Delta Airlines Complaint – Nightmare Flight With Delta ….. Xmas 2009

Subject: Nightmare flight with Delta ….. Xmas 2009
My Name: Bajanboy
My City: Dallas
My State/Territory: TEXAS
Country: USA
My Complaint Against: Delta Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I hope you had an enjoyable holiday and all the best to you for 2010. Unfortunately my wife and I had our worst flight experience with Delta airlines on our recent holiday trip to Barbados. We purchased a flight online on June 12th 2009 for our trip to Barbados with Delta confirmation # **. The first leg of the flight was flight #1297 departing JFK, New York for Atlanta at 6:00am. We were then supposed to connect with Delta flight # 659 departing Atlanta for Barbados at 9:40am.

We arrived at the Delta counter at JFK around 3:45am and after checking in our luggage with our customer service agent we were told to proceed through TSA security and to the Delta gate where our seats would be assigned. Upon arrival at the Delta gate we were then told that the flight had in fact been severely overbooked and that were no longer any assigned seats.

After about a frustrating hour and a half of limited communication from the Delta service manager at the gate a large group of about thirty passengers including my wife and I were all informed that we would not be seated on flight #1297 from JFK to Atlanta. For us this was very frustrating as we had bought our tickets six months in advance and had tried unsuccessfully to confirm our seats over the last few months with your customer service agents. We had been told that our seats would be assigned at check-in at the JFK airport on Dec 23rd.

Close to 7:00am on Dec 23rd we were finally told by one of your customer service agents at the JFK counter that we would be refunded for the portion of our flight down to Barbados as our delay to Barbados was greater than the acceptable time frame stipulated by airline rules. We would however be on our own to find an alternative carrier to Barbados. We were also told that our flight back up from Barbados would however remain intact with Delta. This was a most startling proposal as it was two days before Christmas and we were basically left to find a flight down to Barbados which is one of the most popular tourist destinations in the Caribbean.

After several frantic calls to numerous of your competitor airlines we were able to miraculously find the last two seats on a JetBlue flight #871 down to Barbados leaving that same morning at 8:30am. The two last minute JetBlue flight basically cost the same as the one-way ticket refund that we received from Delta for the cancellation of our seats to Barbados.

We informed your Delta customer service agent at the JFK gate that we would be taking the 8:30am JetBlue flight. He informed us that Delta would still take our checked-in luggage down to Barbados on their flight # 1297 as that flight was taking off. We were told by your customer service agent that we would be able to collect our luggage upon our arrival in Barbados on the JetBlue flight that was scheduled to arrive later that same day.

We arrived in Barbados later that same day on JetBlue. Unfortunately our luggage didn't arrive on the Delta flight as promised from earlier that morning. When we asked the Delta agent in Barbados about our luggage they informed us that we had to talk to JetBlue about our missing luggage even though Delta indicated they would deliver our luggage to Barbados. Of course the JetBlue agent could not understand the rational why they would be responsible for luggage we never checked in with their airline and which Delta had indicated was on a flight connecting out of JFK, New York through Atlanta to Barbados.

At this point we were now stuck in Barbados with no luggage and limited effective assistance from the local Delta customer service representative. Later on that night (December 23rd) I sent Delta Online Support an email message indicating that our four pieces of luggage had been lost. I got an email response that same night indicating that we could expect a response in three to four days!!!

The next morning December 24th I called Delta's 800-number and I was told that our bags were left in Atlanta and that they would be forwarded down to Barbados via Puerto Rico around 11:30pm on an American Airlines flight. I called later that same day to confirm our luggage had made the flight going through Puerto Rico and I was told by ** one of your customer service agents that our luggage was now being sent back to JFK, New York instead as Delta had no evidence that we had indeed arrived in Barbados. I explained to ** that I was indeed ** and that I was currently stranded in Barbados without any clothing and toiletries.

** indicated we would now receive our luggage upon our return to New York from vacation in Barbados. In addition she also indicated that we would not get any reimbursement to purchase emergency clothing nor toiletries while stranded in Barbados. I think our call with ** was recorded so you can verify this exasperating conversation with your customer service agent who obviously didn't grasp the concept of customer service.

On Dec 24th we spent about $450 on emergency clothing and toiletries as the local Barbadians had explained to us that the island celebrates Boxing Day on Dec 26th. Most stores in Barbados would therefore be closed for an extended weekend from the Thursday (Christmas Day) until the following Monday!!!

On Friday December 26th we finally got a surprise call from Delta that our luggage had arrived in Barbados.

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Delta Airlines Complaint – My Delta Nightmare

Subject: My Delta Nightmare
My Name: rstipster
My City: San Antonio
My State/Territory: Texas
Country: USA
My Complaint Against: Delta Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Our Delta Nightmare. On March 24th, 2010 my wife, and son, were traveling from Orlando, Florida to Moscow, Russia on Delta airlines. They had connecting flights in Atlanta and New York city (JFK). Below is a chronological list of what transpired that day that culminated in an aborted trip, a berated wife, and a traumatized family.

