Acadia Air Tours Complaint – Better To Swallow Your Own Vomit!

Subject: Better to Swallow Your Own Vomit!
My Name: Exit99
My City: TRENTON
My State/Territory: MAINE
Country: USA
My Complaint Against: Acadia Air Tours
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Acadia Air Tours? It should be called Acadia semi-drunk, sexist, racist, homophobe SCARE tours! If you're looking for a miserable experience that is just short of swallowing your own vomit this is the place! The owner is a huge scumbag! He can't possibly be from Maine because everyone else we met on our vacation was nothing like this idiot! Save your money and just take pictures from the top of Cadillac Mountain. They won't be from as high up but at least you'll be alive and will not have become exposed to a living Cro-Mag.

We could hardly believe this guy was allowed to be in business. He reminded us of the crooked sheriff from the movies. You know, the ones who ask, "How much you got?" when you inquire about the bill. This guy and his company managed to ruin what otherwise would have been a great visit to Bar Harbor, Maine. He hit on my wife while making derogatory comment about my nationality. Stay away. Far away. Trust us.

Follow up: For those asking for more details: While commenting on how a woman could never really learn to fly a plane, this guy makes comments about how my wife's "knockers" look like the hills we are flying over. He then tells me he's "just joking" and he knows how we "feather Indians can take a joke better than the dot heads".

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North American Airlines Complaint – Airline Re-Routes Flights

Subject: Airline Re-Routes Flights
My Name: R
My City: OAKLAND
My State/Territory: CALIFORNIA
Country: USA
My Complaint Against: North American Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Be warned before booking with this airline. Their fares are good — substantially below other major carriers. However, it is my opinion that they will not hesitate to re-route your flight in order to maximize passenger load. We booked a non-stop roundtrip from Oakland to Maui. Would not have considered anything but non-stop because we were traveling with infant. We were advised a few months before trip that our return flight had been re-routed through Honolulu. I requested, but was not given, explanation. We decided to switch flights and return a day earlier in order to get non-stop.

The day of flight, the plane experienced mechanical problems. The delay was substantial. I believe this was due in large part to this new, relatively smaller carrier not having many, if any, extra planes (another reason to strongly consider major carriers). I wrote company TWICE to try to get explanation for re-routing of original flight. All they did was defend handling of the mechanical issue. No explanation of re-routing has ever been given.

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North American Airlines Complaint – Continental Connections In North America

Subject: Continental Connections in North America
My Name: Del
My City: Portland
My State/Territory: Oregon
Country: USA
My Complaint Against: North American Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Have you ever wondered why airlines make you travel through a hub airline and make a Continental connection? Why are there no direct flights within North America? It all started in the 1980s as airlines began to streamline their operations and flights. Some 'genius' at the airlines came up with the idea to reduce Continental direct flights and only offer Continental connections, making travelers fly through hub airlines. Did they care about the needs of the travelers who are left without options? It's doubtful that they did anything more than just ignore our complaints.

I have a timeshare in Mexico, and although a lot of people on here have timeshares with lots of complaints, I have no complaints about my timeshare vacation club. I guess we got lucky with our timeshare. Marie and I go down to our timeshare in Mexico twice a year for a month at a time, traveling from upstate New York. Our closest airport is Buffalo but we sometimes choose Toronto because it's bigger and often cheaper to fly to our timeshare in Mazatlan.

Each time we fly, we are forced to fly into a hub airport and change planes. We fly down to Mexico a couple times a year to our timeshare and you have to plan a day just for traveling! Other people in our timeshare complain about the same thing. We all seem to travel a lot for our age, and experience the same issues.

Is it impossible to have a direct flight from one major city to another in this continent? Connections are the norm and most people are used to this. I remember the golden age of aviation, when you could smoke on a plane. And most of the flights were direct flights and few Continental connections. It was before the time of mega-airports and traveling was less stressful.

I understand the airline industry is taking a hit with the economy, and what will that spell for the average flier? Well, mergers are expected and routes will decrease. More Continental connections as the airlines will fall back on the only business model they know of. Which isn't really the only business model. Look at Europe's airlines. Between the lot of them, most cities have a direct flight. No Continental connections in Europe. Maybe Marie and I should get a timeshare in Europe and take one of those fancy trans-Atlantic flights with the fully-reclining seats for two. That's not a half-bad idea. Are there any reputable timeshares in Europe?

