My Name: C
Claim Amount (Approx.):
My Complaint Description:
I placed an order for a dozen roses to be sent to my girlfriend’s job on Wed 7/29. They were ordered with same day delivery and given instructions that the business closes at 3pm. NO DELIVERY. Tuesday I asked for them to be redelivered Thurs to work but said she was going to be leaving at 1pm. NO DELIVERY. I then called at about 2pm to ask if they could be delivered to her home address later that day. They confirmed with the florist that they could be and that deliveries were done until 7pm. My girlfriend was home at 4pm waiting. I spoke to her at 7:20 and asked if they were delivered, still no delivery.
I called these clowns back and asked for a new florist to try and deliver them to work again today (Fri 7/31) but let them know she was leaving work early to go out of town for the weekend. I was told they would “upgrade the order” and include an apology note. Guess what? They still weren’t delivered. That’s 3 days, 2 florists, and times they had flowers go out for delivery only to not be delivered. They say they can’t guarantee delivery time, why can every other company give some sort of estimated delivery time or especially in the case of a missed delivery make sure the order gets priority and is delivered first the following day?
I called to complain and ask for a refund and the girl I spoke to asked if her manager could call me to discuss this and offer me free flowers? Free flowers always sound like a great idea, the problem is these idiots wouldn’t deliver them anyway. No thanks. I’ll pass. I have never in my life dealt with such complete and utter incompetence. I should have handpicked the roses myself and driven a couple hours and delivered them myself. At least I know they would have actually gotten delivered and considering the amount of time I spent on the phone with these morons, it might have actually saved me time.
If you ever have a loved one die, don’t order flowers from these fools unless you want them delivered the day they rise from dead, because that’s about how long it’s going to take to get your flowers to their destination. Again 3 days… 2 florists… 4 attempts to two different addresses… NO FLOWERS. NEVER AGAIN!!!
Ordered flowers for a funeral 3 days prior to funeral. I called the funeral home to find out the best time for delivery and notified FromYouFlowers. They called me on the date of delivery to tell me they did not have the exact flower I ordered and I asked for confirmation that it would be delivered that day. They said they only deliver on the day of funeral.
I told them I had requested it be delivered the day before as suggested by the funeral home since it was an early funeral. They assured me the flowers would be delivered prior to funeral. I received a call the next afternoon stating they had failed to deliver the flowers in time. I asked to credit my account. Five days later they still had not credited my account.
My story is like all the others. The Cozy Pineapple was less expensive than Williams and Sonoma’s ladder but appeared to be exactly the same item. I waited three weeks past the time it should have been delivered and nothing arrived. I tried to call them and I heard the message, ” the service was too full and call back later.” I continued to try numerous times with no luck. I wanted to cancel the order before it was received.
When I checked the phone number, the operator state it did not exist. Now I am at the letter writing stage to cancel the order. Hope that works because I will dispute any charge through my Credit Card Company should they send this product now. The Cozy Pineapple needs to be shut down.