My Name: skumar
Claim Amount (Approx.):
My Complaint Description:
My 85 year old dad went to the ER at Mercy Hospital of Folsom for three hours only to come home with a $13,111.00 bill for some imaging diagnostics for a bump on the head. No, he didn’t have a heart attack, no, there was no emergency surgery involved. He fell and bumped his head. That was it.
The doctors there have told me that old folks can get confused and fall when they have an infection. And sure enough four weeks later Dad had to be admitted for a terrible infection. And guess what? When we went in for the bump on the head they didn’t even take a blood or urine test to see if he had an infection! The only detailed items on the bill were radiology exams.
To rub salt in the wound, my husband spoke with an outpatient radiology service. To perform the exact same radiology scans at their place would have cost in total under $1,000. This was in the ER but does that justify charging over 1,300% increase? No one at Mercy Folsom will even discuss this with me. I’ve called repeatedly. Now they have sent the bill to a collection agency. I’m concerned that they are gouging the public and don’t want to admit it. They aren’t even willing to negotiate this bill. Is that legalized robbery?
One of our relatives, 96 years old, had a hip replacement and was in need of a nursing home after being discharged from the hospital. One of the hardest decisions someone makes in their life is what nursing home to choose for a loved one. So many details and issues must be thought on. And even then, learning to trust a nursing home is a difficult concept. Any nursing home should provide good care to their residents, period. Good therapy services, nurses, CNA’s, and activities are essential to any nursing home.
When we toured ManorCare West in Green Bay, WI, we thought it would be suitable for our loved one. Had we known how many issues with neglect and possible abuse we would have with this nursing home, we would not have even considered Manor Care West. But, we didn’t know these things, so, we signed the papers and reserved a room.
When our relative (whose name I will not disclose) arrived at the facility, she was helped into bed. We had a long conversation with Katie, LPN, regarding what our relative would need in terms of care. We told her that she would need help with eating, and that she would not use the call bell to summon help as this person would never wanted to be a “burden” on anyone. Our relative, 96, had a partial hip replacement and was having extreme problems with pain and many other health issues. We told them everything we knew and they assured us everything would be taken care of.
The room our relative received was very rundown and looked like it had not been touched since the day the facility opened. Brown water stains covered the ceiling; paint was chipped off from the rusty bathroom door, the furnishings we severely scratched, etc. The electric bed was extremely jerky and looked very old. The room door also completely blocked the bed closest to the wall, so if a person was walking in the hallway, they could not see that bed.
When we arrived to visit our relative on a Saturday at 10:30 AM, we found significant signs of neglect. Her breakfast tray was out of reach, and no one assisted her to eat. Her food had crusted from sitting out and was obviously not fit to eat.
Apparently, a nurse had done a blood draw. Our relative’s hands were bloody and the bedding was stained with blood. Dirty band aids, used bandages, used washcloths, towels, and gowns were on the floor. We spoke with Andrea in the Business Office regarding our concerns. During the entire duration of our relatives stay, the room was not cleaned at all. On that same day, in a 6 hour time period, no one came to reposition our relative. It is standard in any Health Care facility that patients need to be repositioned every 2 hours. Waiting for 6 hours is just asking for bedsores and is a major sign of significant neglect. No assistance with feeding is also a sign of neglect.
Just as appalling was the nursing staff. I will admit that there were a couple very nice, compassionate employees. Brenda, CNA and Nikki, RN, were both very kind to our relative and to our family. However, I wish I could say the same for the rest of the nursing staff. The daytime RN’s would just sit at the nurse’s station and would not even make eye contact with us if we went to them with concerns or questions.
I would like to mention Pat (or Pam, I can’t remember) who is an LPN, who was working at the Medicare Nurses Station on 8/12/2007. This employee was extremely rough with our relative when she came to reposition. She should have had two people to help when repositioning, but she moved her by herself. She caused our relative pain from being jerked around so severely. She also did not seem to care at all when she realized she caused our relative pain.
While I was glad someone came to reposition her, a nurse should never do something by themselves if it means causing pain. They should go and get another employee to assist them. When we requested one day that our relatives vital signs be taken, it took nursing staff 1 1/2 hours to come.
When we came to get our relative’s belongings when our relative was hospitalized during her nursing home stay, the RN did not seem aware that our relative wasn’t there. ManorCare’s website speaks in great detail about the “quality of caring, and the Circle of Care training.” The majority of the staff in this nursing home act like they couldn’t care less about the “care” they give to residents. There were many CNA’s who acted like they didn’t know how to do basic cares.
I will admit there is one good thing about this facility. The therapy department was absolutely fantastic. Good therapists and good ideas for therapy. However, a therapy department is only one of the vital aspects a good nursing home needs. A good nursing home needs: caring, compassionate staff, a clean and comfortable environment, a safe environment, a good activities department, and good therapy. This facility provided only one of those things; good therapy.
