Subject: I Will Never Fly This Airline Again
My Name: Bruce
My City: WILMINGTON
My State/Territory: North Carolina
Country: [country] My Complaint Against: AirTran Airways
Complaint Category: Tours & Travels
My Complaint Description:
I had planned a trip to San Diego to connect with some friends and take a drive out to Las Vegas for the week. Hotels were booked, as was a flight with AirTran that would have connected in Oregon on July 13th. I was leaving from LaGuardia airport in NYC at around noon, and due to a mere 90 minutes of rain, AirTran cancelled all flights leaving NY for that day while airlines such as Frontier, US Airways, and Jet Blue were still providing delayed service.
I had called AirTran to change my reservation to leave the next day on flight 369 to Atlanta, with a connecting flight to Las Vegas leaving at 7:50 pm (flight 772). Flight 369 arrived in NY two hours behind schedule, leaving at 6pm instead of the promised time of 3:52 pm. As this flight was landing in Atlanta, flight 772 to Las Vegas was taking off. The best that AirTran could do to appease the situation was to give me a standby ticket for the final flight to Las Vegas, flight 769 leaving at 10:25 pm.
I had taken the standby ticket, as I had little choice in the matter. I had asked the customer service representative what would happen with my luggage since it never made it to the intended flight, and the representative told me that the luggage would be checked into the standby flight whether I was on it or not. Meanwhile, flight 769 was already overbooked by five people, and the only way I could board was if six of the confirmed passengers failed to appear.
Before the boarding procedure began, two Air Tran reps were offering free round trips and a complimentary night at a nearby hotel to anyone willing to give up their seats. I had thought that I would make it onto the flight, but once five volunteers accepted the offer to cover the five overbooked seats, AirTran then withdrew the offer despite that more people were interested in taking it.
I then had to sit there and ask if all seats were taken, and they were. Air Tran was willing to wait for a plane arriving late from Ohio this evening, but they were not willing to wait an extra ten minutes for the flight I had been delayed on for two hours. There is a hotel in Las Vegas that is currently billing me for a room I am not using, and to add insult to injury, the hotel suggested by AirTran for me to spend the night was not complimentary; I am paying half price for this room.
Meanwhile, as I write this, my luggage is on a plane to Las Vegas while I am stuck here. Upon checking into the hotel recommended, I called the McCarran International Airport in Las Vegas to inquire about baggage that would need to be left overnight. The airport could not assist me, and the reason was because of yet another AirTran policy: any questions related to lost or stolen luggage or luggage left overnight had to be handled by an AirTran office, and their office hours had concluded for the day despite planes still in transit.
This costly nightmare has been going on for 36 hours at this point, and there is an alarming possibility that I will arrive in Las Vegas tomorrow morning to discover that my luggage was either lost or stolen. I will never fly with AirTran again; no cheaper airfare is worth this aggravation.