We Clean America Complaint-We Clean America Steals Jewelry And Won’t Replace It

Subject: We Clean America Steals Jewelry And Won’t Replace It
My Name: disgruntled ex-customer
My City: SHERMAN OAKS
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

We Clean America, 15335 Morrison Street, Suite 117, Oaks, CA 91403, 818.783.7200, Fax 8187280605.

We Clean America is the maid service I have been using. On Sunday October 3, their maids cleaned my house. After they left, I realized the maids had stolen my ruby/diamond necklace. I closed the account I wrote their check on and told them when they replaced my $395 necklace, I would pay them their $60, but I wouldn’t pay them $60 to steal my jewelry. ** said “I’ll ask the maids and get back to you.” Today they called and said they weren’t responsible for their maids stealing my jewelry and I still owed them $60. They claimed they aren’t insured and their employees aren’t bonded.

I WANT THEM TO REPLACE MY NECKLACE. The necklace itself has great spiritual value to me and the gold chain was a gift from a friend who has since died of breast cancer is its value is far beyond dollar value. THEY NEED TO BE ACCOUNTABLE FOR THEIR EMPLOYEES’ ACTIONS OR THEY SHOULDN’T BE IN BUSINESS. I thought they were apparently a reputable cleaning service. The one in North Hollywood was. Apparently they are instead a bad of thieves. SHAME ON THEM!

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We Clean America Complaint-Scammers

Subject: Scammers
My Name: Gera
My City: SHERMAN OAKS
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

OK these people are a joke. Just check them out on the Better Business Bureau’s website. Their rating is F and they have 16 complaints in the last 3 years with 2 complaints closed in the last 1 year. I think that is enough for anyone to make a decision if they want to work with this company. Completely incompetent, horrible service and horrible customer service. If there was negative rating that is what I would give them. They do not even deserve 1 star.

I hired the company and they made me prepay and sign a contract before the ladies started cleaning. They did not clean anything at all and after 2 hours of pretend work they left and the house was still dirty and they broke a cup and hid it in the dishwasher. When I called to complain the representatives were extremely rude and did not want to do anything about it. Please do not waste your time with this company. Not sure if it’s a real company at all. They might be running it out of someone’s backyard.

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We Clean America Complaint-There’s A Sucker Born Every Minute

Subject: There’s a Sucker Born Every Minute
My Name: Another Satisfied Customer
My City: LOS ANGELES
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I’ve used this service once previously and they did a good job. They sent a three-person crew that worked hard, tried to accommodate special requests and was very professional. I was happy to tip them generously. Not so, the second time I hired them. This time, they sent a guy with no initiative and no apparent housekeeping skills and a girl, maybe his daughter, who blew through my kitchen in five minutes flat and then stood around texting on her phone. They did NOTHING well.

They barely swept or vacuumed the floors; if any maneuvering around minor obstacles (extension cords, etc) was required they skipped it (again, unlike the first crew, which was impressively diligent about moving things aside to get underneath, etc.) They didn’t dust the window sills or the vertical blinds, door frames, molding, bookcases or TV stand. They didn’t even clean all the kitchen counters. As far as I can tell, all these two bozos did was wipe down the bathroom mirror, sink and toilet (cursorily) and LINE UP MY SHOES in the bedroom. Gee, that makes all the difference!

This company will never again get my business or recommendation. I was trying to figure out how “We Clean Out Your Wallets” stays in business with such poor quality control, but I guess they just send out so many of those little fliers there’s always another mark waiting to be taken in. Their slogan should be “There’s a sucker born every minute.”

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We Clean America Complaint-House Cleaning

Subject: House Cleaning
My Name: TeacherGirl
My City: THOUSAND OAKS
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I have yet to read anything good about this company. But as their price and promise compared well to other companies in the same arena, I decided to try them out. A 3 bedroom/2 bath home for $60 the first visit and $70 subsequent visits (biweekly) sounded like a great deal, only because no one I know gets that price in a licensed company. I won’t do the unlicensed route.

There was only one negative, in that my appointment time was indeed changed. I made an appointment for a Saturday at 9 a.m., and was called two days before, informed that it would have to be 11-12. That didn’t work for our time, so I switched to the Monday after. They would have done it on Saturday afternoon, Sunday morning, etc. But I got to choose another good time for us. No whoop.

Unlike the other complainers, I’ve yet to have a problem with getting in contact with a human. Every time I’ve called, it has been picked up within 3 rings and I’ve spoken to a polite individual that was not rushed. In fact, two representatives called me in order to change my appointment, both apologized profusely, and were very polite in the exchange.

