Hoover 800 Customer Service Tier 2 Supervisor Chris Complaint – Not Honoring Warranty With Receipt& Worst Customer Service Experience Ever

Subject: not honoring warranty with receipt& worst customer service experience ever
My Name: lora purpero
My City: Chillicothe
My State/Territory: ohio
Country: usa
My Complaint Against: Hoover 800 Customer service Tier 2 Supervisor Chris
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 150.00
My Complaint Description:
I had 3 days left on 1 yr warranty steamvac spinscrud50 model F5914-900 when multiple problems happened. Hose pump broke, turbine going out, floor brushes not spinning properly. On 3.12.18 took this machine to my local Hoover dealer and service center to get this diagnosis. I have already paid the local Hoover dealer $20.00 to diagnosis and fix the leaking problem & to release my property back to me. I have used it twice on 1 room of carpet and the spill pick up hose attachment 10-12 times over the last 362 days before it malfunctioned and leaked a gallon of water onto my floor. Over 2 days, 6 calls to 800#, talked to 4 different people that would ID themselves, 2 were nameless and over 4 hours on phone ( 25 mins. on hold before they would answer). I talk with Chris that has ID'd herself as tier 2 customer service supervisor in Glenwillow, Ohio. During the initial conversation with Chris she is very rude. Out of her mouth comes the words I DON'T CARE a minimum of 2 times during our first conversation. IS THIS HOOVER'S NEW BRAND? Is this how Hoover is training their customer service employees? In any context should a customer service supervisor ever mutter those 3 words to a customer with a valid warranty problem let alone to a 3rd generation, loyal 35 year plus customer as I am or was? During this conversation she says I can't have the local dealer repair for me , I must drive it 60-90 miles away still in my state of Ohio or mail it there which will cost about $55.00. Tells me she needs to research this and call back. I will give her credit for actually calling me back. During the 2nd call her next offer is to send me $50.00 worth of cleaner for a machine that isn't working up to par. I laughed, said i wasn't wanting cleaning solution for a machine that I can not use. Her next solution is to return this lemon(cost is still on me) and get a replacement WITH NO WARRANTY (reconditioned- no doubt) and a $20.00 bottle of cleaning solution after I mail her receipt copy and after I pay and return lemon machine to a Tennessee zip code. She would not give me the rest of the Tennessee addy. Said she would call me back again after I mail her my receipt with the rest of that address. This will cost me a minimum of $75.00 now. Before the conversation ends I told her I am not happy with this solution. I should not have to pay an amount that is more than half of what this lemon cost me new. During this last conversation with Chris, tier 2 supervisor at the Glenwillow OH Customer service, proceeds to tell me a minimum of 3 more times I DON'T CARE. When I asked to speak to her supervisor or another supervisor, she cackled that she's it, take it or leave it," there isn't anyone else that is going to make me a better offer or even bother to call me back".

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WYDAM TIME SHARE Complaint – TIME SHARE

Subject: TIME SHARE
My Name: SPRING MCQUEEN
My City: SUITLAND
My State/Territory: MARYLAND
Country: UNITED STATES
My Complaint Against: WYDAM TIME SHARE
Complaint Category: Tours & Travels
Claim Amount (Approx.): 10,000
My Complaint Description:
I WAS OND DAY LATE LOST HOURS AT WORK THEY WILL NOT LET ME GO I WAS SICK AT THE TIME MY FIRST TIME THERE PLEASE ASSIST ME ITS 280.00 A MONTH CANT AFFORD IT

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WYDMAN Complaint – I CANT AFFORD THE TIME SHARE ONE DAY LATE HOURS CUT BACK AT WORK

Subject: I CANT AFFORD THE TIME SHARE ONE DAY LATE HOURS CUT BACK AT WORK
My Name: SPRING MCQUEEN
My City: SUITLAND
My State/Territory: MARYLAND
Country: USA
My Complaint Against: WYDMAN
Complaint Category: Tours & Travels
Claim Amount (Approx.): 10,000
My Complaint Description:
I WANT TO CANCELL MY TIME SHARE ONE DAY LATE THEY REFUSE TO CANCEL I WAS VERY SICK DURING MY TOUR FIRST TIME THERE HELP

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No E Mail Set Up Complaint – Prescriptions

Subject: Prescriptions
My Name: No e mail set up
My City: Fayetteville
My State/Territory: NC 28303
Country: Cumberland
My Complaint Against: No e mail set up
Complaint Category: – Select –
My Complaint Description:
I am seeing a pain dr. for 2 years, & about 3 mos. ago he put me on Xtampza 13.5 mg time released, & every time (almost) the pharm. says were out. Despite the agreement to remind her ahead of time, of needing a refill , 7 – 10 days, Some times they would refill a day or 2 ahead of time (30) days, But now they are just plain out despite the reminder ! Some times they would refill early , (a day or two) & over time the days. (30) would be hard for me to know & the point is.
I can figure the 30 days , but then they would be out. The strength of these drugs, are a risk to my heart etc. when stopped cold turkey. Looking for a solution ! Today I was told they are waiting for a controlled drug form, paper work to order I guess, if you answer you could comment on Messenger Like you did before about a flu shot etc. Thanks Tim Rafferty

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Perdido Motors, Pensacola FL Complaint – Bad Car/Lemon

Subject: Bad Car/Lemon
My Name: Jim and Brenda Allen
My City: Kingsland
My State/Territory: Tx
Country: USA
My Complaint Against: Perdido Motors, Pensacola FL
Complaint Category: Automobiles
Claim Amount (Approx.): $5000.
My Complaint Description:
Perdido Motors of Pensacola boasts of selling quality inspected used cars. We bought a 2009 Suzuki Grand Vitara from them on Jan 22, 2018 and the car engine blew in 70 mph traffic on Jan 31st,, after less than 200 miles of driving the vehicle Two garages and two tows later, 3 mechanics told us the car had Stop Leak put in the radiator, and an examination of the engine showed it had heated up before we bought it and it had a blown head gasket at the time of our purchase. The replacement engine, radiator and water pump will cost us $5,950. We paid $5,750 for the car. The owners refused to compensate us in any way for our losses. We feel they have a moral responsibility to help us with this disastrous purchase, even tho we signed an As Is agreement, because the car had been "doctored" before we bought it.

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