Subject: Smartphone Stolen From My Baggage
My Name: dude564
My City: El Cajon
My State/Territory: California
My Complaint Against: Malaysia Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I must admit I was stupid to put a valuable item into my check-in luggage. However it was a newly purchased item still in the box with accessories and I did not have space for it in my hand luggage. Also, the suitcase was locked with a sturdy padlock so I didn't think anything of it at the time. We checked in to business class about 2 hours before the international flight in Kuala Lumpur and our luggage went into "Priority" handling.
When we arrived in Sydney my suitcase came out on a tray and I noticed it was open with everything exposed. The padlock had been pulled off the luggage, with the zipper still attached to it and all my goodies in plain view of other passengers at the baggage carousel. On closer inspection I noticed that my brand new smartphone was stolen from its box, with one side of the box ripped open, even though I had tape around it. Everything else was still in the bag, but this particularly valuable item was taken.
Someone in the Malaysia Airlines baggage handling area must have seen the smartphone (with its distinctive full keyboard) through the X-ray machine and decided to help themselves to it. This type of behavior is worrying given the heightened security and baggage checks these days. How could someone tamper with baggage and not be noticed or recorded on camera? Apart from my expensive loss, how can international airlines put up with this behavior and not have procedures and systems to prevent or detect it?
What worries me most is that a baggage handler could just as easily insert a banned substance into your luggage and cause a lot of problems for a passenger.