At 8:00 am on 3/24/10 my family departed Orlando for Atlanta aboard flight #1304. At 10:00 am they arrived in Atlanta safely and made their way to the proper gate for the connecting flight to New York (JFK). At 11:30 am Delta personnel informed my wife and son that flight #166 had been canceled and that they would not be able to fly to JFK in time to catch flight #30 and that they would have to fly to LaGuardia (New York) and take a taxi (courtesy of Delta) to JFK (they assured us that they would make it to JFK in plenty of time to make flight #30 to Moscow).

At 11:40 am they departed Atlanta aboard flight #1778 to LaGuardia. At approximately 3:00 pm they arrived at LaGuardia (I was in constant contact with my wife and I informed her to go to the baggage area to claim her bags for the taxi ride. She did not locate her bags). I informed my wife to go to the nearest Delta personnel in the baggage area and report her bags missing. She did so, and they informed her to go to JFK in a taxi and not to worry about the bags.

They left for JFK via taxi. At 3:30 pm they arrived at JFK. At approximately 3:50 pm they arrived at terminal 3 gate 7. I informed my wife to speak with Delta personnel at the gate ** and report that her bags had not been located due to a Delta mix-up. ** informs my wife to wait until 5:05 pm and come back to speak with her about her bags. My wife informed me of that via cell phone. I immediately called Delta customer service 800-212-1212 and spoke with a ** about our predicament. (my family could not risk continuing to Moscow without baggage)

At 5:00 pm I was on my home phone with Delta customer service and my wife via my cell phone when ** informed my wife that she could not locate her bags. Delta personnel informed me to tell my wife to speak with a Delta manager and to get the name of the Delta person at the gate. My wife informed ** of the request ** became agitated (I was listening in horror) and said, “If you want my name, I'll give it to you”. She could not locate the baggage still.

At approximately 5:20 pm Delta manager ** (we know his first name only) came to assist my wife regarding locating the bags. He could not locate them either. (I was still speaking with customer service on my home phone). At 5:25 pm flight #30 departed JFK en route to Moscow without my wife and son on board. Delta still had no idea where their bags were.

My wife and son were charged for a ticket back to Orlando and Delta refused to refund our money. I immediately called Delta customer service back to inquire about a refund and a flight back to Orlando courtesy of Delta. While in the process, Delta personnel (unnamed) provided my wife with two (2) vouchers for $649.62. I was informed of that fact at a later time and was infuriated as Delta should have refunded the entire amount of the trip ($1,726) and flown my family home. I informed Delta customer service that I would NEVER fly Delta again and that the vouchers were useless to me, and that I wanted a full refund.

They basically told me that I was out of luck. Over the next two days I attempted to speak with Delta customer service and Corporate Delta customer service. I have a list of the names and numbers of the people that I spoke with. However, this information is irrelevant as they all stated the same thing, “no full refund”. Remember, my bags were still missing as of March 25 midday.

As of April 7th, 2010, I spoke with ** at Delta Corporate customer service, I was unable to obtain a any cash refund from Delta. All that I was able to obtain were the aforementioned vouchers that are worthless to me. Parenthetically, my bags were located and returned to me 3 ½ days (Saturday March 27th, 2010) afterwards for the first one, and 6 days for the second one (Tuesday March 30th, 2010) for the second one.

This is proof positive that Delta had no idea where our bags were and that they caused my wife to miss her flight to Russia. Remember, my wife and son were not traveling to Moscow as a final destination and that they could not continue and wait in Moscow for their bags to be located. They were traveling to another city (about 1000 miles north east of Moscow) and had a train ticket for this travel already in hand.

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Delta Airlines Complaint – Poor In Flight Business Class Service. No Apology/Response From Delta

Subject: Poor in Flight Business Class Service. No Apology/Response From Delta
My Name: Poor in Flight Business Class Service. No Apology/Response From Delta
My City: ATLANTA
My State/Territory: RHODE ISLAND
Country: USA
My Complaint Against: Delta Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I have been traveling to Europe every year for several years now. Delta has been my airline of choice. I always fly business class and have never been disappointed…except for DL131 on 21 Mar. I had a special diabetic meal request on file with them. Not only was it perfect on the outbound flight…it was in fact commendable. But the return was different. My diabetic meal request was ignored. I decided it was no big deal so ordered the chicken with beans and vegetables with the "Dine and Rest" option.

