Northwest Airlines Complaint – Elite Status Request

Subject: Elite Status Request
My Name: JEC
My City: TOELDO
My State/Territory: OHIO
Country: USA
My Complaint Against: Northwest Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I have been traveling Northwest Airlines almost exclusively for 8 years. I have earned elite status in almost every year, 1 year traveling enough to earn platinum status. By all definitions, I have been a loyal customer. For two years (2005 and 2006), I had a job that did not require me to travel often. I travelled approximately 12,000 to 14,000 miles in those years. In April of 2007, my job changed and I logged 46,500 miles on Northwest from the last week in March until the end of December. In order to be considered for gold elite status, you must travel 50,000 miles in a calendar year.

Because the airline recognized my history by awarding silver elite status in the years I travelled infrequently, I didn't think I would have any problem making a case for gold status in 2008. After all, in 9 months, I travelled at a level that was very consistent with a gold traveler. I made my request, mentioned the two trips that I have already purchased tickets for in January, and informed Northwest that these two trips would put me in excess of 50,000 miles in a 10 month time frame.

To their credit, Northwest responded quickly. The first response informed me about an exciting opportunity to earn gold status by flying 5 round trips in certain fare classes in the first 90 days of 2008. Of course that would be great if I ever flew in those fare classes.

When I responded that would not help me and that my company would not be willing to pay more for a ticket so I could have a particular fare class, I got a "we make no exceptions" response. I was told that the only way to earn gold elite status is to fly the right number of miles in a CALENDAR year, not just in a 12-month timeframe. This seems crazy to me and their "no exceptions" response is insulting. I know they must get many requests and I wouldn't expect them to grant all of them. I certainly didn't expect (or request) the silver status they gave me in the years I didn't travel much.

My final response to them has been sent. In that response I pointed out that they were willing to make exceptions when I didn't travel often and didn't request it but wouldn't consider a request when I was actually giving them a lot of business. That seems backwards to me. I also have made two offers to discuss this and my other concerns about Northwest customer service with anyone who is interested. I included my phone number each time.

After the last response from Northwest, I contacted another airline that flies the routes that I travel most frequently. If they are willing to grant me status in their frequent traveler program, I will be switching my business. My husband is also a gold level traveler (was platinum last year) and he is also considering making a switch based on Northwest customer service.

Northwest has disappointed me for some time with the level of service they provide in flight and the nickel and dime approach to amenities. When I have had to travel other airlines this year, I have been impressed by how much better the service is. If Northwest doesn't reconsider, I have very little reason to stay.

I am amazed by how little the airlines seem to care about their customers. Clearly the airlines that have figured this out (Southwest, JetBlue) are the only ones doing well. Why are the large carriers having such a hard time understanding such simple concepts? This is EASY stuff to fix and they just seem unwilling to address a growing problem.

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Northwest Airlines Complaint – Theft From Airplane

Subject: Theft From Airplane
My Name: Suzan
My City: DETROIT
My State/Territory: MICHIGAN
Country: USA
My Complaint Against: Northwest Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I would like to take this opportunity to add to the growing list of dissatisfied customers who have had negative experiences with Northwest Airlines. I hope that eventually enough of us will complain and this organization will be forced to address their lack of business ethics.

Almost a year my husband and I flew on Northwest Airlines. I admit to having been uncomfortable about flying with this airline due to the recent strike but the time constraints on our trip made this our best option. Our flight to the wedding near Cleveland was great. We were returning from the event on a Sunday.

After leaving the Cleveland airport we landed at Detroit. My husband and I were the last ones off the plane. As I passed the Gate directly in front of the deboarding tunnel I realized I had left my purse on the plane stowed under the seat in front of where I had been seated. I informed the attendant at the Gate who informed me that when the plane was checked the purse would be returned. She did not go to check the plane.

Sometime later I was informed the purse was not on the plane. I insisted I had left the purse stowed under the seat but the employees insinuated that I must have left it behind at the prior airport. We had another flight to catch so I filed a claim with the airport police and he gave me the phone number of lost and found in Detroit.

During the next few days I called lost and found at both airports, the luggage desks at both airports, the Gates at both airports and emailed to NWA reporting the loss. The purse had not turned up anywhere. By Wednesday I was sure that I had left the purse on the plane but I could not get through to anyone in authority to tell them what had happened.

