Air Asia Complaint – Predatory Practices

Subject: Predatory Practices
My Name: Nagasaurus
My City: Southern Support Zone
My State/Territory: 64000 Sepang
Country: Malaysia
My Complaint Against: Air Asia
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
AIR ASIA REVIEW: Malaysia's "budget" Air Asia operates on a PREDATORY business model because they exploit unwary travelers' inattention to the fine prints. It's motto is: "Now everybody can fly". It's low-price bait has allowed many who otherwise could not afford to fly. They even run promotions which offer FREE air tickets. Air Asia is suitable for those whose time is not a constrain, who do not have connecting flights, who do not mind long delays up to 4 hours or more, who will not change their original flight plans, who do not have much to check-in or carry-on.

I believe the locals love it because they have become used to tolerating sub-standards common in many Asian countries. It is ideal for getaways & visiting the folks. The fact that Air Asia gives away free air tickets or charges nominal prices in itself should raise suspicion. So how do they do it? By zapping unfortunate travelers with the EXTRA charges, betting that they have to alter their original plans or somehow have to buy a new ticket on the spot.

Hence, there are many CAVEATS such as: (1) "free" or low-price tickets only if you book far far in advance. Only the airfare is free; you still pay the Fuel Surchage, Airport Tax, Security, Admin Cost…which together cost FAR MORE than the airfare. that's OK if you can plan 2 months ahead and stick to plans. If your plans change, kiss your ticket goodbye. Since you usually become aware of the change in plans sometime close to the original travel date, you'd have to pay a pretty high price. It looks like Air Asia's profit doesn't come from air fares.

(2) You must check-in 45 minutes before departure. Air Asia does not care why you did not check-in on time, but it's OK for them to delay your flight 4 hours. There is absolutely no flexibility there. They do not even care if you're connecting Air Asia flight arrived late. Their attitude is: "Not My Problem!" I was even denied boarding even though I had nothing to check-in and was at the counter more than 30 minutes before departure.

Needless to say, I had to purchase another ticket at punitive WALK-IN prices. Point is: if you have to abandon your ticket, they keep the Fuel Surchage, Airport Tax, Security, Admin Cost. For the record, after having flown 20+ times on Air Asia, I felt I have paid more than buying from a major airline either due to rebooking charges or voided tickets plus the aggravation. Understand that if your ticket becomes invalid for whatever reason, you will pay "WALK-IN" fares to catch a flight in the next few days. This is because their prices rise as it draws closer to departure date.

(3) Air Asia's counter staff must have been trained in its method of profiteering. I find them totally unhelpful & apathetic to my dilemma. Again, it's the "Your Dilemma Is Not My Problem" attitude. I view Air Asia as the "Caveat Emptor" (buyer beware) airline of last resort.

(4) Baggage limits are an uncompromisingly rigid 15kg checked-in and 7kg carry-on, even for international flights. They have a staff monitoring carry-ons as you enter the boarding area. I have seen many (myself included), get caught having to pay hefty per-kg rates, especially unsuspecting foreigners who expect all international flights to abide by a common standard. I have even witnessed a staff send baggage into the interior handling section and only then notify the entire family of foreigners that they had to pay a whopping excess baggage charge, after it was too late to retrieve their luggage. The staff got the lambasting she deserved.

(5) It's free seating so you might find others pushing & shoving to get a "good" seat. They do however, sell you "express boarding" privilege. (6) When booking online, they automatically add-on insurance charges, and make it confusing to decline the insurance. After you click to decline, a dialog box says that Air Asia recommends that you keep the insurance.

In most other websites, it would ask if you are sure and hence and "OK" would mean "go ahead with the decline." However, with Air Asia "OK" means you rescind your request to decline. To confirm your decline, you would have to click "Cancel" instead. In most other instances, a "Cancel" would refer to cancelling an earlier instruction (to decline). Incidents such as this makes me suspect that Air Asia's PREDATORY Business model is to exploit travelers' mistakes, change in plans & inattention to the fine prints.

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Zoom Airlines Complaint – Poor Customer Service

Subject: Poor Customer Service
My Name: haggiseater
My City: Hillsboro
My State/Territory: Oregon
Country: USA
My Complaint Against: Zoom Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I too had a nightmare experience with Zoom. A major accident on the way to Glasgow, Scotland airport resulted in hundreds of passengers being late for flights. All airlines put their passengers on later flights, all airlines that is except Zoom. We were 2 mins past the check in deadline along with other passengers and were refused the chance to check-in. The flight was not scheduled to leave for 45 minutes.