My Dine and Rest option was ignored (evidently it didn't get passed to the serving attendant.) And…my chicken arrived cold…vegetable beans and all. It was not edible. I never complained to the flight attendants because I know their hands are full and there was nothing they could do at this point. I didn't want any of the food. My intention was to contact them via FB and Twitter but I decided to give them opportunity to respond first. I sent an email on 3/27 and all I've received to date is an automatic reply. I'm checking other airlines for subsequent trips.

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Lufthansa Complaint – Appalling Service In Lufthansa’s Business Class

Subject: Appalling Service in Lufthansa's Business Class
My Name: BizClassCust
My City: Phoenix
My State/Territory: Arizona
Country: USA
My Complaint Against: Lufthansa
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I had to take care of some business in Frankfurt and I took a Lufthansa flight from Los Angeles to Frankfurt (which was incident-free) and a Frankfurt-LAX flight back. I had a business class ticket. There was a passenger who just got on board before me, and I noticed how one of the flight attendants immediately walked over to the passenger in front of me who was just starting to settle down and offered to hang the passenger's jacket in the cupboard at the very front of the seating area. I took some time to put my briefcase away and took off my suit jacket. 2 flight attendants saw me but were not interested in putting my jacket away.

I didn't want to make a big fuss and I'm not entirely familiar with the storage cabinet at the front of the plane, so I put my jacket on the back of my seat. I doze off for 30 minutes. When I woke up, I noticed my suit jacket had been stepped on and was crumpled near the bathroom door. The flight attendants had been walking up and down the aisle where my jacket had fallen, but apparently they didn't feel compelled to pick up a passenger's jacket that had fallen.

During the flight, except for 1 friendly female attendant who was mostly helping out with the other aisle, the rest of the flight attendants repeatedly skipped me when they were pouring drinking water and distributing bread rolls for the passengers. At that point in time, I was starting to feel that I was being discriminated against because I was an Asian (Japanese-Chinese) passenger. I was the only Asian in the whole section. Fortunately, I had a kind Italian gentleman from Turin sitting next to me, so I asked him to get another glass of water every now and then, which he would then pass on to me.

Towards the end of the flight when we needed to fill immigration form, I realized that my pen was in my briefcase which by then had been well wedged in in the storage compartment which would be a nuisance to dislodge during the flight, so I raised my hand in the air and asked to borrow a pen. A flight attendant came to tell me that they didn't have any pens. But a few minutes later when another customer asked, the flight attendant came with a tray of pens. I was truly fortunate that my neighboring Italian passenger again was able to come to my rescue with his pen.

I am a well-mannered, well-educated (PhD in Mathematics), patient person and I have never been a fussy passenger. The only thing that came to my mind was that the cabin crew in that section must have an aversion to Asians since I was the only Asian in that area. I have flown with many airlines throughout Asia, Europe, America, and Australia the past 30 years and LUFTHANSA was, by far, my ABSOLUTE WORST flying experience. I wrote a complaint to Lufthansa via their website and after over a month, their response was a generic statement that said that they always tried their best to provide the best service.

Given that the appalling service I received was their best service, I dare not imagine what the service would be like on their not-so-best days. I have since spoken to my employer to not fly us on Lufthansa and have spoken to colleagues, family, and friends about the rude cabin crew who provided such appalling service.

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Direct Air Complaint – Customer Service

Subject: Customer Service
My Name: WinoWeaver
My City: Chicago
My State/Territory: Illinois
Country: USA
My Complaint Against: Direct Air
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
This airline is the worst airline I have EVER dealt with. When a LEGITIMATE company advertises a voucher program they know will involve higher than normal call volumes, that company would have more trained staff available during peak times. It is extremely frustrating dealing with this company because they have NO CUSTOMER SERVICE!

I purchased 4 vouchers through the family ties program last fall. It took me WEEKS of being on hold (not just HOURS) to get to talk to someone because when I reserved my flights online they had processed the request wrong. When I finally did get to talk to someone, she was very friendly and helpful. However, yesterday I received a message that the flights I had scheduled for May 6th – May 9th had been cancelled. I tried calling the number and was on hold again for over 20 minutes. Again… wouldn't you think a reputable company would have more agents on hand to help customers when things like this happen?

These vouchers were charged to my credit card in November. When asked when I could expect the credit to be issued I was told 14 business days. WHAT!!! They've had my money since November! And now I have to find other flights that are proving to be more expensive, or cancel the vacation along with hotel rooms and other activities my friends and I have been looking forward to since November!

The lady I talked to on the phone this time was not very helpful and was rude when I told her that I thought that having to wait for the refund was unacceptable and I expected the credit immediately so I could find other flights. She said that was just the way it is because I wasn't the only one having their flight cancelled. When I asked to talk to someone else she told me they didn't do that there. I lost my cool then and told her that I hoped my call was being recorded – she hung up on me. Way to go Direct Air – You won't be in business very long with customer service like this and I do hope I get my refund within 14 business days as promised!

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