Delta Airlines Complaint – Outstanding Flight Attendants

Subject: Outstanding Flight Attendants
My Name: B
My State/Territory: GEORGIA
Country: [country] My Complaint Against: Delta Airlines
Complaint Category: Tours & Travels
My Complaint Description:
Several years ago, when I was on a flight from Atlanta GA, to PDX, I was suffering from a severe case of the flu. A flight attendant was going out of her way to see if there was anything she could get me. When I was cold, she gave me blankets to keep me warm, and gave me soft drinks. I feel grateful that all of the flight attendants went out of their way to check on me, and I'm thankful for their concern.

After the flight landed at PDX, the flight attendant waited until all of the other passengers had exited the plane, then assisted me, and ordered a wheelchair for me, since I was too weak to walk on my own. Because of this, Delta is one of my favorite airlines, and want to share my gratitude to the friendly and helpful personnel who looked out for me when I was sick.

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Spirit Airlines Complaint – Worst Experience Ever

Subject: Worst Experience Ever
My Name: J
My State/Territory: NEBRASKA
Country: [country] My Complaint Against: Spirit Airlines
Complaint Category: Tours & Travels
My Complaint Description:
I was supposed to travel on Spirit airline on May 2nd, 2015 from Las Vegas (McCarrran) to Dallas (DFW). We were checked in and asked to wait while the onboarding process was initiated. The flight was at 8:30 PM (Vegas time) and was supposed to reach at 01:00 AM Dallas time.

At 08:25 PM (Vegas time) just 5 minutes before the flight should have taken off we were told that the flight had been cancelled and that we should re-visit the ticketing counter to make new arrangements for our visit to Dallas. There was no communication of why the flight had been cancelled and the people at the information counters and other counters were extremely rude.

Anyways, we headed (ran) towards the ticketing counter again only to find that there was no line that catered specifically to the flight that had been cancelled. Again there was a lack of communication and passengers didn't knew which lines they should stand into. Only after 2 heated altercations with the lovely people of Spirit were 3 counters dedicated towards the cancelled flight. (Although this may seem reasonable at this time, the arrangements would very soon start looking like a joke as 2 more flights were cancelled that very day in a matter of 3 hours).

Now, since we ran towards the ticketing counters, we were 7th or 8th in line for these 3 counters and were hoping to be re-assigned alternative arrangements to travel to Dallas in next 15-20 minutes. The first re-arrangement took more than an hour, all this time there was no communication from Spirit and we were just expected to stand in a queue. Apparently, the systems were working slower than a glacier and this made the expected time of 15-20 minutes to increase to 3-4 hours.

After 2 hours, there was an announcement for cancellation of 2 more flights. Not being blessed with the common gift of common sense, the people at Spirit didn't inform the security of a possible situation which lead to multiple altercation among passengers which many times looked like could reach physical contact. There was no effective crowd management skills shown by the airline staff which lead to tussles among passengers.

By God's grace, after 4 hours of standing in the line, we were given tickets to Dallas via San Francisco (a 12 hour ordeal with a 5 hour layover). We had no option but to take it even though that meant that we would end up losing over $1000 re-scheduling of my international flight for the group as any other options weren't available until 2-3 days after. Overall, the experience of flying (please read as 'dealing' as we didn't even make it to the plane) with Spirit was nothing short of horrendous and deeply disturbing. I would never ever recommend it to anyone. It might be a few dollars cheaper but that cheapness comes at a much higher price.

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Spirit Airlines Complaint – No Waiver Of $240 Change Fee Due To Incurable Cancer Diagnosis

Subject: No waiver of $240 change fee due to incurable cancer diagnosis
My Name: labski369
My City: San Antonio
My State/Territory: Texas
Country: [country] My Complaint Against: Spirit Airlines
Complaint Category: Tours & Travels
My Complaint Description:
Terrible airline, though all staff from the counter agents and support staff to flight attendants have always treated me courteously and professionally. I feel for them who must bear the brunt of customers' ire for the stupid policies of their superiors. My wife was diagnosed with incurable cancer. Since August we have had to fly 1,100 miles to Houston's MD Anderson from CA every other week so she may participate in a clinical trial of an experimental chemotherapy that has proven effective in extending the life of cancer patients afflicted by the gene bearing the BRAF mutation, a very aggressive cancer found in 8% of colon cancer patients and my wife's cancer.

When the doc told us last week that the tumors had grown by 22% and spread to other organs, he recommended Cindy move from the control group of the study to the group that gets the new not yet FDA-approved chemo. This meant her chemo date would be every other Thursday instead of Tuesday, so we had to change our flight reservation that I purchased in September. Spirit customer service refused to waive its $220-$240 reservation change fee that effectively doubled the cost of our original reservation.

