Subject: Cancellation of Flight
My Name: Florida Mom of Two
My City: FORT LAUDERDALE
My State/Territory: FLORIDA
My Complaint Against: Air Jamaica
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I purchased my tickets for travel to Jamaica in April 08 back in September of 07. Three tickets for travel during my children's spring break. I had to pay in full for the tickets at the time of booking, which I did without complaint. Now 7 weeks before departure, I'm informed that my route has been cancelled. They are no longer offering this route, so we have been rescheduled.
Now keep in mind, I chose this flight due to its earliest arrival over other airlines. I may have paid more, but it was worth it since I'm paying some $600 a day for an all-inclusive resort and I wanted a full day of this investment. My new flight is scheduled to arrive at 3:50 p.m. as opposed to my earlier arrival at 9:30 a.m. This essentially means that I am missing the ENTIRE day. Breakfast, Lunch, Dinner and all activities for this all-inclusive resort I paid for. Essentially I just paid $600 for a room to sleep in as by the time I arrive at the resort and get to my room it will be well after 7:00 p.m.
I called Air Jamaica and spoke to an agent who said the best she could do was route me out of Florida to SC and back to Montego Bay for an 11:30 a.m. arrival. This was almost acceptable until I spoke to **, a supervisor who advised me that she told me wrong and there is no way they are going to incur the expense of 3 new tickets to be issued. She said if I didn't like the change they would refund my money. I explained that I had a good experience with Air Jamaica 11 years ago and their early flights in are what caused me to pick them, despite the ability to get cheaper tickets. Her response "Well, if you can get cheaper tickets, go for it!"
I was appalled. I explained that back in September I could get them cheaper, not now with only a few weeks to departure and at the height of spring break. Her reply "Exactly, it is the height of Spring Break" telling me I need to deal with the change or get a refund. They are costing me $600 for their cancellation and I'm helpless and can do nothing to change this situation!
For the profit mongers who justify this type of strategy as a business move… remind me never to purchase from you. In the meantime for those looking for a justified CONSUMER review… be wary of Air Jamaica. For them the $ is worth more than the consumer. And it may be 11 years since I used them, but I've referred at least 6 other people to them on trips to Beaches and Hedo. So as easily as I can recommend I can not recommend.