounding lady barked at me about HARASSMENT.

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British Airways Complaint – Why Not To Travel British Airways

Subject: Why not to travel British Airways
My Name: sushbee
My City: Miami
My State/Territory: Florida
Country: USA
My Complaint Against: British Airways
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
WHY ONE SHOULD NOT TRAVEL BY BRITISH AIRWAYS. Our flight from Delhi to San Francisco via Heathrow started off on a rather bad note with fog delays causing the flight to move from 3:30 AM on the 30th December, to 7:30 AM. However, we were informed of the same by phone, and accordingly changed our plans to reach the airport by around 5 AM. I think I can pinpoint that THIS is probably where the nightmare started.

As we were standing in the check-in line, we were interrupted by a BA employee who surreptitiously informed us that the flight, BA 142, on the 30th December 2008 was further delayed to 11 AM. We looked around in confusion, since no sign reflected the change. However, due to her insistence, we called up our pickups in San Francisco, and informed them of the change.

When we reached the counter, however, we were more confused since the BA check-in lady, a young woman named ** seemed completely unaware of any change and calmly disregarded the info change to pack off our luggage. Since she was so convinced, we called our people back to tell them that there had been no change in our programme.

However, I insisted that she call the representative and tell her to stop spreading wrong information – which is when she made a call and realized that the flight had been changed. I found it highly unacceptable, that a BA desk representative did not even know that there was a change in itinerary and in fact after that, behaved like having that information was not her problem. Unbelievable!

The only high point was because of the mix-ups, we got to travel Club class for the first part of our journey (or rather because they had to stuff lots of people into our flight) which was to Heathrow. But since we reached Heathrow late, we missed our connecting flight to San Francisco, originally planned for 10:40 AM on BA 285 and had to stay a night in London.

When we finally boarded our flight to San Francisco, which was the same flight as above, but an entire day later, I had to go through the entire flight (a good 9 hours) with no food – simply because the travel information had not been updated by BA, and so there was absolutely no extra vegetarian food on the flight. I was curtly told I should have informed the officials during the booking, and they completely ignored me when I insisted that my preferences were even on my tickets more than 3 months ago, it was just that BA had not bothered to transfer the data.

However, through the trip, there was no effort made by the crew to try to help us out (there were more people like me, whose food prefs had not been updated by BA), and instead we had almost feel like it was our fault for not eating the 'sea bass'. (In fact one crew member insisted rudely that I should try it as an option – she just did not seem to understand that it was not a matter of fussy eating, it was a matter of vegetarianism).

Finally when we reached San Fran, our troubles reached their zenith when out of our 3 bags, 1 bag did not make its appearance. On questioning the BA staff, they told us that it was coming on the next flight and would be couriered to our house. Tired, hungry and in no mood to argue with such incompetence, we didn't even put up a fight. But days passed, and there was no sign of the bag. Repeated calls were to no avail and finally after 6 days, we physically went to the airport, hoping to get some answers there.

However, after waiting for almost 4 hours, the baggage services were nothing short of rude, saying that they had tons of bags lying at Heathrow and that we should stop complaining or creating a fuss – almost like its a gift to get your luggage along with you when you arrive at your destination! When we asked for at least compensation, since my husband was left in San Francisco in single digit temperatures with no shoes, coat, sweaters or clothes – we were made to wait till finally because of our insistence, anger or just because they wanted to get rid of us, they gave us $400 to temporarily keep us happy.

It has now been 15 days since we reached the US, and not once has BA on its own accord even called to let us know anything about our luggage. I am truly disgusted at their behavior, and what is more shocking is that everyone seems to know that BA is never to be trusted in terms of customer service or luggage. We have consciously decided never to travel BA again, and to inform all our friends and family as well (who already seem to know anyway) and would like to advise everyone to do the same.

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British Airways Complaint – Mislead And Treated Horribly

Subject: Mislead and treated horribly
My Name: Jonathan
My City: JAMAICA
My State/Territory: NEW YORK
Country: USA
My Complaint Against: British Airways
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
My girlfriend and I originally booked a flight from Denver to Paris. She called to inquire about the cost of changing our itinerary (this was just after the Paris terrorist attacks). The agent (in India) told the cost would be $400 per ticket, and she told him to go ahead and make the changes.