I am a mother travelling alone with a small child and was left stranded at the airport. I asked to be put on a later flight and was told that there was seats available 2 days later, but that the rep I was speaking to could not transfer me – I would have to call and do it myself. I called and called and got no answer. I had to purchase another seat on Thomas Cook airlines who were more than helpful. Kudos to them.

After approx. 10 emails and numerous letters, I got nowhere with Zoom. They would not even refund me for one of the tickets, let alone the two. What an abomination. I even send a letter marked PRIVATE to their president but it never go to him. It is impossible to get past customer service who send you the same B/S response. BE WARNED PEOPLE, DON'T WASTE YOUR MONEY. DON'T FLY ZOOM.

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Zoom Airlines Complaint – World’s Worst Airline?

Subject: World's Worst Airline?
My Name: csb
My City: Las Cruces
My State/Territory: New Mexico
Country: USA
My Complaint Against: Zoom Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Having flown with many airlines and experienced many unfortunate delays, I have never experienced such terrible customer service and treatment during a delay as with Zoom Airlines. I booked a short break flying with Zoom (which was far from cheap) from London to Canada for a special birthday trip. The flight being delayed for a number of days resulting in birthday events being ruined and missed was bad enough, but the rudeness of staff, bare-faced lies, expense in phone calls to Canada trying to obtain information about the delays and the cost to us financially (considering we never made it with Zoom to Canada) was totally unacceptable.

We were not offered any hotel accommodation at the airport for the duration of the delays, no alternative flight options either with Zoom or on other airlines (there was availability with Zoom to other destinations in Canada which we would have taken), no refunds for our wasted hotel costs, car hire expenses in Canada, or wasted party expenses and – most disgustingly and despite repeated requests and numerous phone calls to Zoom management in Canada – no disabled assistance or facilities were offered or provided which meant we could not travel on the flight when it eventually took off.

All we were given is a measly refund for the flight. No compensation for our other expenses or any sort of gesture of goodwill from Zoom for the ruined birthday party and surprises were provided. What a disappointment! We didn't make it at all to Canada with Zoom and despite numerous letters and telephone calls, we have not received a satisfactory explanation or any compensation for our losses from Zoom.

This is the worst company, let alone airline I have ever dealt with. On the contrary, one of the hotels with which we booked has demonstrated excellent customer service by offering us a free voucher to stay at their hotel in an upgraded suite when we re-book our trip. What a contrast to Zoom!

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Zoom Airlines Complaint – Beware

Subject: Beware
My Name: @@
My City: Davie[33] My State/Territory: Florida
Country: USA
My Complaint Against: Zoom Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
VANCOUVER — Warning!!! Zoom Airlines is an appalling airline. I had a flight to London this February that ended up being a complete nightmare. The plane was delayed because of engine problems and all of the flight attendants abandoned the passengers in the basement of the Belfast airport for over eight hours without any food or Zoom representatives!!!

After twelve hours, a person working in the Belfast airport saw how horrendous the situation was and tried to buy the passengers flights out of Belfast on her own credit card!! Half of the passengers ended up buying tickets out of Ireland on their own on whatever airlines they could find. I got on a plane on a different airline after 14 hours!!

We were given business cards to make a complaint. When I got home and made a complaint, I was avoided by Zoom continually for months. After consistent attempts through mail, email, phone, and fax to reach them, I finally spoke to a person in Customer Relations who agreed that I should be compensated and told me that I'd get a voucher in the mail. Then they didn't do it!! They lied!!!

I finally got a manager on the phone and told her what had happened and she was venomously rude, saying that it was not Zoom's problem and that what I had been promised was withdrawn because I "should not receive any compensation at all"!! She said that if I had a problem, I should take it up with my travel agent and curly announced that the 'case was closed.' Beware! Beware if you're thinking about flying with Zoom.

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Malaysia Airlines Complaint – Wedding Gown

Subject: Wedding Gown
My Name: JOEEEEEEE
My City: Davenport
My State/Territory: Iowa
Country: USA
My Complaint Against: Malaysia Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I really don't need to say much, just read how their response!!!! Meanwhile, same request was sent to Continental, where there going to be a 16-hour flight VS Malaysia Airlines, a 5-hour flight. Continental said there surely will not be any problem at all and a warm and sweet congratulation message!!!!!

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