North American Airlines Complaint – Airline Re-Routes Flights

Subject: Airline Re-Routes Flights
My Name: R
My City: OAKLAND
My State/Territory: CALIFORNIA
Country: USA
My Complaint Against: North American Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Be warned before booking with this airline. Their fares are good — substantially below other major carriers. However, it is my opinion that they will not hesitate to re-route your flight in order to maximize passenger load. We booked a non-stop roundtrip from Oakland to Maui. Would not have considered anything but non-stop because we were traveling with infant. We were advised a few months before trip that our return flight had been re-routed through Honolulu. I requested, but was not given, explanation. We decided to switch flights and return a day earlier in order to get non-stop.

The day of flight, the plane experienced mechanical problems. The delay was substantial. I believe this was due in large part to this new, relatively smaller carrier not having many, if any, extra planes (another reason to strongly consider major carriers). I wrote company TWICE to try to get explanation for re-routing of original flight. All they did was defend handling of the mechanical issue. No explanation of re-routing has ever been given.

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