My Name: Burnsmysoul
Claim Amount (Approx.):
My Complaint Description:
I just want to give a warning to anyone who is low income or without insurance and is thinking of going to Carle Hospital based on the new marketing ploy they have called the “Community Care Program”. They have advertised it like crazy how it’s OK to come there if you don’t have insurance and cannot pay much, which is great. However what they don’t tell you is that any and all tests run in the hospital and even some procedures done in the hospital are going to be billed to you through the clinic.
This can be done legally because most hospital equipment is owned by the clinic (or so I was told by a clinic accounts rep) and that the people who read your lab results are clinic workers not hospital. The problem I have is that they forget to mention this to you until after the tests are run. I went to Carle hospital E.R. and was admitted into the hospital. I filled out the community care info and was approved. I thought everything would be OK until I received an almost $6,000 clinic bill for all the tests that were run.
I was not told about the way the billing is done until 2 days after being admitted into the hospital and the tests had already been done. When I contacted the hospital to find out why I was not informed of this beforehand I was told it was a communication error (that is costing me almost $6,000), and that the clinic is a for-profit org so they do not offer any payment scales/plans for low income/uninsured people. I have noticed recently that Carle clinic is getting bad press for their billing and other services but people need to realize the hospital is no better.
They know beforehand how they intend to bill you but choose not to inform you so you don’t leave and go to one of the other hospitals that do have payment scales based on income. They stress how separate they are only because the clinic is getting a very bad rep in the community, but in reality Carle Hospital is no better. They are working in conjunction with the clinic to fool people into racking up huge medical bills.
The sad part is that it’s not just low income/ uninsured people being hurt. People who do have insurance are going to the hospital then getting billed by the clinic allowing insurance companies to refuse payment leaving even insured people with thousands in bills. Please just keep in mind next time you or someone you know is speaking out against Carle clinic that although they may try to hide it Carle Hospital is still a part of them and working in conjunction with them. Guilty by association I guess you would call it.