Subject: Nonexistent Service
My Name: partgypsy
My City: DURHAM
My State/Territory: NORTH CAROLINA
My Complaint Against: United Express
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I always fly American, but when booking this trip United (actually United Express) was less expensive (not by a huge amount) so booked there. The flight there even though we booked a couple months in advance we were seated in last row (so can't recline seat) across from lavatory. A close to 2 hour flight but no snack. Did not know this so was grumpy.
Flight back to check in there is a HUGE line for all United economy passengers. Although about 10 spaces for checking in, only 3 people working. When I get to the head and hand the clerk the itinerary, she hands back my information informing me that she doesn't work for the airline, have to do it self serve (WTF?).
So do it through the kiosk, and only spits out 1 boarding pass. Original clerk – not her problem. Have to wait in another line for male clerk who is too busy chatting with another employee to help customers. No mention of delay. Get to gate. Not only plane delayed for 1 1/2 hours, our flight changes gates 3 times! No announcements with each change, just have to keep getting up to check otherwise would have missed flight.
Pretty much every flight in that hub (United flights) were all delayed, so seems like a systemic problem. Oh yes, a 0 bag limit. If you check any bags it is $15 (or more) each way so that negated any savings I had on ticket. Will be avoiding United Express from now on.