Virgin Atlantic Airways Complaint – Virgin America Airlines Horrible Customer Service

Subject: Virgin America Airlines Horrible Customer Service
My Name: Chris
My City: SAN DIEGO
My State/Territory: CALIFORNIA
Country: USA
My Complaint Against: Virgin Atlantic Airways
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I felt compelled to write this letter after the thirtieth birthday trip my partner and I planned was foiled by the apathetic attitudes we experienced when dealing with Virgin America Airlines. Initially we booked this flight because we were told this smaller trendy airline was fun and slightly more personable than the typical "€œbox them up and shove them through"€ airlines most of us experience when we fly today. Initially we had some problems booking through the airlines web page so I called them directly and had a representative their book our trip.

The day before our departure arrived and everything was set to get off the ground when we hoped it would. However things quickly took a turn for the worse after we realized they had made a scheduling mistake with our flight. Aware of $40.00 rescheduling fee I hastily called the Virgin America'€™s customer service hotline to resolve the issue.

What ensued can only be described as the most painfully time consuming and frustrating experience I have ever had when dealing with an airline. Not only did Virgin America charge me the $40.00 rescheduling fee outlined on their webpage but they also added the difference in prices between the flights. A fee of $272.00 was accessed by the airline to change our departure from San Diego to San Francisco and an additional charge of $272.00 for our return flight as well. The customer services representatives were blatantly indifferent to our situation and staunchly insisted the $544.00 total fee difference was "€œmy only option€."

I was disturbed that the representatives I dealt with (three separate individuals) seemed to deliberately and maliciously leave me on hold for fifteen minute increments for nearly two hours. I felt as if each time they picked up the phone they were only doing so to ensure they were operating within company consumer holding protocol (assuming of course they even have such policies). At no point did they offer me options or give me professional feedback regarding the status of the issue while I was holding.

I never felt as though they were operating to assist me with my problem in any way. The representatives I dealt with were unbelievably disrespectful to me as a customer and highly unprofessional. The changes I did make were painfully time consuming, stressful and costly to our vacation budget. When all was said and done I ended up with the exact same flights I had originally paid for. However a $125.00 charge was accessed on my credit card for good measure due to my changes and their time. Mind you the changes I initially tried to make were canceled and I reverted to my initial flight within an excruciatingly long two hour period.

The bargain we thought we were getting to fly on this airline was not at all worth it. Not only did I end up paying $323.00 for the exact same flight that I originally booked for a cost of $198.00 but my total losses due to other cancellations exceeded $500.00. I would highly recommend that all my friends, family members, other consumers not wanting to suffer the same fate consider flying with another more service driven airline. Our best experiences to date have been with Southwest Airlines. Unimpressed San Diego.

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Air France Complaint – Air France = Diabolical Airline – Never, Ever Fly With Them!!!

Subject: Air France = Diabolical Airline – Never, Ever Fly With Them!!!
My Name: simmonec
My City: Fontana
My State/Territory: CALIFORNIA
Country: USA
My Complaint Against: Air France
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Air France is absolutely without doubt the worst airline we have had the misfortune to travel with!!! Our flight to Paris was delayed so after a ridiculous lengthy transfer from plane to terminal and no sense of urgency through the security queue we were not allowed to catch the connecting flight at Rio AF444 on 26th December despite the plane being delayed for over an hour. That meant that over 10 people missed that particular flight. The Air France desk was mobbed by dozens of people who had missed their connections – obviously nothing new for Air France!!!

The next available flight at night was overbooked by 14 people – (how can a flight be possibly overbooked by this many people = they obviously count on unknowing passengers missing their connecting flight that's why!! So we had no choice but to stay overnight in Paris and get on the next day's flight, 27th December. We asked at this point where our luggage was and the Air France representative reassured us that the luggage was there in Paris and would get on the connecting flight.

When we caught the actual flight again the plane was delayed by an hour due to bags being on there without their owners. In this time, other passengers (some of them elderly) joined the plane – upon speaking to them they had also had little time to make the connection but had been allowed to board. But guess what? These poor people had no seats. They had all been double booked!!! After much fiddling about and these passengers stood in the aisle they were finally found other seats.

Upon arriving at Rio some 13 hours later, it appeared that my suitcase was missing, along with another 30+ passengers!!!! However there were still about 20 unclaimed bags going round the carousel. We queued up for a lengthy amount of time and filed a report. It was here that the airport official advised that my suitcase had never left Manchester!! That means that the Air France representative in Paris bare-facedly LIED to us.

