Malaysia Airlines Complaint – Smartphone Stolen From My Baggage

Subject: Smartphone Stolen From My Baggage
My Name: dude564
My City: El Cajon
My State/Territory: California
Country: USA
My Complaint Against: Malaysia Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I must admit I was stupid to put a valuable item into my check-in luggage. However it was a newly purchased item still in the box with accessories and I did not have space for it in my hand luggage. Also, the suitcase was locked with a sturdy padlock so I didn't think anything of it at the time. We checked in to business class about 2 hours before the international flight in Kuala Lumpur and our luggage went into "Priority" handling.

When we arrived in Sydney my suitcase came out on a tray and I noticed it was open with everything exposed. The padlock had been pulled off the luggage, with the zipper still attached to it and all my goodies in plain view of other passengers at the baggage carousel. On closer inspection I noticed that my brand new smartphone was stolen from its box, with one side of the box ripped open, even though I had tape around it. Everything else was still in the bag, but this particularly valuable item was taken.

Someone in the Malaysia Airlines baggage handling area must have seen the smartphone (with its distinctive full keyboard) through the X-ray machine and decided to help themselves to it. This type of behavior is worrying given the heightened security and baggage checks these days. How could someone tamper with baggage and not be noticed or recorded on camera? Apart from my expensive loss, how can international airlines put up with this behavior and not have procedures and systems to prevent or detect it?

What worries me most is that a baggage handler could just as easily insert a banned substance into your luggage and cause a lot of problems for a passenger.

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Alitalia Airlines Complaint – Luggage Stolen Or "lost"!!!

Subject: Luggage Stolen or "lost"!!!
My Name: leedowell
My City: OVERLAND PARK
My State/Territory: KANSAS
Country: USA
My Complaint Against: Alitalia Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
My daughter flew with several other students to Italy and Greece and 10 of the students and chaperons "LOST" their luggage through this airline and they refuse to return it. She traveled on June 13 and this is now July 25 and she still hasn't received her luggage. He have filed claims, contacted our congressman and the American embassy in Italy, still no luggage.

AND… do not contact their corporate offices, no one answers the phone!!! If you call Italy direct and it happens to be the end of someones shift, THEY HANG UP ON YOU!!! This is the worse airline ever. There was a website www.alitaliasucks.com, but I see they got that off the internet… TOO MUCH PRESSURE!!!

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Alaska Airlines Complaint – Uncaring And Insensitive Customer Service

Subject: Uncaring and Insensitive Customer Service
My Name: travel fellow
My City: Burbank
My State/Territory: California
Country: USA
My Complaint Against: Alaska Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I was asked by an 86-year-old neighbor who speaks very limited English to help purchase two tickets online so he could visit ailing relatives. He is retired and poor, and we tried to save money by switching dates around. When we bought the tickets, we found we had changed a 2-week trip to 1-week. I tried calling customer service twice, and their corporate office in NYC once, but they wouldn't waive the $440 change fees or let me speak to a supervisor. I'm unemployed, and I had to pay the fee myself. They were rude, uncaring and insensitive, and I recommend people avoid flying on an airline that treats its customers this way.

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Alitalia Airlines Complaint – Rude Staff, 5 Hour Delay On Runway, Hot Sauna Type Plane

Subject: Rude Staff, 5 hour delay on runway, Hot Sauna type plane
My Name: Pamela
My City: NEW YORK
My State/Territory: NEW YORK
Country: USA
My Complaint Against: Alitalia Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
On May 26 2011 I made my first trip to Europe. We were flying Alitalia via Delta. The plane was delayed for FIVE hours while we were inside this plane. US rules do not apply to international flights. There's no individual air on this plane and the temperature was HOT. We were served food that tasted like cardboard and only 4 cups of water in the 13 hours we were trapped inside this aircraft. At one point my son went back to an attendant and asked for a Pepsi. The attendant was rude and said there are no drinks.

My son pointed to a 3/4 full Pepsi on the table behind him. The guy said, "Fine! Pour it yourself." I complained June 9th when I returned. I have had NO RESPONSE from them yet. None. Do everything you can to avoid flying Alitalia. Our return trip aboard Delta was perfect.

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AeroMexico Airlines Complaint – Price Charged Incorrectly

Subject: Price Charged Incorrectly
My Name: Rod
My City: SAN FRANCISCO
My State/Territory: CALIFORNIA
Country: USA
My Complaint Against: AeroMexico Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
On August 08th of 2009, I bought a ticket for me, my wife and my 1 year old baby. We were traveling from San Francisco, USA to Sao Paulo, Brazil with one stop at Mexico City, Mexico, flight AM14, at San Francisco Airport, CA. Employee name: Ms. **, AeroMexico Airlines customer service supervisor. Unfortunately, the service was inadequate because we were charged incorrectly.

I am disappointed because I bought the ticket online previously and the cost for infants under 2 years was right, but at the check-in counter at the airport I was billed the wrong amount, an additional value was charged in a very disrespectful way by the customer service supervisor from AeroMexico, who was inconvenient because I keep talking in English. The AeroMexico employee was rude, always trying to force me to understand their language (Spanish). How come this happen in USA? Just for records, my native language is Portuguese and I speak English fluently, so, I had to deal with a terrible situation.

I tried to argue and defend my rights as a customer, that the ticket was bought in the company's website and that wasn't correct. We arrived 2 hours before the departure, but anyway we had a delay for the flight and carrying a baby on the lap. This was a very embarrassing and frustrating situation as a customer and traveler. I'd like to share this to prevent that anyone else go through this situation. That was the first and the last time we use this service, for sure!

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