My Name: Ayla
Claim Amount (Approx.):
My Complaint Description:
Friday evening I took my husband to the ER as his leg was going numb and he was dragging his leg when trying to walk. We went to Ochsner Hospital (Meadowcrest) and waited. Since it was taking so long we went over to West Jefferson ER. While we didn’t wait as long, other things did happen. While waiting in the waiting room to be called, I left my children in their stroller and my husband with them to step out and call my family. I told him if he was called to call my cell I would run right in. He did, as well as two people came out to grab me. I didn’t take long and as soon as I saw my husband call, I was running in.
As I get inside, the nurse is taking my husband away (in the wheel chair) about to leave my kids in the waiting room alone. She continued to try, until my husband put his foot down on the ground and held the brake with his hand. She then informed me as I was trying to go back with him that I couldn’t because of my children, but promised me that she would have a nurse let me know what was going on. She at one point offered to watch my kids so I could go back, which I not politely refused as I don’t know this woman. She even made a joke about it to another nurse.
It seems that Louisiana is big on asking to watch your kids while you do things. Hah, is that why so many kids are missing here in New Orleans?? So this nurse never gave me information about my husband, I had to get it through text messages from my husband. After waiting all through the night with a 9 month old and a 3-year-old, I asked again what is going on. She tells me they are going to be discharging him in the next hour if everything comes back normal, so finally I gave up and left to go get some coffee and food, this is nearly 6 in the morning. When I got back I assumed that he was going to be discharged, and he wasn’t.
I waited and asked once again, “when is he going to be discharged or what is going on?” At this point, I was frustrated because my kids were tired and needed to be cleaned up at home. Also on my husband’s side, he had nurses who never checked on him, who left him in there when he needed to go to the bathroom. It took several hours to get anything for pain and only gave excuses for why they couldn’t give it to him. I.e. the doctor was just called away, (our response what happened to him an hour ago).
Also not one person who came in to look at him, actually read his chart and kept asking “what are you in here for?” The chart clearly states, leg pain, back pain, etc. It was the worst experience in a hospital EVER.
I am a self employed business owner without insurance. Times are hard. Upon having symptoms visited my doctor who sent me to have an x-ray. I called the hospital to see how much a procedure would cost and gave them the exact information the doctor had written on a prescription pad. I was told there would be a charge of $365. I would need to pull my bills to get exact information but this is close.
I got to the hospital and asked again how much the procedure would cost and showed my information written by the doctor and again was told the same amount of money yet an additional charge would be for the x-ray to be read. FOR $168. OK I could swallow that.
I paid for the hospital service the day I was there with a credit card. I then received a bill a month or so later for another almost $500 saying that there were two parts of my body x-rayed and two charges the 2nd being about $500!!! Now months later I am still getting bills two separate billings for the x-rays which were read. I called the hospital and told my situation to a biller and she told me she would get back to me. I never heard back from her but did hear back from a collection agency who said that I was told nothing could be done and that the charge stood as billed.
Grand Strand Regional is a for profit hospital and the most important thing to the hospital as a whole is money. But are they deceptive? I am not the type of person who has a lot of trust in hospitals and find it difficult at best to have any procedure done. This whole situation has further fed my mistrust. It is important that the public be given the correct information. SOME Hospitals have full control of what they charge and how they treat patients and do not deserve the trust placed in the facility. What choice do consumers have? Only not to use this hospital!!!
I had even asked for something in writing and was told that since I was paying the day of service that would be in writing! This is an outrage!! I can say that not one person showed an bit of concern for the situation and acted as if I were the idiot.