Banner Baywood Hospital Complaint-Services And Billing.

Subject: Services and Billing.
My Name: Alan
My City: Phoenix
My State/Territory: ARIZONA
Country:USA
My Complaint Against: Banner Baywood Hospital
Complaint Category: Doctors & Hospitals
Claim Amount (Approx.):
My Complaint Description:

I received services at the Banner Baywood Emergency Room on two separate occasions in October and November of 2013. I have Humana insurance and this hospital is in my network of preferred care. On one visit my Humana insurance paid all the bills sent to them from Baywood Emergency. On the other visit here was an additional bill from another company (not Banner Emergency). This bill was not completely paid by Humana because they were out of network and submitted the bill as outpatient services not emergency room services. This company wanted me to pay the additional charges that Humana did not pay.

Humana asked me to tell them to submit another bill as an emergency room billing not outpatient billing and that they would make an adjustment. But instead they sent it to collections and now I am being harassed by them to pay the additional charges. Apparently Banner Baywood Emergency allows out of network doctors to provide services at this facility but no one tells you that they are not in your network of providers.

These out of network doctors do not properly bill your insurance and expect you to pay for the additional charges that the insurance does not cover. I am sure that I signed something when I was admitted that says somewhere in small print that this is what they are allowing but this is clearly a deceptive practice in that you are in a situation where you are under physical and mental duress and prompted “Just sign here.” I thought that did everything that I was supposed to do by going to a facility that was in my Humana network but Banner Baywood did not properly inform me of the fact that they were allowing out of network doctors to provide services.

I never would have allowed this out of network doctor to provide any services if I had known the facts. So on one visit I got lucky and had all in network doctors and the following week on my next visit I had an out of network doctor and now am expected to pay hundreds of dollars more for services.

Continue reading


Banner Baywood Hospital Complaint-Patient Abuse

Subject: Patient Abuse
My Name: Kathleen
My City: MESA
My State/Territory: ARIZONA
Country:USA
My Complaint Against: Banner Baywood Hospital
Complaint Category: Doctors & Hospitals
Claim Amount (Approx.):
My Complaint Description:

On Aug. 2nd 2012 my husband’s kidney doctor admitted him into the hospital. He had a bed on the 6th floor. When we got there the head nurse refused to have him on her floor because besides having bad kidneys he also has heart problems. So, they put him on the 4th floor. When we got there the head nurse wanted him in isolation for a infection 5 yrs earlier. This was wrong.

I fought the nurse and he said I was right. Then, when it came time for his meals, we told the girls that bought his meals what he didn’t like. She informed us that he’s going to eat the food he dislikes while he in the hospital. I had to go his doctor to get some food to eat or go out and buy his food. This all happen on Thursday.

On Friday, it seemed everything was OK until the night shift came on. The aid and head nurse tried to put him back into isolation and again the head nurse came back and said I was right, but my husband wanted to leave the hospital because of what I found out. After we signed him out of the hospital the male aid that was assigned to him wanted him in isolation. He didn’t care if we was telling the truth or not. He also made several comments that ** my husband off to make him leave. One comment was he shouldn’t come to the hospital. He should go home and die. People like us should not be on this Earth and “his wife is a **”.

My husband has 3 top medical insurances and each time he’s in the hospital, I have review the bill for charges that didn’t happen, test that were never given and they also tried to charge him for a case of females pads. This is not the first time they have mistreated my husband. They have gone as far if I don’t shut up and do as they tell to do, my husband can stand up a year in the hospital and I was to pick him up when they decide to release him.

I was not allow at the hospital. Since 2009 my husband has been in this hospital almost 30 times each stand get worse and worse each time for the world to know that they abuse the patients. Also the insurance my husband has are 2 Blue Cross and Blue Shield and Medicare. They don’t care about the patients just how much they can get out of the insurers.

When I go to cafeteria you should hear some of the horror stories I have heard. Thursday they release with 15 in open wound. The doctor took him off all meds. Gave him none to go home. No cleaning supplies to take of the wound and the doctor told because he had tattoo. He a drug addict that why he didn’t want him as a patient and stay away from the hospital. I am contacting our insurances and the medical board and letting everyone know how this hospital abuse their patients!

Continue reading


Banner Baywood Hospital Complaint-Care

Subject: Care
My Name: Vickie
My City: MESA
My State/Territory: ARIZONA
Country:USA
My Complaint Against: Banner Baywood Hospital
Complaint Category: Doctors & Hospitals
Claim Amount (Approx.):
My Complaint Description:

On December third 2016 I took my wife to the emergency for a pain we thought might be appendicitis. We got there about 5:30 pm. When we walked in we were just told to take a seat and we would be called. That would be ok but they didn’t get our name or give us a number and the room was pretty full. There were 3 people behind the counter but all three were sitting behind just one desk. My wife was in terrible pain so after approx 30 minutes I went up and asked what were we supposed to do. Someone finally came over and took her temp and blood pressure and were finally wheeled to a diff waiting room. There was everyone else we had seen in the emergency and sat for 3 HRS. waiting for a room.

When we were Finally taken to a room it was 9PM. A nurse in and said she was going to give her a shot to calm her down. We both said she needs a shot for Pain not to calm her down and she left, came back about a half hour later and gave her a shot. From 9 pm till 3:30 am we were there for just 3 tests: a ct scan, an ultrasound and blood work. That was such a nightmare that even if we were in an accident outside the Hospital we would go somewhere else… 9 and 1/2 hours there… were in the Emergency Room for 30 min and were billed 4,178.00 dollars. What a ripoff.

Continue reading


Banner Baywood Hospital Complaint-Non-Profit Profiting

Subject: Non-Profit Profiting
My Name: R
My City: PHOENIX
My State/Territory: ARIZONA
Country:USA
My Complaint Against: Banner Baywood Hospital
Complaint Category: Doctors & Hospitals
Claim Amount (Approx.):
My Complaint Description:

I now am in a quandary over billing. I received a EOB from UHC regarding 05/12/2015 to 05/14/2015 billing. They state that the originally bill was for $28,366.60 which $27,266.90 was approved for leaving my portion at $1,099.70 balance. They said the finished processing claim on 10/31/16 and I was no longer responsible for patient amount due to error in processing. I was informed that my portion was $2,569.81 (big difference than what UHC states) and is fully paid off. I have tried to contact Banner billing dept. several times through emails and faxes without a response.

I have filed complaints to BBB, Dept. of Insurance, IRS, Yelp, and now here. This is sad since they claim to be a non profit. So far they have only refunded me $25 and $854 which still is less than what I had paid in. Please note I have not cashed the checks yet until I receive what is due. I don’t agree with them. I would’ve gone lower in my rating but because I love the hospital staff and doctors I why I gave it what I did. The administration of financial services is really out for the buck.

Continue reading


Howard County General Hospital Complaint-Worst Hospital Ever!

Subject: Worst Hospital Ever!
My Name: Kevin
My City: COLUMBIA
My State/Territory: MARYLAND
Country:USA
My Complaint Against: Howard County General Hospital
Complaint Category: Doctors & Hospitals
Claim Amount (Approx.):
My Complaint Description:
Worst service ever. We waited for over 3 hours to get past the waiting room. Front desk nurse was rude and had no interest in helping us. Worst service and no concern for patient needs. Time is not an issue to the obese nurse sitting behind the desk because our visit was not a severe situation in her eyes. We will never go back! That’s for sure.

Continue reading