Tree Classics Complaint-Company Is A Sham!!!

Subject: Company Is a Sham!!!
My Name: Judy
My City: OAK CREEK
My State/Territory: WISCONSIN
Country:USA
My Complaint Against: Tree Classics
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I purchased a tree from Tree Classics in April 2016. We put it together this week for Christmas, 2016 and guess what – one whole section of the tree doesn’t work. We followed ALL instructions to correct the problem – NONE of them worked. I called their so called ‘customer service’ and after trying many times and being on hold for an hour at a time, I spoke with someone. Bottom line, they said they will do NOTHING to repair or replace the tree. They said I should have put it up in April when I purchased it to see if it worked!!

I looked into this company and found that their hdq. address is nothing but a PO Box, the city of Oak Creek, WI knows nothing of them. Their website states they’ve been in business for over 40 years. I checked the BBB in WI and it shows that this company is now out of business, yet they’re still online selling their defective products. Buyer BEWARE – don’t make the mistake I did and purchase anything from this company. They are a sham, plain and simple.

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Tree Classics Complaint-Defective Products And Terrible Customer Service

Subject: Defective Products and Terrible Customer Service
My Name: Cindy
My City: OAK CREEK
My State/Territory: WISCONSIN
Country:USA
My Complaint Against: Tree Classics
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I have had a terrible experience with Tree Classics that I hope you will share so that others will not suffer the same shameful service. I wish that I had read the negative reviews on mythreecents.com, the BBB website, and Tree Classics Facebook page. As I detail below, I received a defective tree from their company that they refused to replace or repair, even though a 30-day warranty is posted directly beside the tree on their website. When I asked every customer service representative I dealt with about this, they said that they had meant to take the warranty down but hadn’t done so yet.

I never asked for a refund for the original cost of the tree, but requested that they allow me to credit the cost of the tree toward another purchase from their company. After over a month of e-mails and phone calls, they ultimately refused to take any action. Here are more details:

  1. I either received a defective Flip Tree, or Tree Classics is knowing continuing to sell an inferior product. The tree I received had an approximately 1-foot gap on each side of the tree. (See photos.) Because the problem is on both sides, this tree is unusable because I can’t even set it up to hide the problem.
  2. Their website provides no disclaimers regarding this problem with the tree, nor did they provide specific instructions on how to fix the problem on the website or in the shipping box. I cannot imagine other customers have not experienced a similar problem. Moreover, they have not posted a negative review I submitted to their website. Other customers have complained of the same problem on Tree Classics Facebook page.
  3. There were significant problems with the delivery of my tree. My purchase immediately cleared my bank account, but I did not receive it in a timely manner, nor was it shipped from FedEx as promised on the Tree Classics website. It was shipped from a company called My Seko. Although I e-mailed Tree Classics repeatedly and asked that someone call me to resolve the matter, I only received e-mails advising me to contact the shipping company directly and was sent a faulty tracking URL.

I finally looked up the My Seko number on the internet, called, and learned that Tree Classics had provided them with an incorrect phone number, thus they had been unable to deliver the tree. My tree had been sitting in their warehouse for days, but Tree Classics never intervened on my behalf or offered a satisfactory explanation regarding this problem.

This company’s website claims that it prides itself on the finest products and excellent customer service, but that has not been my experience. Please share this review so that other customers will not make the same mistake I made in purchasing products from this company.

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Tree Classics Complaint-Pre Lit Expensive Christmas Tree

Subject: Pre Lit Expensive Christmas Tree
My Name: GiGi
My City: Arlington
My State/Territory: TEXAS
Country:USA
My Complaint Against: Tree Classics
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

In 2009 I bought a 10 ft prelit tree from Tree Classics… It was beautiful for 1 year and the second year half the lights didn’t work. After a lot of hassle with customer service I just gave up. After 6 years the tree looks like I picked it up out of a dumpster. I paid over $1200 for this tree. I expected it to last for many years.

