Midway Airlines Complaint – Poor Customer Service And Deceptive Coupons

Subject: Poor Customer Service and Deceptive Coupons
My Name: Jay
My City: Kansas City
My State/Territory: MISSOURI
Country: USA
My Complaint Against: Midway Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
This company is famous for issuing coupons that are deceptive and hard to use. I would hope you would spend your money at another store that values its customers. I even contacted the president and my email was answered by ** who could not care less. I told them in my email I would help them improve their customer service by exposing their shortcomings.

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Midway Airlines Complaint – Scammed Purchase Price From Midway Nissan

Subject: Scammed Purchase Price From Midway Nissan
My Name: Adrian
My City: PHOENIX
My State/Territory: ARIZONA
Country: USA
My Complaint Against: Midway Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I was going to trade in my Mustang. Our salesman ** said I owed $10,000 on my Mustang. Hmmm I didn't even pay that much for my Mustang – lie #1. So we decided not to trade in. We test drove a 2014 Nissan Versa, purchase price $16,330 with $2,000 down. My husband comes home and contract says purchase price is $17,997. I called dealership to ask why is this wrong amount on contract. Lie #2 – ** said it for the tint on the windows. Hahaha. $1,667 for tint. What's in it, gold?

I will be contacting a lawyer Monday May 13, 2013. I have filed a complaint with BBB as well as contacting Gary Harper with 3 On Your Side. All I asked is they honor the purchase price and this would have ended. This dealership needs some serious customer service classes. I highly advise everyone to stay away from this place.

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Japan Airlines Complaint – Japan Airlines Stiffed Me

Subject: Japan Airlines Stiffed Me
My Name: hundrednbon
My City: Everett
My State/Territory: Washington
Country: USA
My Complaint Against: Japan Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
OSAKA — When I booked a round trip ticket from Los Angeles to Guangzhou, China with a stopover at Osaka, my travel agent said that Japan Airlines would provide a free night hotel during the return because the connection requires me to stay overnight. Due to business reason, I had to delay my return trip from a Monday to Thursday. When I arrived at Guangzhou airport ready to take the return trip to LA, I was told by Japan Airlines that I had to pay $150 extra in order to take the flight. The reason being that my second leg, from Osaka to LA, will be a Friday at a weekend rate, even though I started my journey on a Thursday. I was not happy but I had to pay anyway.

When I arrived at Osaka airport, expected to be shuttled to a hotel, Japan Airlines sprung another surprise and said that they cannot provide me with the hotel room as promised because I had changed my reservation, even though my flights were identical. This time I refuse to pay and wound up staying overnight at the airport.

I think Japan Airlines found ways to overcharge me and under-delivered their promise. I am very disappointed at JAL especially when I had such a pleasant stay in Japan earlier. I am writing this at 3 am in Osaka airport because I cannot sleep in the airport lounge and I am very upset at JAL who caused this situation. I will never fly JAL again and I will never recommend JAL to anyone I know.

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Air Jamaica Complaint – Cancellation Of Flight

Subject: Cancellation of Flight
My Name: Florida Mom of Two
My City: FORT LAUDERDALE
My State/Territory: FLORIDA
Country: USA
My Complaint Against: Air Jamaica
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I purchased my tickets for travel to Jamaica in April 08 back in September of 07. Three tickets for travel during my children's spring break. I had to pay in full for the tickets at the time of booking, which I did without complaint. Now 7 weeks before departure, I'm informed that my route has been cancelled. They are no longer offering this route, so we have been rescheduled.

Now keep in mind, I chose this flight due to its earliest arrival over other airlines. I may have paid more, but it was worth it since I'm paying some $600 a day for an all-inclusive resort and I wanted a full day of this investment. My new flight is scheduled to arrive at 3:50 p.m. as opposed to my earlier arrival at 9:30 a.m. This essentially means that I am missing the ENTIRE day. Breakfast, Lunch, Dinner and all activities for this all-inclusive resort I paid for. Essentially I just paid $600 for a room to sleep in as by the time I arrive at the resort and get to my room it will be well after 7:00 p.m.

I called Air Jamaica and spoke to an agent who said the best she could do was route me out of Florida to SC and back to Montego Bay for an 11:30 a.m. arrival. This was almost acceptable until I spoke to **, a supervisor who advised me that she told me wrong and there is no way they are going to incur the expense of 3 new tickets to be issued. She said if I didn't like the change they would refund my money. I explained that I had a good experience with Air Jamaica 11 years ago and their early flights in are what caused me to pick them, despite the ability to get cheaper tickets. Her response "Well, if you can get cheaper tickets, go for it!"

I was appalled. I explained that back in September I could get them cheaper, not now with only a few weeks to departure and at the height of spring break. Her reply "Exactly, it is the height of Spring Break" telling me I need to deal with the change or get a refund. They are costing me $600 for their cancellation and I'm helpless and can do nothing to change this situation!

For the profit mongers who justify this type of strategy as a business move… remind me never to purchase from you. In the meantime for those looking for a justified CONSUMER review… be wary of Air Jamaica. For them the $ is worth more than the consumer. And it may be 11 years since I used them, but I've referred at least 6 other people to them on trips to Beaches and Hedo. So as easily as I can recommend I can not recommend.

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Air Asia Complaint – Nice Trip From Singapore To Thailand

Subject: Nice Trip from Singapore to Thailand
My Name: M passenger
My City: Southern Support Zone
My State/Territory: 64000 Sepang
Country: Malaysia
My Complaint Against: Air Asia
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I recently flew from Singapore to Chiang Mai, Thailand on this economy airline and thought I would do a little write up. First of all, the flight only cost $140 round trip. I wasn't expecting much, but I went ahead and sprang for the up-front seats for the additional $12 SGD (about $7-8 US).

First of all, you get to board first, a plus when you have carry-on luggage. I had 3 seats all to myself on a plane that was 95% full in back. I was able to put the arms up and sleep for most of the flight. The seats on the entire plane are leather and very comfortable. They don't recline very far, but the flight is short so it doesn't really matter. In some cases, I would say these seats were superior to many other carriers I have flown on.

The airline also charges for food, water and checked baggage, but for a 2 1/2 hour flight, I didn't need to pay for anything additional. I only brought carry-on luggage and ate before the flight. (They have a sign that says you cannot bring food or water on-board.) The plane was very clean too. The flight attendants were very pleasant.

Both flights took off a few minutes late, but we arrived on time at both destinations. Boarding was not over-organized, and it went smoothly. All in all, I really can't find a thing wrong with this airline. It safely took me where I was going and the price was right.

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