USA 3000 Complaint – Horrible Doesn’t Even Come Close

Subject: Horrible doesn't even come close
My Name: advzr
My City: Newtown Square
My State/Territory: PA
Country: USA
My Complaint Against: USA 3000
Complaint Category: Tours & Travels
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My Complaint Description:
There are no words to describe the horrible experience with this airline. Flight 363 from Fort Meyers to Cincinnati began on 2/25: we were contacted earlier in the day that our 11 pm flight was delayed until 3:15 AM but supposed to report to airport by 10:30 pm. This alone was absurd. The inbound flight then hit fog (funny, though, other flights were coming in) and ran out of gas and then diverted to Miami to refuel. This happened TWICE. Finally, the plane arrived at 11 am the next morning.

40 minutes later, we were told the pilots were out of time, flight was then cancelled until 8:30 pm AFTER WE SPENT OVER 12 HOURS – obviously didn't want to provide hotel arrangements. The scene was pitiful. There was a disabled woman and another elderly woman in wheel chairs – absolutely nothing was done for them. Oh, wait, they gave each of us a $10 food voucher. Indifferent staff, constant lies. Arrived home 22 hours late. THEIR DISCOUNTS ARE NOT WORTH IT

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USA 3000 Complaint – Horrible Service

Subject: Horrible Service
My Name: Thomas711
My City: Newtown Square
My State/Territory: PA
Country: USA
My Complaint Against: USA 3000
Complaint Category: Tours & Travels
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My Complaint Description:
I am writing because of the horrible and rude service I received from USA3000's customer service. I booked a flight through the internet but a 2 days before the flight my grandfather passed away. I called the airlines explaining the situation that I cannot leave because I would have to attend his funeral. I asked to change the flights to a later date. The reservations said it would cost an additional $341.00 to change the flights my flight and my girlfriends. Our original tickets only cost $357.00. The lady was very rude and simply did not care about my situation. Her only response was that that they had no policy that stated they had to do anything.

I asked to speak to a manager and the manager refused to come to the phone. They told me to call customer service on Monday and deal with them. On Monday I called customer service and they stated that they will take care of everything. I was required to send in a death certificate, which I did and the only charge I was to receive was the difference in the price of each ticket. Once I faxed over the death certificate I tried booking my flight. I am now writing this complaint on Friday with still no flights booked. I have been trying all week to speak to a person at the customer service department, but no one ever answers, especially around lunch time.

The costs of the tickets I wanted now cost more than they did on Monday. I fly this airlines several times a year and so does the rest of my family. We all travel visiting each other between Chicago and Florida. Between all my family members we spend several thousands of dollars each year with this company. If this is how they treat their good and loyal customers, I wonder how they treat regular ones. I will not fly this airlines again.

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USA 3000 Complaint – Delay, Cancel, Delay…

Subject: Delay, Cancel, Delay…
My Name: JPK1
My City: CHICAGO
My State/Territory: ILLINOIS
Country: USA
My Complaint Against: USA 3000
Complaint Category: Tours & Travels
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My Complaint Description:
I was not sure what aircraft type I flew on but after looking on the company's website it appears they only have one type of plane so it was an A320. We had a terrible experience with USA 3000 over the last week and just wanted to share it… We were flying out of Chicago O'hare on a Sat at 4:30 pm. We got to the airport and after sitting at the gate past departure time found out there was a hydraulic leak and they were working on it. At 9:00 pm they had it fixed and we left for Jamaica. We were not given any sort of voucher, apology, free drink, sandwich or anything. The seats were very uncomfortable so the flight was not too great.

After we had been in the air for quite a while they started a movie so we ended up landing before the movie ended. They did give us free headphones which they said they normally do not do on southbound flights, but they did not have enough for everyone. We were given a couple cookies and could purchase a sandwich for 5 dollars if we wanted which we did since we were starving at this point. We landed in Jamaica at about 1 am, and after going through customs and then the drive from Montego Bay to Ocho Rios we finally got to our hotel room about 4 am.

On the return trip, our flight was scheduled to take off from Sangster International in Montego Bay at 9:30 pm. Our shuttle was supposed to pick us up at the hotel at 5:10 pm and since we had to check out of our room at noon we put our bags in a luggage room by the front desk and later showered in a courtesy room (at 3 pm) so we could eat and be ready for our shuttlebus. About 4 pm we heard that our flight was cancelled due to mechanical issues (we heard through the grapevine that it was a crack in the windshield of our plane). We had to get new rooms and we were re-scheduled to fly out the next morning at 9:30 am with a shuttle pickup at 5:10 am.