Based on speaking to the representative upon making my first appointment, and reading the fine print on the coupon, I’m aware that they do not do laundry for free, nor do they wash the inside and outside of every window in your home. Maybe due to the other complainers, they have removed that promise from their advertisement The couple that came was polite and understood English well. I had two areas of concern, and they addressed them perfectly. Items were moved and cleaned around. The only items not removed were the range guards on the stove, and I will simply inform them of this next time and it will be done.

I will continue to use this company, but I do understand the complaints. I don’t have a conflict of interest with schedule, as I work from home. I’m also not the sort to expect perfection when I’m only paying $70 for a two-team force that comes for 2 hours to clean my own. It’s a deal. And we need to be realistic in our expectations. Just wanted to balance out the other complaints, as the way I interpret it, you can’t expect a $100 job from a $60 coupon, and it’s unfair to.

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We Clean America Complaint-Do Not Use This House Cleaning Company

Subject: Do Not Use This House Cleaning Company
My Name: Hollie
My City: LOS ANGELES
My State/Territory: CALIFORNIA
Country:USA
My Complaint Against: We Clean America
Complaint Category: Home Services
Claim Amount (Approx.):
My Complaint Description:

I hired a cleaning company – We Clean America – because of their attractive ad (see enclosed). However, I was very dissatisfied about the quality of their work as follows:

  1. The work was done poorly and was incomplete. At exactly the end of two hours, they picked up their cleaning supplies and left. When I objected that they didn’t finish, they said, “we’ll clean it next time…” I argued that they could spend another five minutes to finish cleaning the window. They said no and left. I also had to go around the house and put things back on counters and shelves which they messily replaced after cleaning.
  2. I had a clearly marked bag of recyclables in my kitchen. They took it. They later claimed they thought it was trash, but when I looked inside my trash bin, all I saw was the trash they collected while cleaning. My feeling is they took it for themselves.
  3. One of the cleaners broke a ceramic jewelry dish (by designer Laurel Burch which cannot be replaced). I heard the ‘crash’ of ceramic on the wood floor. When confronted they said “it was already broken.” I said that I heard the crashing sound it made and that I would not keep broken ceramic pieces – they would be thrown away. But they insisted it was already broken. I’m very angry at this. This was a blatant lie.

This company requires payment up front as you can read on the enclosed form. You get a discount if you buy two sessions which I did, again, based on their attractive ad.

Afterwards, I contacted ** who either owns or manages the business. During the many conversations we had, she absolutely refused to assist me in resolving any of the issues. I asked about the broken ceramic. She said all I could do was sue the house cleaners that they are contracted workers and she is not responsible for ANYTHING that they do. I said that since they worked for her company, she should be responsible for any complaints her customers would have.

I brought up the fact that if I was as satisfied with the service, I would have hired them on a weekly basis and that I would certainly be happy to recommend them. Again she refused to do anything for me. Don’t businesses want to establish a repeat clientèle? And what about the motto, “the customer is always right.” I have my own business and this is how I run it – if any client is not satisfied, I will redo the work until the job is completed to their satisfaction.

** gave me the name and phone number of the cleaner, ** (323-496-5676). She said I would have to deal with him directly with any problems. I called him and told him how dissatisfied I was with the work but was even more upset that my ceramic was broken. I told him that ** suggest I sue him for the broken ceramic. He laughed and said go ahead! Any future attempts to contact him were met with an immediate hang-up. I checked with the Better Business Bureau and found that WE CLEAN AMERICA has an “F” rating. I have enclosed the BBB report. The BBB did all they could for me but since ** refused to work with them, nothing was resolved.

She eventually had the owner of the company contact me – a very angry and threatening man who told me in a loud and shouting manner that if I don’t stop contacting them, they will get a restraining order against me, take me to court, etc. Whenever I tried to speak, he would speak over me and just repeat this same message. Here is a company with what I feel is a fraudulent advertisement that has an “F” rating from the BBB, and will not work with their clients to resolve any matters. Are there laws against this? Where does the work ethic come in? Why are companies allowed to get away with this sort of conduct?

I contacted many agencies, including the Department of Consumer Affairs. Unfortunately, nothing was done for me. It seems that this company is going to continue running its business this way and I know that clients will encounter the same type of service and behavior as I have. I contacted a law firm and as we spoke, we came up with the idea that companies should have a rating system similar to what the restaurants have – A, B, C ratings that are displayed in the front of the restaurant. These ratings should appear on these ads. I got this ad in a mailer. If I had checked with the BBB prior to hiring this company, I certainly would not have hired them.

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