United Express Complaint – Nonexistent Service

Subject: Nonexistent Service
My Name: partgypsy
My City: DURHAM
My State/Territory: NORTH CAROLINA
Country: USA
My Complaint Against: United Express
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I always fly American, but when booking this trip United (actually United Express) was less expensive (not by a huge amount) so booked there. The flight there even though we booked a couple months in advance we were seated in last row (so can't recline seat) across from lavatory. A close to 2 hour flight but no snack. Did not know this so was grumpy.

Flight back to check in there is a HUGE line for all United economy passengers. Although about 10 spaces for checking in, only 3 people working. When I get to the head and hand the clerk the itinerary, she hands back my information informing me that she doesn't work for the airline, have to do it self serve (WTF?).

So do it through the kiosk, and only spits out 1 boarding pass. Original clerk – not her problem. Have to wait in another line for male clerk who is too busy chatting with another employee to help customers. No mention of delay. Get to gate. Not only plane delayed for 1 1/2 hours, our flight changes gates 3 times! No announcements with each change, just have to keep getting up to check otherwise would have missed flight.

Pretty much every flight in that hub (United flights) were all delayed, so seems like a systemic problem. Oh yes, a 0 bag limit. If you check any bags it is $15 (or more) each way so that negated any savings I had on ticket. Will be avoiding United Express from now on.

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United Express Complaint – Poor Baggage Service

Subject: Poor Baggage Service
My Name: bschroeder
My City: Saint Paul
My State/Territory: Minnesota
Country: USA
My Complaint Against: United Express
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I traveled from Portland Oregon to Dayton Ohio, and although I arrived at my destination, my bag stayed in Chicago Illinois much like the rest of my fellow passengers. I immediately went and opened a complaint with the service department and was informed that two more flights were scheduled to arrive that day. I waited until the first flight arrived and contacted customer service. At that time I was notified that my bag had arrived on a later flight and was due to me within a four hour window.

I waited at my location patiently for my luggage but after the four hours had passed, and still no call, I contacted customer service yet again. I was told this time I would be called within a thirty minute time frame for an update. After an hour had passed I called yet again, and this time I was told I would receive a call within an hour. I'm a firm believer in Frontier Airlines and have always felt like I was taken care of. I will never attempt to fly United again because of this experience.

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United Airlines Complaint – Worst Customer Service

Subject: Worst Customer Service
My Name: Jaspreet
My City: NEWARK
My State/Territory: NEW JERSEY
Country: USA
My Complaint Against: United Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I bought United Airlines ticket to fly to Des Moines. I arrived at terminal C and was checked in for flight 4398. At ticketing station, they told me that gate number is not available yet. I went through security checkpoint. It took me 45 min to go through security and while looking for gates, terminal given for flight was terminal A. I ran to catch train to get terminal A but I had already missed the flight. I went to ticketing counter at terminal A United Express. I explained to ticketing counter agent and she was so rude and started saying that I could be lying and there is no proof that I was at terminal C.

I showed her my checked in baggage claim. She said that I have to pay extra to replace ticket or other flight is at 7.35 pm and she cannot do anything. I was on verge of crying for observing her such bad demeanor. I asked for manager and manager Carlos said same thing. I told him that her employee had bad attitude and showed no respect for customers. I asked for representative name, he ignored me completely. He gave me no other option and gave me ticket for 7.35pm. I spent whole day at airport.

Such a company can never survive for giving pain to its customers and got showing no respect. I never thought of discrimination but this thought came in my mind that I am not white that's why I am treated so bad here. I believe that people who does wrong and say liar to their customers, bad karma will come to them soon.

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United Express Complaint – 3-Hour Delay And Missing Luggage

Subject: 3-Hour Delay and Missing Luggage
My Name: Trishanne
My City: ELK GROVE TOWNSHIP
My State/Territory: ILLINOIS
Country: USA
My Complaint Against: United Express
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
My United plane fare from Roanoke, VA, to San Francisco, CA, cost in excess of $700.00 round trip. The United Express flight from Roanoke was delayed 3 hours (told maintenance problems in plane coming from Wash., DC.). It finally arrived, picked up passengers, flew out of Roanoke, and arrived in DC where it sat on the tarmac until disembarking about 5 minutes before my connecting flight (United Airlines) took off to San Francisco. Needless to say the next flight (around 7:00 p. m.) was totally booked, so I had to book a later flight which would arrive in San Francisco around 12:30 a. m., 4 hours after originally scheduled. This was a total delay for me of 7 HOURS!

Knowing I would not have a ride from the airport at 12:30 in the morning, I asked a counter ticket agent if they would provide transportation to my hotel in San Francisco and was first told a flat "NO". When asked why not since it was the airlines fault, I was told to check after getting into San Francisco. Since this would be too late to check on, I had to make other arrangements. And, of course, my luggage left on the 7:00 P.M. flight to San Francisco. Luckily, it was waiting on me when I arrived at 12:30 A.M.

My return trip from San Francisco to Chicago (United Airlines) was pretty much on time; however, my United Express flight from Chicago to Roanoke was delayed an hour (another delay) and arrived in Roanoke around 11:30 P.M. instead of 10:30 P.M. as scheduled. In addition, after a long walk to Concourse B22A to catch the flight out of Chicago, it was announced that the flight had been changed to leave out of Concourse F, another long walk. Of course, my luggage did not make it out of Chicago because of the change and was not delivered to my home until 3:00 P.M. the next day even though it was scheduled to arrive on the 10:30 A.M. flight from Chicago.

The only reason I flew United was to connect with another couple who were also flying United and would arrive in San Francisco 15 minutes before my flight was due. This way, I could ride with them to my hotel; and, as you can see this did not happen. Would I ever fly United again? Maybe… WHEN PIGS FLY!

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Qatar Airways Complaint – Very Bad Experience With Qatar Airways

Subject: Very Bad Experience With Qatar Airways
My Name: Mike
My City: Riverside
My State/Territory: California
Country: USA
My Complaint Against: Qatar Airways
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
DOHA — I would like to advise users of your website never to fly on Qatar Airways. I originally booked a flight to Delhi and back, one part of which Qatar Airways simply dropped a few days before I was due to fly out. They never contacted me about this as I only learned about it when I phoned their Gatwick number to inquire about an unrelated issue about the flights. As a replacement flight to the one they dropped (Doha to Gatwick), they put in place a flight that was supposed to fly out 11 hours later than the one originally scheduled.

The result being that when I landed in Doha, I was denied a hotel room and had to contend with the dreadful food they give to passengers awaiting transfer in the Doha airport. The reason they gave for this is that the original booking I made never included a hotel room as the original transfer time in Doha was less that 8 hours. However, they, out-of-the-blue, canceled this flight and scheduled another one that was 19 hours after I landed in Doha, way over the 8 hours cut-off-point for a hotel. I tried inquiring about paying for a hotel out of my own pocket, but I was again even denied this information.

The upshot of all this is that I was forced to spend 19 hours staring like a mad thing at the floor of an airport terminal. I had flown Qatar before this and thought their service was good. However, I, along with numerous friends, work colleagues and relatives to whom I have explained what happened to me, will not use this company ever again after the kind of appalling service I was subjected to. I hope you will agree and that your users should review any flight arrangements they have made now and in the future with this company based on my experience. In short, stay well clear of this "airline".

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