It seems that someone in that organization believes that once he/she makes an exception for a modification motivated by one's desire to live longer, then the floodgates would open to waiver of the fee for any "illness" or inconvenience requiring a doctor's note. Even the noted king of nonrefundable hotel reservations gave us a $490 refund for a trip we planned before Cindy was diagnosed, and a MLB team refunded what we paid for tickets to see baseball games during this planned trip.

I believe the Spirit business model is a sound one. Why should everyone have to pay for the traveling inefficiencies of others? This philosophy minimizes airline costs and reduces prices. The problem is Spirit's robotic approach to what is still a human endeavor. If you are the mother of a soldier seriously injured in a war zone and you have to modify or cancel a pre-existing reservation to see your son or daughter, you pay the $220 (online) and $240 (by phone), same as what someone pays if they got drunk the night before the flight and don't feel like flying.

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Spirit Airlines Complaint – NVER EVER Fly This Dumpster Fire Of An Airline

Subject: NVER EVER fly this dumpster fire of an airline
My Name: Gabe
My City: Phoenix
My State/Territory: Arizona
Country: [country] My Complaint Against: Spirit Airlines
Complaint Category: Tours & Travels
My Complaint Description:
FT LAUDERDALE — Headed down to St. Thomas in June with 2 small children. Flight down was average, flight back was a living nightmare. Arrived at Airport on Friday 12pm for a 3pm departure. 3pm rolled around and I get an email, the flight is delayed an hour. 4 rolls by, 5, 6, 7, 8. We finally board the plane, sit there for almost 4 hours until they finally cancel the flight at midnight. Apparently the Pilots' seat belt was not working properly, although it worked fine from Ft. Lauderdale to St. Thomas. So we were carted off the place at midnight, told to retrieve our luggage and wait in a line for vouchers.

2 hours go by (2am now) no one from Spirit has shown up at the counter. I decide to grab a taxi and head to a nearby hotel for the sake of my 2 small children. Guess who we see at the hotel? The flight crew drinking beers at the bar, having a great time. I was near knocking everyone one of them out but the wife subdued me. I theorize they simply wanted a night in St. Thomas at the passengers' expense.

Next day rolls around, got to the airport at 8am as we were told the flight would leave at 11am. I saw some people who had not yet been to sleep as Spirit ran out of vouchers. Flight was scheduled to leave at 12 now, delayed again, then 2pm. All in all boarded at 9pm and sat for another hour. Finally arrived in Ft. Lauderdale 36 hours later at midnight.

I am currently filing several lawsuits to recover my out of pocket expenses as Spirit has stated I didn't wait for the vouchers so I'm not eligible for a refund. I will Win my lawsuit, so my lawyer says as Spirit simply plays the numbers game and settles out of court with those willing to actually file suit. First and last time I will ever fly this dumpster fire of a tier 4 airline. Do yourself a favor and STAY AWAY.

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Spirit Airlines Complaint – Spirit Customer Service Is A Rip-Off

Subject: Spirit Customer Service Is a Rip-Off
My Name: mfrancis854
My State/Territory: FLORIDA
Country: [country] My Complaint Against: Spirit Airlines
Complaint Category: Tours & Travels
My Complaint Description:
On Saturday, March 8 I contacted Spirit Customer Service to change a flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Mother's vacation was scheduled to March 17. Due to severe pain in my Mother's leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. You're probably wondering why my Mother didn't choose to go to a Hospital in Florida or be seen by a Doctor in Florida.

My Mother is elderly and the type of person that doesn't feel comfortable dealing with strange doctors or healthcare providers. While speaking with your Spirit representative, I had my Mother on conference and provided details about my Mother's emergency situation. I expressed the need for wheelchair assistance due to my Mother's immobility. During the flight/ticket booking phase, your Spirit rep informed me the charge was $268, I was also on the Spirit website with a confirmed ticket price of $253. The Spirit rep advised me the price is the price for $268 including a baggage check fee.

I explained to the rep the fee of $253 which included the baggage check fee. The Spirit rep placed me on hold and then came back to advise there will be a “One-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your airlines doesn't seem to take into consideration emergency situations where one's health is a factor for changing a flight. I called your airlines for assistance but after speaking to your rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle.

This simply goes to show that your airlines don't have any consideration about a person's extenuating circumstances and seems more money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my friends, family and business associates never to consider using your airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit rep started to consider my Mother's needs after we expressed the urgency for flight change and accommodations needed.

If I would have never mentioned the price from the internet your airlines we would have been overcharged for the flight. Seems to me that your airlines does this to many customers when flight changes are needed but until a person like myself references the price your airlines provide via Spirit airlines vs. Spirit rep things change. I shake my head at your company with disgust, I will be contacting the Ripoff Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don't know any better.

Buyers beware, I think not. It's more of buyer will be aware after I inform others. Especially after all the talk of airline issues in the news with the bigger companies, I would have thought your airlines would be on the up and up. Disgusted.

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