We were given a number to call in Rio to follow up the whereabouts of the bag – tried calling it every day since (6 days and counting now) – nobody even answers, it is an absolute disgrace. I called Air France in England but they were extremely unhelpful and said only someone in Rio could help me – nobody answers the bloody phone in Rio!!! They then gave me two telephone numbers which are both out of service…helpful, thanks for that!!

They only give you 100 euros for immediate needs – and what does that buy for a 3 week holiday? Hardly anything!!! They promise to provide you with a toiletry kit but there wasn't any available. Used the tracker system and it just says PENDING – to me that says that they have done nothing to even try look for this missing suitcase. Oh and surprise, surprise the details on the tracker system are incorrect = the Air France representative only had to write about 10 sentences down and couldn't even get that information correct, just an example of their sheer incompetence.

The only way you can change the info is by speaking to someone at the airport – that would all be okay but NOBODY ANSWERS THE PHONE!!! What an absolute shambles!!! Will never ever fly with Air France again. Their service is the shoddiest I have ever encountered. They are a complete disgrace. I have flown with countless budget airlines, BA, Qantas etc, never had any problems but AIR FRANCE is USELESS.

Oh and did I mention an Air France flight from Rio to Paris disappeared in 2009 killing all its passengers and staff? Great looking forward to that flight back!!! NOT!!! If I can be of any help to make sure anyone else doesn't suffer the same as us please take my advice and NEVER fly with Air France. EVER!!!

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Air France Complaint – Air France Has The Worst Customer Service In The History Of The World

Subject: Air France Has the Worst Customer Service in the History of the World
My Name: ihateairfrance
My City: Tacoma
My State/Territory: Washington
Country: USA
My Complaint Against: Air France
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I've just learned the name of my new mortal enemy. For those of you who have not had the displeasure of meeting **, let me spare you. ** is a horrible human being who works at Air France in LAX. I'm calling to complain extensively about him tomorrow, in an effort to spare other customers from his wrath. That's right **. You're going down.

AF has been my personal hell for about 3 months now, ever since my boss got downgraded for a flight. Flying to and from Paris, she was downgraded from "Premium Economy" (which I'm still not sure even exists) to Economy. After being promised all sorts of compensation for her downgrade, she received none.

I had to spend several months and countless hours by phone, fax, and email to get the refund for the difference in her ticket price, and a "goodwill voucher" that basically forces you to fly Air France again, (as if you would ever want to) because it's not good for any of their partner airlines.

So, I finally got this voucher, right? And my boss decided to use it. Come to find the only way to use it is to go to the Air France counter at an airport and book it in person – which they charge you $35 for. I get there, and wait in line for an hour, finally get to the counter, and ** tells me he just can't help me right now, because there are other people in line trying to make their flights. He proceeds to usher everyone in line behind me forward, while I wait there for another 20 minutes.

When the line is empty, another attendant named ** takes my vouchers and says it will be 20 minutes for him to book my flights, and he has to go to the back office to do it. I waited 40 minutes and approached the counter again. At this time, I was now late for work. I asked ** to fetch ** and ask him what my status was, and he refused. He said the office was "all the way down there" and he couldn't walk over there and get him.

I tried to explain to him my situation – that I might get fired because I am late for work, having been here to purchase a ticket for nearly 2.5 hours. But he turned around and walked away while I was in mid sentence, rolling his eyes, purposefully ignoring me, and started talking to another customer. I tracked down ** myself, and was told he can't finish booking my tickets until tomorrow because the counter was closing in 15 minutes.

3 hours later, and absolutely nothing to show for it, I went to work late and infuriated. I sent my boyfriend back in to LAX just to get ** name, and ** was a total ** to my boyfriend too. I vowed then and there that I would take Air France and ** down. And now, it is my new mission in life.

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Air France Complaint – Air France Lost Luggage And Poor Service

Subject: Air France Lost Luggage And Poor Service
My Name: sat4jon
My City: Akron
My State/Territory: Ohio
Country: USA
My Complaint Against: Air France
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
We flew from Manchester to Bordeaux via Paris CDG on 26th December. I was not looking forward to the flight as we had flown with Air France in the past and both times were not pleasant experiences! On arrival at Manchester Airport we checked in through the automated check-in terminals but then we had to queue for 1 hour 30 minutes just to drop off our luggage at the self drop off desk.

Half way through our wait, we were told by a member of staff that we could use the luggage drop off desk for internet check-in, so we left the queue to do so… Then later we had our doubts we weren't queuing in the right place and we checked again with the same Air France member of staff who then confirmed that we were in the wrong queue – despite telling us that we could use that lane moments earlier!

