From You Flowers Complaint-Delivered A Two Year Old Centerpiece

Subject: Delivered a Two Year Old Centerpiece
My Name: Linda
My City: ANTIOCH
My State/Territory: TENNESSEE
Country:USA
My Complaint Against: From You Flowers
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:
I ordered the Thomas Kinkade Holiday Centerpiece. Instead of the one I ordered from his 2017 collection, they sent the one from 2015! I contacted customer service twice and received nothing but a runaround and offers of 20% off. I wanted the correct item delivered or a full refund. So far, nothing. Do not order from these people.

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From You Flowers Complaint-Failed To Deliver

Subject: Failed to deliver
My Name: A
My City: OLD SAYBROOK
My State/Territory: CONNECTICUT
Country:USA
My Complaint Against: From You Flowers
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

Ordered flowers for a funeral 3 days prior to funeral. I called the funeral home to find out the best time for delivery and notified FromYouFlowers. They called me on the date of delivery to tell me they did not have the exact flower I ordered and I asked for confirmation that it would be delivered that day. They said they only deliver on the day of funeral.

I told them I had requested it be delivered the day before as suggested by the funeral home since it was an early funeral. They assured me the flowers would be delivered prior to funeral. I received a call the next afternoon stating they had failed to deliver the flowers in time. I asked to credit my account. Five days later they still had not credited my account.

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The Cozy Pineapple Complaint-Terrible Customer Service

Subject: Terrible Customer Service
My Name: Cndr
My City: Stamford
My State/Territory: CONNECTICUT
Country:USA
My Complaint Against: The Cozy Pineapple
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

My story is like all the others. The Cozy Pineapple was less expensive than Williams and Sonoma’s ladder but appeared to be exactly the same item. I waited three weeks past the time it should have been delivered and nothing arrived. I tried to call them and I heard the message, ” the service was too full and call back later.” I continued to try numerous times with no luck. I wanted to cancel the order before it was received.

When I checked the phone number, the operator state it did not exist. Now I am at the letter writing stage to cancel the order. Hope that works because I will dispute any charge through my Credit Card Company should they send this product now. The Cozy Pineapple needs to be shut down.

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The Cozy Pineapple Complaint-Rip Off

Subject: Rip Off
My Name: gale
My City: New Haven
My State/Territory: CONNECTICUT
Country:USA
My Complaint Against: The Cozy Pineapple
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I placed an an order in Dec. 2010 for Christmas dinnerware. They charged my credit card for what was expected to ship. I didn’t receive my order and was finally told shipment was due to be delivered in June. I asked at that time for a credit and rebill as the items were shipped. They agreed but that never happened. I did receive some items sooner than June, but less than what I was charged for. I e-mailed them several times asking for a refund for the difference and finally was told yes they did owe me $200.

The rest of my order came in a little at a time through August of 2011. When the balance never arrived, I e-mailed them again and was told the items had been discontinued. They never bothered to let me know until I asked. They still have not refunded my $200.00 and my credit card company said now it is too late for them to do anything about it. The Cozy Pineapple is a horrible company so STAY AWAY FROM THEM!! Any calls you make to them go directly to voicemail and they do not return your calls. I guess I am out 200.00!!

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The Cozy Pineapple Complaint-Billed For Merchandise Never Received – Despite Several Emails

Subject: Billed For Merchandise Never Received – Despite Several Emails
My Name: boschida
My City: GREENWICH
My State/Territory: CONNECTICUT
Country:USA
My Complaint Against: The Cozy Pineapple
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I ordered from this company on December 4, 2008. I ordered a Hostess set and 2 45-piece sets of Godinger Calhoun silverware. The Hostess set arrived. The packing slip said the silverware was on backorder. So I waited and waited. Nothing ever came. I contacted the company through email and dealt with “**” the Customer Service Supervisor. He gave me a tracking number and said that my items had been shipped. I told him that I received the Hostess set but not the other 2 items. I told him they were on backorder and asked when I could expect them. He said he would check with the warehouse and get back with me.

When he got back to me, he gave me the same exact tracking number. This is when I began to get suspicious. The whole thing didn’t make sense. I felt like I was in a circular conversation. I was right back where I began. I explained again that the items were never shipped and even according to the details under the tracking number he gave me didn’t make sense. It said the weight of the items shipped was 2 pounds!

I said to him that that is proof as well that my items were never shipped! Two 45-piece sets of silverware and a Hostess set weighs well over 2 pounds!! Well, I continued to follow up with my order, or lack thereof, until January 28, 2009. I had finally had enough and realized that something was not quite right with this company. I too, tried calling the phone number.

No answer and mailbox full. I was not surprised at this point – just furious. I emailed him (**) one last time and told him that he had billed my credit card but did not deliver the items and that this was an illegal act. I told him that I would take legal action against the company and him personally if this matter was not resolved. My account was credited less than an hour later. I was worried that he didn’t follow through after stumbling upon this site.

I just double checked with my credit card company and the credit went through. Thank goodness! I can’t believe he has done this to so many other people. Maybe threatening to take legal action will help some of you get your money back. My purchase was for about $200.00. There was no way I was going to let that slide. I can’t believe that people would do such a thing! It makes me sick! Good luck on getting your money back!

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