Subject: Reimbursement for extra expenses caused by the airline delay to allow my mother to contact us.
My Name: Naomi
My City: San Jose
My State/Territory: California
My Complaint Against: Alitalia Airlines
Complaint Category: – Select –
Claim Amount (Approx.): 500 Euros
My Complaint Description:
Could some one help us? My 80 yr old mother travelled in Alitalia last June from Mexico City to Fuimicino airpot in Rome. Alitalia lost her luggage, at the airport made her wait 4 hrs to fill out a lost luggage form. She was expecting to meet with the rest of the family and did not have a forwading address to fill out the lost luggage form. She asked to be able to walk out that part of the airport to meet with us and be able to get the address she needed but, she simply was told she could not walk outside that area. So she was held there for four hours. This delay caused us to miss our limo and apartment reservations and a significant amout of extra money.
After our return to the US at the beginning of July, by email I contacted Alitalia customer realtions team. I waited until the middle of August with no response, so I sent a second email this time they responded quickly and they simply said it had been more 21 days since the date of the lost luggege and the date I sent them my email so the was nothing they could do for a possible claim. I asked for a supervisor and President's name. Needless to say, no response from Alitalia's customer relations team.