Homelite Complaint-Lousy Customer Service

Subject: Lousy Customer Service
My Name: Mel
My City: NAPLES
My State/Territory: FLORIDA
Country:USA
My Complaint Against: Homelite
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

Homelite Customer Service. I bought a Homelite Power Washer, model #UT80993A, a little over 2 years ago. When I did my research I was told to pay particular attention to the pump and I did. I made sure to lubricate it after every use. This summer I lost pressure and found that the pump had, indeed, gone bad. I called Homelite and the lady I spoke to said I would have to take it to an authorized dealer and that, as long as the issue was a defect and not customer caused, the pump would be under warranty.

I took the washer to the closest authorized dealer and was told by the associate there that it would not be under any warranty. He further stated that Homelite has a reputation for telling customers anything just to get them off the phone and that their actual customer service is terrible. Sure enough, Homelite would not stand behind the pump.

I sent an email to Homelite Customer Service and received an indignant response that Homelite most certainly does stand behind its products: as long as they are under warranty, as long as the customer has a receipt, as long as the issue is a manufacturing defect (to be determined by the service center), as long as the product is taken to an authorized repair center and as long as there was no customer abuse. In other words, no, they would not stand behind my pump.

I checked customer service ratings online and here is what I found: Customer Service Scoreboard gave them (Homelite) 4 negatives and 0 positives. Homelite’s own website gave them a rating of 2.9 on a scale of 1 – 5. My3Cents.com gave them a rating of 1 on a scale of 1 – 5. In other words the associate at the service center was correct in telling me their reputation is terrible. I had no choice but to pay for a new pump. I will leave it to the reader to guess if I will ever buy another Homelite product.

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We Clean America Complaint-We Clean America Steals Jewelry And Won’t Replace It

Subject: We Clean America Steals Jewelry And Won’t Replace It
My Name: disgruntled ex-customer
My City: SHERMAN OAKS
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

We Clean America, 15335 Morrison Street, Suite 117, Oaks, CA 91403, 818.783.7200, Fax 8187280605.

We Clean America is the maid service I have been using. On Sunday October 3, their maids cleaned my house. After they left, I realized the maids had stolen my ruby/diamond necklace. I closed the account I wrote their check on and told them when they replaced my $395 necklace, I would pay them their $60, but I wouldn’t pay them $60 to steal my jewelry. ** said “I’ll ask the maids and get back to you.” Today they called and said they weren’t responsible for their maids stealing my jewelry and I still owed them $60. They claimed they aren’t insured and their employees aren’t bonded.

I WANT THEM TO REPLACE MY NECKLACE. The necklace itself has great spiritual value to me and the gold chain was a gift from a friend who has since died of breast cancer is its value is far beyond dollar value. THEY NEED TO BE ACCOUNTABLE FOR THEIR EMPLOYEES’ ACTIONS OR THEY SHOULDN’T BE IN BUSINESS. I thought they were apparently a reputable cleaning service. The one in North Hollywood was. Apparently they are instead a bad of thieves. SHAME ON THEM!

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We Clean America Complaint-Scammers

Subject: Scammers
My Name: Gera
My City: SHERMAN OAKS
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

OK these people are a joke. Just check them out on the Better Business Bureau’s website. Their rating is F and they have 16 complaints in the last 3 years with 2 complaints closed in the last 1 year. I think that is enough for anyone to make a decision if they want to work with this company. Completely incompetent, horrible service and horrible customer service. If there was negative rating that is what I would give them. They do not even deserve 1 star.

I hired the company and they made me prepay and sign a contract before the ladies started cleaning. They did not clean anything at all and after 2 hours of pretend work they left and the house was still dirty and they broke a cup and hid it in the dishwasher. When I called to complain the representatives were extremely rude and did not want to do anything about it. Please do not waste your time with this company. Not sure if it’s a real company at all. They might be running it out of someone’s backyard.

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We Clean America Complaint-There’s A Sucker Born Every Minute

Subject: There’s a Sucker Born Every Minute
My Name: Another Satisfied Customer
My City: LOS ANGELES
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I’ve used this service once previously and they did a good job. They sent a three-person crew that worked hard, tried to accommodate special requests and was very professional. I was happy to tip them generously. Not so, the second time I hired them. This time, they sent a guy with no initiative and no apparent housekeeping skills and a girl, maybe his daughter, who blew through my kitchen in five minutes flat and then stood around texting on her phone. They did NOTHING well.

They barely swept or vacuumed the floors; if any maneuvering around minor obstacles (extension cords, etc) was required they skipped it (again, unlike the first crew, which was impressively diligent about moving things aside to get underneath, etc.) They didn’t dust the window sills or the vertical blinds, door frames, molding, bookcases or TV stand. They didn’t even clean all the kitchen counters. As far as I can tell, all these two bozos did was wipe down the bathroom mirror, sink and toilet (cursorily) and LINE UP MY SHOES in the bedroom. Gee, that makes all the difference!

This company will never again get my business or recommendation. I was trying to figure out how “We Clean Out Your Wallets” stays in business with such poor quality control, but I guess they just send out so many of those little fliers there’s always another mark waiting to be taken in. Their slogan should be “There’s a sucker born every minute.”

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We Clean America Complaint-House Cleaning

Subject: House Cleaning
My Name: TeacherGirl
My City: THOUSAND OAKS
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I have yet to read anything good about this company. But as their price and promise compared well to other companies in the same arena, I decided to try them out. A 3 bedroom/2 bath home for $60 the first visit and $70 subsequent visits (biweekly) sounded like a great deal, only because no one I know gets that price in a licensed company. I won’t do the unlicensed route.

There was only one negative, in that my appointment time was indeed changed. I made an appointment for a Saturday at 9 a.m., and was called two days before, informed that it would have to be 11-12. That didn’t work for our time, so I switched to the Monday after. They would have done it on Saturday afternoon, Sunday morning, etc. But I got to choose another good time for us. No whoop.

Unlike the other complainers, I’ve yet to have a problem with getting in contact with a human. Every time I’ve called, it has been picked up within 3 rings and I’ve spoken to a polite individual that was not rushed. In fact, two representatives called me in order to change my appointment, both apologized profusely, and were very polite in the exchange.

Based on speaking to the representative upon making my first appointment, and reading the fine print on the coupon, I’m aware that they do not do laundry for free, nor do they wash the inside and outside of every window in your home. Maybe due to the other complainers, they have removed that promise from their advertisement The couple that came was polite and understood English well. I had two areas of concern, and they addressed them perfectly. Items were moved and cleaned around. The only items not removed were the range guards on the stove, and I will simply inform them of this next time and it will be done.

I will continue to use this company, but I do understand the complaints. I don’t have a conflict of interest with schedule, as I work from home. I’m also not the sort to expect perfection when I’m only paying $70 for a two-team force that comes for 2 hours to clean my own. It’s a deal. And we need to be realistic in our expectations. Just wanted to balance out the other complaints, as the way I interpret it, you can’t expect a $100 job from a $60 coupon, and it’s unfair to.

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