He changed her ticket first, THEN told her the cost to change mine was $800+. She then said that we no longer wanted to change the itinerary at that price. Instead of reinstating the original itinerary, or correctly informing her that she had 24 hours to undo any change without penalty (the airline's policy, and the law). He instead told her that she had "no choice" but to pay an additional $400 to change her itinerary back, or pay the $800+ to change my itinerary. Having been misled into thinking she had no choice, she allowed him to change my itinerary too.

Between then and the departure date, I spent over 6 hours trying to reach someone at British Airways to request that they reinstate the original itinerary at the original price. I spent extended times on hold, was transferred endlessly from person to person, and disconnected repeatedly. Multiple representatives in India said that no one at the Indian call center had the authority or ability to reinstate our original itinerary (a lie, as I subsequently learned). I asked to speak to a representative in the U.S. or the U.K and was given multiple phone numbers to call — all of which ultimately led back to the very same voice queue in India.

After several more hours of futilely calling numbers all over the world, I eventually managed to reach a representative in the U.K. She initially said that her manager would listen to the recording of the initial call to India, when we first changed the itinerary, and if the representative had indeed failed to correctly inform of our options as we had described, they would reinstate the original flights and issue a credit.

After an extended time on hold, the representative returned and said that their "system is down" and her manager could not access the recording — but had nevertheless decided that the original agent had handled everything correctly, that our complaint had no merit, they would do nothing for us, and the decision was final. I asked to speak to the manager directly and my request was refused. I have no idea what it would take to get this airline to take responsibility for its conduct, or get decent and fair customer service. I tried and failed. I fear there will ultimately be no choice left but a lawsuit.

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American Airlines Complaint – Great Coverage For The Price

Subject: Great Coverage for the Price
My Name: Lucinda
My City: WILMINGTON
My State/Territory: DELAWARE
Country: USA
My Complaint Against: American Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I did a massive amount of research for a warranty on a 2001 Jag XK8 that has a warranty that was expiring and the company I had been using had nothing to offer me. From the first contact with ASAP I found them to be friendly, professional, and very easy to work with. I spent a long time making this decision and Mark was not pushy while I was going through my process. I appreciated Mark sending me a copy of the contract right away, no beating around the bush, so I could study it in detail. I probably researched a total of about 12 companies, narrowed it down to three finalists, and when I called Mark back with a list of questions he was very upfront and accommodating.

I have two things that I wish could have been done differently: I wish I could have made a down payment and then made payments instead of paying in full upfront (I have never paid in full upfront, makes me a little nervous plus it's a sizable expense) and because the car is only a fun car and we don't drive it often or long distances it is going to take a while to drive it 1000 miles to get through the waiting period. Mark did ask but this is one area where there was no flexibility.

In the past it was always 30 days or 1000 miles whichever comes first. I understand they want to protect themselves from someone who has a car that needs a repair before they buy the coverage, but in my case the waiting period is rather onerous. Wish they could have made an exception but I understand that they couldn't.

I feel the negotiation process was fair on their end and I was able to make a purchase that was within my pain threshold. I have a good feeling about this warranty and company. Many other positive aspects that I could mention but this review is already long enough. Now it just comes down to how the company actually does business but I am not expecting any issues with that.

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American Airlines Complaint – Unsatisfactory Response To Request For Service

Subject: Unsatisfactory Response To Request For Service
My Name: J
My City: CHILDERSBURG
My State/Territory: ALABAMA
Country: USA
My Complaint Against: American Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I called American Home Shield and received a dispatch to a company in Birmingham AL, which is at least an hour and thirty minutes away, on July 15, 2016, promising they would contact me and arrange a mutual agreeable service call. I heard nothing from them despite calling AHS. After AHS promised to make this an emergency call and an immediate response on the same day. No calls from their contractor. I call the contractor at midday and asked about why it had been ten days in 90 to 100 degree heat that they had not called and the person on the phone at the contractor acted liked he had never heard of me.

But then he promised they would be out between 4:30 and 5:30 that day so I said OK. My wife and I are in our mid-seventies and have health issues so it was important that they came as promised, considering the heat. It was a no show and no call that evening. Since the beginning of this situation phone call took an average of an hour with some as long as an hour and a half.

Their computer system does not allow a status request and refers you to the unanswerable phone number. I was able to make contact on the chat line early the 26th and eventually and finally nice person who after trying to find another A/C contractor gave permission for me to use one here locally. Fixed it the same day by lunch time. An internal breaker on the air handler was shot, he replaced it from his supply of parts on his truck. $214.00 total, which included checking another unit and adding some freon. I decided not to go thru the reimbursement process since it is so cumbersome and no one answers their phones.

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