This year I decided to purchase another one, on Black Friday around 10 pm. I purchased another one, accidentally purchased a 12 ft tree. The customer service was closed and I called at 10:03 Saturday morning (they open at 10). After being on hold 27 minutes, I spoke to someone who told me that it could not be changed, I would have to wait for the tree and then return it on MY dime and order the 10 ft. She also told me that I had 30 minutes from the time of order to change my order, and that was in the terms and conditions. And then SHE HUNG UP on me!

So I re-read the terms and conditions, it was not there! I called back only to hold 23 minutes this time, Explained my issue that I wanted a 10 ft tree and not a 12, was told same thing, wait for tree then return! I asked about the 30 minute deal and why I was told that. She said it was on the website last year! She was not rude just totally unhelpful. Cannot do a thing including letting me speak to a supervisor, none available, can’t hold for one, can’t get a call back etc. I am now waiting for a tree that I will need to spend my hard earned $$$ on to return. DO NOT DO BUSINESS WITH THIS COMPANY!!! TERRIBLE PRODUCT. TERRIBLE CUSTOMER SERVICE!

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Tree Classics Complaint-Not The Quality Or Customer Service I Expected

Subject: Not the Quality or Customer Service I expected
My Name: Deborah
My City: Milwaukee
My State/Territory: WISCONSIN
Country:USA
My Complaint Against: Tree Classics
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

After much research and comparison, I purchased a 7 1/2 ft pre-lit Lake Shore Blue/Green Spruce tree five years ago. First year tree looked great. Each year more sections of each of the three sections do not light. This year the top barely lights and those that do are dimmed.

Sat on phone for 30 minutes waiting for customer service who immediately wanted to sell me lights obviously not listening to my description of the problem. Told me there was nothing they could do. So, I have an $800 tree without lights. Most likely will cut the light strings off so I can restring so tree is fully lit. Do not waste your money. Although the branches and ‘needles’ look good it was not worth the money to get a pre-lit tree if the lights don’t work after the first year. Defective lights; extremely poor customer service.

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Scottsdale Healthcare Shea Complaint-Scottsdale Healthcare Shoddy Billing Practices

Subject: Scottsdale Healthcare Shoddy Billing Practices
My Name: Scottsdale-Healthcare-Billing
My City: SCOTTSDALE
My State/Territory: ARIZONA
Country:USA
My Complaint Against: Scottsdale Healthcare Shea
Complaint Category: Doctors & Hospitals
Claim Amount (Approx.):
My Complaint Description:

BEWARE of Scottsdale Healthcare’s billing practices. I gave birth in August at Scottsdale Healthcare Shea, never received bills for additional services (generally you receive separate bills from different providers within the hospital), but had paid my hospital copay. The reason I never received a bill was because Scottsdale Healthcare’s data entry had my address completely wrong in their system. Not just a little off – but WAY off. In retrospect, I recall the admitting person completely screwing up repeatedly, “Can you repeat that… was that 4521, oh no, it was 4152…” etc. The only reason I found this out was because I had another visit to the hospital and was provided with a printout from the hospital’s system with the completely inaccurate information. Even with this documentation, the hospital refuses to rectify.

In November, my account was sent to collections for nonpayment. RSI Collections never contacted me about the bill either and reported it on my credit under two separate collections accounts. RSI violated credit reporting laws in multiple areas as well.

After 15 years of absolutely spotless payment history and a 750 credit score, my score has now dropped to the low 600s because of these two collection accounts. Scottsdale Healthcare refuses to do anything because it was sent to collections. My family and I have been patients here for years with spotless payment history; but after complaining they basically treated me like some subprime mortgage borrower and refused to rectify the situation.

My FICO score is destroyed, and I am left virtually incapacitated credit-wise because some incompetent admitting person screwed up my address on data entry. I have disputed to the credit bureaus to no avail, since it was a valid debt – which I acknowledge and unfortunately paid the day following my awareness of the debt (a huge mistake, I now realize).

I have to undergo another sinus surgery, but I will NEVER go to Scottsdale Healthcare again and I will NEVER take my family there again. What this means is that I unfortunately have to find a new ENT doctor that will perform the surgery at a hospital other than SHS.

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