I merely want to make people aware of what goes on in this nursing home. I will advise all of my family and friends to stay far away from any ManorCare facility, anywhere in the nation. I realize that no nursing home is perfect, regardless of how much it costs or how good the staff to patient ratio is.
But, any nursing home, is responsible for doing basic cares and actually taking CARE of their residents. Not feeding, not repositioning, and ignoring residents is considered neglect and abuse.
I cannot even begin. The first week that we went into the private pay category, (between 8400, and 8600 per month) the director informed me that my father’s week old, 1400 dollar hearing aid had been lost, and also told me that they would pay for it. Due to her honesty, I allowed them to use our discount coupon, that came with the purchase, which allowed replacement for 250 dollars, regardless of the reason for loss or destruction of said hearing aid. It was lost again, after six months, and they refused to replace it. They blamed it on my father, for whom I pay this money for them to watch.
Instead, they bought him a 200 dollar talk box, which is ineffective, and simply lies on a table. They fail to heed his DNR and send him to the hospital every time he has any type of pain, by ambulance, at great expense, though the hospital is 20 yards from their door. They forced me to get a hospice service involved, in order to not have him sent to the hospital, every time he had chest pain. This I did and found that my monthly bill was reduced by roughly 6000 dollars. I contacted the new director, who assured me that this was now the proper billing, and would remain so.
This allowed me to assure the assisted living facility, in which my mother, an Alzheimer’s patient, to remain, and I made a commitment there. Oh, sorry, wrong answer. Now they not only want the 8000 plus for this month, but the additional 6000 for last month. I have had to fight my dad to stay in his wheelchair while waiting for assistance from staff members eating cookies and chatting in the hall. When I complained, I was “handled”. I have run a service business for most of my life. If I handled it this way, Well, ya know.
I intend to make it my mission to see that others, in the future, will not be financially bled to death while the service that their loved ones receive is so incredibly subhuman. Please do not get me wrong. There are many in this facility that are true caring professionals. The management is not, and the few caregivers who are not, are horrible. They have bled us dry. However, they have not heard the last of me.
In March of 2003, My husband went to the Emergency Room at Manatee Memorial Hospital for an Eye Injury. He had a small piece of metal stuck in his eye. Shortly after he arrived, in a waiting room full of people, His name was called & he followed a nurse to a room where she proceeded to take his blood pressure & heart rate. After she did this, He expected a Doctor to be looking at his eye but instead, He was directed to go back to the waiting room until his name is called again.
Stunned by this seemingly odd order of care, & noticing how many people were in the waiting room, He thought to ask… “Approximately how long will I have to wait to see the Doctor”? & When she replied… “It’s about a four hour wait”. He said “Forget It… I’m out of here!” & He went home & went to bed… Without seeing the Doctor. The next morning, He went back to the Hospital, hoping that they weren’t as busy. They didn’t appear as busy but he asked them up-front, right away… “How long of a wait”? When they told him approx. 2 1/2 – 3 hours he said “Forget it, this is ridiculous & left”!
He had to go to work & suffered through the day & it wasn’t until later the following day that he was finally seen by a doctor because he couldn’t bare the discomfort any longer. He was seen by a wonderful doctor At Urgent Care where I called ahead to inform of the problem & although the office hours were over, The Doctor waited for my husband. Lo & behold, The metal was RUST and not only could my husband have gotten lead poisoning, but the rust could have stained the blue in his eye & who knows what else could have resulted without proper care.
The Doctor had to perform eye surgery right then and there. Afterward, My husband gratefully paid the Doctor for his care which was worth so much more than what he charged! Anyhow, The appalling thing that happened occurred within a week of my husband’s eye injury when He received a BILL FROM MANATEE MEMORIAL HOSPITAL IN THE AMOUNT OF $115.25! More than the Doctor’s fee at Urgent Care! I tried to dispute this fee with the Hospital But, I got nowhere.
I painfully paid 68.00 (after Insurance paid their part) to the hospital just to take my husband’s vital signs! (at night!). I feel that the Hospital had no right to charge anything at all, when you consider the fact that my husband could have stopped at the local Winn Dixie to have his blood pressure/Heart rate checked for free by one of those machines and got a print out for the Hospital.
Besides, He did not go to the Hospital for any reason that would signal a warning of heart attack or stroke. He went to get medical care for his eye injury and he never received that care at the hospital. Furthermore, His vital signs could change in FOUR HOURS of “Waiting” to see the Doctor! I feel that this was an Emergency Room Scam! If they take your vital signs right away, They have you locked-in to owing them no matter what! My husband was unaware of this… who would think of it?
My Advice? I can’t give any medical advice But, Unless it’s a Life or Death situation, or you are unsure of what is wrong, try to avoid the emergency room! If you must go, ask in advance how long of a wait before they do Anything or you could find yourself in my husband’s situation And they waste no time sending you a bill! This had me so burned up that, when I came across this site, It came to mind and I feel that the time into writing about it or even paying what I did, would be worth it if I could save others from this happening to them. I just can’t believe that they are able to get away with it! Either that or… I haven’t taken my complaint to the right places!