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Midwest Airlines Complaint – Midwest Bad Customer Service

Subject: Midwest Bad Customer Service
My Name: Debhemail
My City: Louisville
My State/Territory: Kentucky
Country: USA
My Complaint Against: Midwest Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Outbound from Milw. to Orlando was OK. Half hour late due to light snow, I can understand. However, the return trip was unacceptable! I made reservations in October for my March flight – had seats reserved for my family of 4. Arrived at airport 2 hours ahead of scheduled flight and was given 4 seats, but scattered around the plane. My children were seated rows and rows away from us in middle seats next to strangers for a 2 1/2 hour flight. Strike One. Was told to speak to the guy at the gate. Guy said (no lie) "I didn't make these reservations – it's not my fault". No help at all. I could talk to other passengers and see if they would switch. Strike Two.

30 minutes after scheduled departure time, no information given about reason for delay. Went to ask unhelpful guy. He told us that maintenance was needed. 60 minutes after scheduled departure time, still no information given about reason for delay. These people had an intercom, and did not use it. The only way to get even the slightest information was to go up to the guy who was not "responsible for the problem". Passengers started to go up one by one and ask questions.

Finally, an announcement was issued that a previous passenger had "ripped up an armrest and it needed to be fixed". Maintenance had been called. Strike Three, Four and Five. Anyone here who can problem solve??? How about offering a single passenger a free ticket on the next flight? How about giving us information??? How about duct tape? 90 MINUTES LATER WE TOOK OFF. ALL FOR AN ARMREST?? By this time (10:00 pm – flight was scheduled at 8:30 pm) my kids were NOT in the mood to sit by strangers. Midwest sucks – not for the problems they experienced, but for how they handled them.

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Midwest Airlines Complaint – Horrible Policies And Horrible Customer Service

Subject: Horrible Policies And Horrible Customer Service
My Name: MidniteDelite
My City: OAK CREEK
My State/Territory: WISCONSIN
Country: USA
My Complaint Against: Midwest Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I purchased tickets for my family in March. The flight was scheduled for July 26th-August 9th. To my misfortune, my 3 year old daughter broke her leg on June 21st. Due to the extent of the injury, we decided to cancel the trip. I called Midwest Airlines on June 24th, to inform them of our cancellation. The person I talked to was very sincere, and very understanding, however, he said that the tickets were non-refundable, but if I got a letter from a doctor, they MIGHT credit (not refund, but credit) the $100 change fee per ticket… And there was just a slight chance that they might give me a full credit. I thought to myself, who knows when I will travel again?

My kid has a broken leg – her father and I had to change around our work schedules to give her the extra care she needed, and I'm down to part time. Anyway…. I figured, I won't get any farther, unless I get a letter from the Doctor.

Few days later, I have the letter from the doctor, I fax it over, and I call the Reservation Center. It's barely 7:45am, and I spent more than 15 minutes on the phone…. A few more minutes go by, and I finally get someone on the phone. I explain the situation, AGAIN, and she says that I would need to talk to Consumer Relations. "Fine… can you transfer me there?" "No, that department doesn't open until 8:00am, its 7:59. Ma'am, you will have to call back, because I cannot keep you on hold for another 30 seconds. I have to answer other calls." WTF was that about?

Ugh…. I get back to work, call about 20 minutes later…. Spent another 20 minutes on hold waiting for someone from Reservations to give me an excuse that I don't need to talk to Consumer Relations. Excuse me! I have called 3 times, and have gotten nowhere, pass me to Consumer Relations before I go to the office and raise hell. Finally… more waiting on the phone. I talk to this one chick – very understanding. She let me talk for the most part. I had to explain the situation…. AGAIN!

Ugh, she tried to give me the same crap… Tickets are non refundable unless there has been a death in the family, that is what you agreed to, blah blah blah. No freaking kidding. I think I know that, right? Common sense, I understand. I'm not stupid. I clearly explained to her that I didn't want a $300 "credit", the tickets cost almost $1000. You think I'm going to let $700 go down the drain, and keep a "credit" of $300. What am I supposed to do with that? Buy myself a happy meal? Get out of here – that is ridiculous.

I'm down to part time, hospital bills are coming in, Physical Therapy is likely for my daughter, more deductibles. I could use that $1000. And not in a credit, I paid them in full, and I called them with more than enough time for someone else to purchase them. And check this – if someone were to buy those same tickets, they would cost $800+ for each. I paid $1000 for all 3. So, they are making almost $2500 for the seats, plus trying to keep my $700, and give me a $300 credit, that I would have to use with them within a year – and then they told me that they would have to be repurchased by April 9th, 2009.

Someone obviously doesn't know their math. Anyhow, I am still in the process of trying to speak w/ a member of management. You better believe me, I will be at their office if I don't receive a call by 1:00pm tomorrow. I will raise hell, and shove my foot in someone's ass. Lesson of this story – you won't get a full refund, unless someone dies. This isn't customer service, they are just in it for the money. Midwest Airlines customer service reps suck!

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