So we had to rejoin the original queue. At the baggage drop off there were 2 members of desk staff for 3 planes full of passengers, as our queue was for KLM / Air France to 3 destinations. Beyond the desk staff, there was no one in charge to direct the 100s of queuing passengers or answer questions. On board the plane from Manchester to Paris, we were offered a Muffin and a drink. No other food was available. The second Flight from Paris to Bordeaux was similar.

For a flight using a "premier airline" of £278 per person this is not acceptable! We arrived in Bordeaux at 11.40am on 26th Dec to find that one suitcase was still in Paris and the other was lost. We were told that once the lost case had been located it would be delivered to our destination address along with the delayed case. Later that day (26th) we awaited a phone call to update us… And waited…and waited. NOTHING

Today is the 27th and we had to phone them this morning to find out why we had still not received the delayed bag and to see if they had located the lost one. The woman said that there was good news and promptly told my wife that one bag was delayed but found and the other was still lost??? "I know that this is the situation already" said my wife. "Oh?" said the Air France woman. "Will the located bag be delivered today?" "No, tomorrow" was the reply…

The delayed suitcase is set to be delivered on the 28th Dec in the morning (some 48 hrs late). We have had to buy underwear, a replacement shaver, and personal hygiene products and are still wearing the same clothes as we flew in! Air France have said that we are entitled to ¢¬100 per person for necessary items which we thought was generous initially, but we soon found out that we quickly reached that amount by only buying essential items to make it to the next day (contact lens solution is ¢¬13). Also we have spent our own money so far and have yet to have the claim approved / verified, so it could be a long wait.

The other case is still lost and it contains(ed) Christmas Presents for our friends and family in France who we only see twice a year. The lost case also contained my wife's brand new trainers bought for her as a Christmas present from me all my wife's makeup and clothes. Most of the clothes were new and received as presents for Christmas! We normally fly with BMI Baby and get excellent service and have never had cause to complain in over 11 flights to France.

We have travelled for Bordeaux with Air France on 2 previous occasions and they have delayed our flights for 10 hours on one return flight. Delayed for 5 hours on another. Been rude and unhelpful during delays. Proved more expensive than other airlines (¢¬250-280 a return flight versus ¢¬100 max with Bmibaby or Ryanair). Never provided proper food or the option to purchase food on board. Overall, I would never ever fly with Air France if given the choice, but unfortunately, they are the only option to visit our family in Bordeaux at Christmas time, as the other BETTER airlines do not fly at this time of year.

When my wife announced that she had booked with Air France, I felt a sense of foreboding which has now proved to be fully justified. AIR FRANCE ARE POORLY ORGANISED, INEFFICIENT, RUDE and DON'T COOPERATE PROPERLY WHEN PROBLEMS ARISE.

UPDATE 1. Received our delayed bag on 28th as expected. We checked the AF site online today (30th) and found that our lost bag had been found but we never got a call to tell us? We called Air France and they said that Air France apparently phoned us this morning??? At 8.50 am??? We got no missed calls on either of our mobiles and the house phone DID NOT ring. This morning as there were 3 of us in the house. They were clearly lying.

We fly home to the UK tomorrow 31st Dec (with Air France) and they asked to deliver the case to our French location tomorrow at 8pm… But we fly home at 4 pm we said. The man on the phone was extremely arrogant (no surprise there, being French and working for AF!) and said that it was our fault for not answering "the call" this morning repeatedly calling my wife (who is French and not arrogant) Madam but in an "I am in control of the situation and you are nothing" kind of way.

After much gabbling, they informed us that they are going to deliver it tonight… 30th Dec at 8pm… We hope and wait for a confirmation call but it's been 1/2 an hour already and nothing!!!

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Air France Complaint – Air France Lost Luggage And Poor Service

Subject: Air France Lost Luggage And Poor Service
My Name: QIFU
My City: Amarillo
My State/Territory: Texas
Country: USA
My Complaint Against: Air France
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
My worst experiences ever on flights. My flight is 29/06/2016. Laurence ** Jul 19 to me: "I have found a claim reference number in SHANGHAI with the name of ** QIFU (ref **) with 5 lost baggages and only 1 missing with tag **. The phone number written in the claim is **. Is it your claim? Could you give me the delivery address in FOZHOU please? I'm so sorry for all the troubles you had."

And 23/08/2016 I get email from her is, "I'm so sorry for all the troubles you had. I was on holidays but I thought your baggage has been sent to Shanghai. Your baggage was still in Paris and I've just found it. I will send it to PVG on AF116 today. I sent a message to the supervisor of PVG to take care of your baggage." This is they are working!!! After one month find my baggage, and after one month tell me she go holiday, baggage still in France, and said sent today.

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