The people I talked to made the assumption that I had left the purse in the prior airport and that it would turn up there. The kicker came on Thursday when a package was delivered to my home from Detroit with an odd anonymous note and no return address. The only plausible explanation is that someone with access to the plane stole my purse. The purse was not left at the prior airport. My purse was on the plane in Detroit when it was stolen. Between the time I departed the plane and when the plane was checked an employee stole my purse.

I have faxed, emailed, attempted to telephone this company and I have received responses which indicate that the airline will take no responsibility for the theft. I am certain this is what the thief was depending on. Northwest Airline cannot admit to even the possibility of a theft because that would open up a Pandora's Box.

It is very disconcerting that it was this simple to commit a crime on a passenger. I can't help but wonder how easy it might be to get something on the plane. It is unbelievable that at the very least this organization would not initiate some type of legitimate investigation. I am sure that the brazenness of this theft will only embolden this employee. There are no safeguards for the passenger on this airline. Beware!

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JetBlue Complaint – Not Doggy Friendly – JetBlue Check-In = No Integrity

Subject: Not Doggy Friendly – JetBlue Check-In = No Integrity
My Name: FrequentDoggyFlyer
My City: SAN DIEGO
My State/Territory: CALIFORNIA
Country: USA
My Complaint Against: JetBlue
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
On December 18, 2008 I was scheduled to depart San Diego to Seattle, WA with ** and our two dogs on flight #276. We had purchased 2 roundtrip tickets for our dog the same day we ordered our tickets to assure our dogs would be able to fly. We have flown with ours dogs multiple times on American, Alaskan and United with tremendous service and kindness to our dogs. With our love of JetBlue and the new pet policy we figured this would be the ideal situation for both the dogs and us.

We arrived at the airport via taxi since we would be in Seattle for 10 days and did not want to leave out car. It was $45, but an expected expense. With close to 2 hours until our flight we are waiting in line to check in – dogs on leashes and ready to get into the bags. At Check-in we are addressed by ** a customer service representative who tells us that one of our Boston terriers is far to fat and has to be weighed. We pop adorable Dude on the scale and sure enough he is 26 lbs. We knew he was chubby, but it was never a problem with any other airlines. We were told we would not be able to fly since Dude was 6 lbs over weight – 6 POUNDS!!!

** then tells us our other Boston Terrier is also to big, she weighed 20.5 lbs. We are both flabbergasted that we are being told we cannot take them on the plane. After ** continues to tell us Dude is too fat and cannot fly due to TSA requirements, we point out TSA does not have a weight limit on Alaska, American or United. Instead, the dogs just have to fit comfortably in the TSA approved Sherpa bag that will slide under the seat in front of us. ** continues to become ruder and ruder as shes speaks with us and says that she won't do anything and can't do anything since 6 lbs of dog is a safety concern.

** then proceeds to grab her manager, he comes out 15 minutes later and yells at us for not reading the legal information for JetBlue which requires a dog to be under 20 lbs which includes the weight of the bag. He is also extremely rude to each myself and **. I ask both ** and the manager if we could pay an extra fee for Dude and Fiona, in turn paying for 2 additional dogs ($200 total for the one way ticket for each). Since ** told us no other dogs were on the flight, we thought this was OK. ** also told us the Pilot could approve the dogs flying, but refused to contact him or tells us how we could get approval elsewhere.

Not 10 minutes later ** steps away to help another customer leaving us waiting. The women checking in is bringing along her 3 year old daughter who weighed at least 30 lbs, but paid nothing for her daughter since she was riding on her lap. To me, this is a safety hazard for the child and extra weight to the plane that is not being paid for. I must pay an extra $200 round trip per dog and pay additional dollars for extra bags and overweight bags, but a 3 year old is free. Not only is this ridiculous, but it is something I have alerted TSA to look into.

We talk with ** for another 30 minutes to come up with other ideas how our dogs could fly. She suggests we call a psychologist and lie to get the doctor to sign that Dude is an emotional pet. Not only is she asking us to lie, but she is not helping the current situation. The manager leaves us and refuses to talk with ** and I again.

**€™ only other idea is to try to get the dogs to ride in cargo on American. She suggests we go buy two $200 crates for each dog – we now have 40 minutes until our flight, and not enough time to even book the dogs, let alone pay and hop on our own flight. To make matters worse, ** tells us this should be fine, even though America is not currently flying dogs in cargo since Seattle is below freezing. She says it should warm up soon and American can just keep the dogs in the crates until they can fly.

