I have had a terrible experience with Tree Classics that I hope you will share so that others will not suffer the same shameful service. I wish that I had read the negative reviews on mythreecents.com, the BBB website, and Tree Classics Facebook page. As I detail below, I received a defective tree from their company that they refused to replace or repair, even though a 30-day warranty is posted directly beside the tree on their website. When I asked every customer service representative I dealt with about this, they said that they had meant to take the warranty down but hadn’t done so yet.
I never asked for a refund for the original cost of the tree, but requested that they allow me to credit the cost of the tree toward another purchase from their company. After over a month of e-mails and phone calls, they ultimately refused to take any action. Here are more details:
- I either received a defective Flip Tree, or Tree Classics is knowing continuing to sell an inferior product. The tree I received had an approximately 1-foot gap on each side of the tree. (See photos.) Because the problem is on both sides, this tree is unusable because I can’t even set it up to hide the problem.
- Their website provides no disclaimers regarding this problem with the tree, nor did they provide specific instructions on how to fix the problem on the website or in the shipping box. I cannot imagine other customers have not experienced a similar problem. Moreover, they have not posted a negative review I submitted to their website. Other customers have complained of the same problem on Tree Classics Facebook page.
- There were significant problems with the delivery of my tree. My purchase immediately cleared my bank account, but I did not receive it in a timely manner, nor was it shipped from FedEx as promised on the Tree Classics website. It was shipped from a company called My Seko. Although I e-mailed Tree Classics repeatedly and asked that someone call me to resolve the matter, I only received e-mails advising me to contact the shipping company directly and was sent a faulty tracking URL.
I finally looked up the My Seko number on the internet, called, and learned that Tree Classics had provided them with an incorrect phone number, thus they had been unable to deliver the tree. My tree had been sitting in their warehouse for days, but Tree Classics never intervened on my behalf or offered a satisfactory explanation regarding this problem.
This company’s website claims that it prides itself on the finest products and excellent customer service, but that has not been my experience. Please share this review so that other customers will not make the same mistake I made in purchasing products from this company.