Our shuttle was about an hour late so we were a little worried about making the flight time but we got to the airport and checked in with time to spare only to find out that our flight had been delayed to noon. The staff at the gate cited plane rotation issues and gave us a whopping $10 voucher for food. At some point while we were waiting they announced the flight would be "…departing at 11:45, oops they meant 12:45…", then they said "…once again, the flight will be departing at 12:30". So they basically announced 3 different departure times during the same announcement. We wondered what time we would really be leaving.

At 11:50 they told us we had to switch to a different gate and when we got there we saw people disembarking the plane. We did start loading the plane for our flight about 12:45 and eventually got back to Ohare in Chicago at 5 pm. Since all the planes are the same, we had the same uncomfortable seats on the return flight, and they were going to show us the same movie we saw on the way down until everyone complained. Again, we got a couple cookies and we could purchase a sandwich for 5 dollars. All in all, a very, very bad experience. Flight crews were fine with the exception of one crabby older woman on the way to Jamaica.

None of the staff at the airport check in, gate, or on the flight were apologetic for the delays or cancellation. I have read some other reviews which indicated Apple Vacations may partially or fully own USA 3000 and that USA 3000s fleet was acquired from Canada 3000 airline when it went bankrupt after Sept 11. An otherwise reviewer also stated that because USA 3000 has a small fleet of planes, any mechanical issue with one plane could cause havoc with a bunch of their flights down the line. This was our first and last experience with USA 3000. We will never fly USA 3000 again.

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Korean Air Complaint – Friendly, Best Food

Subject: Friendly, Best Food
My Name: J
My City: NEW YORK
My State/Territory: NEW YORK
Country: USA
My Complaint Against: Korean Air
Complaint Category: Tours & Travels
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My Complaint Description:
I read review on this airline and wanted to let people that I feel some reviews are very personal. The review "NO PLACE FOR VEGETARIANS IN KOREAN AIRLINE OR KOREAN AIRPORT" is so biased. By seeing that peta web address attached at the end of review, I can tell this is someone who called himself/herself "True Dog Lover" who just cannot tolerate differences in culture and had to trash other people/countries or any services relating that country/culture.

Quote: "This Airlines do not understand beyond beaten or smoked dog meat, monkey meat or snakes which is staple food of Korea." Hmmm.. He/she could get some help with research that monkeys do not even live in Korean peninsula! and those are staple food of Korea? Wow.. it's scary how someone's ignorance can affect innocent people… people, watch out those reviews. If you want to find out, call airline yourself for menu, they do not have dog, monkey, snake food… how stupid.

My experience with Korean Air (4 times so far over 9 years) was the best of any airlines. Once, I was going to India from JFK and I had to mail my rent bill and realized that JFK airport stopped having mailboxes due to terrorism. My flight was leaving in an hour and I was going to be out of country for two weeks. The guy at the front desk was very nice to mail it for me so I wouldn't miss my due date for my bill. (He had to go outside of airport for this specific request!!)

And their prompt service was always pleasant. Try bimbimbap for food (if you are OK with beef). I think they won award or something for this menu. It is mixed veggie+beef+egg over rice (all cooked). Very healthy and tasty!!!

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Korean Air Complaint – Korean Negligence

Subject: Korean Negligence
My Name: Stamen
My City: WASHINGTON IAD
My State/Territory: DISTRICT OF COLUMBIA
Country: Korea
My Complaint Against: Korean Air
Complaint Category: Tours & Travels
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My Complaint Description:
On the 11th of March 2009, I was scheduled to travel to Hanoi-Vietnam from Washington DC. Upon Check in, the airline did not inspect my passport and travel documents. I was admitted onto the plane without a Visa to Seoul-South Korea. Once in South Korea, the same airline did not check my documents again and I was further admitted to travel to Hanoi-Vietnam. I had checked in advance that I do not need a visa for Vietnam and being reassured by email by the Vietnamese embassy. The airline also confirmed that and let me travel to South Korea and then to Hanoi-Vietnam.

Upon arrival at the airport in Hanoi-Vietnam, I was ridiculed by the police in Hanoi and deported back with Korean Air to South Korea for not having a visa. The airline bluntly obeyed and disregarded my health concern as a result of an earlier long flight with them in the same day. The police changed my ticket with Korean Air without any notification. They also gave me no reason for my deportation. Korean air disregarded my health concerns and preferred to please the police in Hanoi instead. I lost $1,400 as a result of their negligence. I also suffered an illness as a result of the trip, for which I seek medical help upon my arrival back in the USA.

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