Needless to say, the weatherman has predicted that Seattle will not warm up above freezing (or even 25 degrees) in 10 days. ** tells us that is not her concern and that we should have paid attention to the details. She hands me the phone to try try to reach United or American to book and the dogs and tells us she would “€œtry to get us on another flight.”€ Her trying consisted of walking away from the check-in counter and proceeding to help someone else.

After realizing we were going to miss out flight anyway, and dealing with extremely rude JetBlue service, that we would drive from San Diego to Seattle. Not only were we visiting for Christmas, we were also interviewing with several companies, all interviews had to be cancelled since we would not arrive on time. We took another $45 taxi home and packed the car and started to drive to Seattle.

Both ** and her manager did not realize the danger, struggles and future JetBlue dollar losses of their actions – all because of an irrelevant 6 pounds. I would understand charging for additional weight, or if there was a weight requirement on the plane where each person could only take X additional pounds and each passenger could only weigh X amount for safety, but that is not the issue.

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JetBlue Complaint – Where Do I Begin??

Subject: Where Do I Begin??
My Name: JCAinLAS
My City: Las Vegas
My State/Territory: Nevada
Country: USA
My Complaint Against: JetBlue
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I fly often between Las Vegas and New York and normally fly on Virgin America (GREAT airline!). However I had a credit from a cancelled flight last year, so I booked on JetBlue. I paid their extra $40 to be able to fold my body into the somewhat less cramped space of the first 5 rows. I had an aisle seat in the 4th row.

As the passengers arrived, I looked in horror as a family or group who had 6 children with them under the age of 4, including the screeching baby in a child seat approached. My entreaties to various Deities went unanswered as they plopped next to me, behind me, and in front of me. The apparent father knew better and sought refuge across the aisle on the window. I realize everyone has the right to fly with their litters. The same folks also have the right to turn a movie theater into a noisy day care center.

Don't get me started on the appropriateness of breast feeding in an elegant restaurant. But as we took off into the wild blue yonder, the wailing and screeching began in earnest. And it didn't stop except for a brief interlude about 3 hours into the flight, only to resume for the remainder. The mother, on the window seat, at one point decided to change the baby's diapers, and folded down the tray table, plopped the baby onto it, and did her motherly thing. That's the tray table that food is consumed upon.

As I wretched in horror, the flight attendant came down the aisle holding her blue bag for refuse open. Unbelievably, the mother hurled her soggy stinking diaper with her best Kobe Bryant rim shot across my lap and into the bag. The flight attendant only smiled at the mother's expertise, and continued on her quest for less odoriferous refuse. I couldn't wait for the plane to land.

The various children (they couldn't possibly all be hers; probably a family reunion or wedding or some sort of west coast fertility rite) climbed over the seats, kicked the back of seats in front of them (during the brief moments they were actually seated), and at one moment there were a total of 6 adults and children in our row of 3 seats. Thank the good Lord for Bose noise canceling ear phones! To be clear, I adore well behaved children. Occasional relapses of behavior are normal and expected, but there is a line that is crossed when children are allowed by their parents to terrorize a flight, a restaurant, or movie theater.

I wrote to JetBlue about this flight from Hell, and in response received a credit towards a future flight. (Which you can probably guess by now, I will not be taking.) JetBlue was a great idea in its conception. But no longer. The surliness, the unwillingness to assist, the cattle car ambiance of their flights, and their passengers-be-damned attitude have compelled me to never fly with them again. I realize most of this is not JetBlue's fault. I fault the oblivious parents who haven't yet figured out what grandparents are for when the desire to travel overwhelms them. Anyone want my $50 off credit? I will not be using it.

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JetBlue Complaint – Gate Attendant & Airline Inconsiderate To Family Flying

Subject: Gate Attendant & Airline Inconsiderate to Family Flying
My Name: Ldmm
My City: NYC
My State/Territory: NEW YORK
Country: USA
My Complaint Against: JetBlue
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Royally aggregated as our very delayed plane just chose one of our bags to check at the gate bc "it's a full flight" — we are row 16, loading in the middle of the group of passengers and were NOT late to the flight. In addition I have 4 kids with me including a 7 year old who is cranky and tired. I also paid for 5 tickets. Now I have to wait at the airport at the bag carousel with my 4 kids at 1:00 am. We packed in the right size bags so that we could carry on and get home quickly. Delayed and checked bag & I am so aggravated at the inconsiderate spirit of the Jet Blue gate attendants at JFK. Arg!!!

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