My Name: Eclark
Claim Amount (Approx.):
My Complaint Description:
We bought this mower in March of 2009. We used it pretty much weekly during the summer of 2009 – really type A about making sure it was charged, making sure there was oil in it, but we always had a few stalls doing the yard. We blamed ourselves for having a thick lawn. We stored it over the winter in accordance with the instructions. We did a tune-up, even changing the blade and spark plug in accordance with instructions. On its first time out, it stalled about six times. We blamed it on ourselves – again. It died on the second time out. So I called Home Depot who told me to call Briggs & Stratton customer service which I did.
After a full 25 minutes of waiting someone answered and referred me to their “authorized representatives” nearby. I called each one of the four – the first said they weren’t “doing Home Depot’s work,” the second said that they didn’t do warranty work because “they didn’t get paid” and the other two said that they were 6-12 weeks behind. So I called Home Depot and finally got someone to admit I could take the mower back there for a $35 fee which would be refunded if the repair was under warranty.
After a week we got a call from the alleged repair service who said that the piston-something-or-other was worn through “lack of lubrication” and that the entire motor had to be replaced, along with an oil change and air filter – none of which fell under warranty and would cost us $221. Bull. An outright lie. At NO time was that mower ever run without more than enough oil – if it wasn’t getting to the engine, then I would believe it was a flaw in the motor itself. Besides which one week before it died, the air filter and oil were changed. I’m hoping I can get Toro or someone on the phone tomorrow and give ’em heck. But I’ll never buy from there or Home Depot again.