Subject: Mexicana Airlines is the worst airline
My Name: anaijes
My City: Fort Worth
My State/Territory: Texas
My Complaint Against: Mexicana Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
On August 28, 2010 as I was scheduled for my return flight from Cancun Mexico to Los Angeles USA at 4:30pm. I arrived at the airport in Cancun Mexico at 12:30pm and was told by a Mexicana employee at the counter all Mexicana flights after 12pm noon had been canceled. I was given paper instructions on how to proceed to request for a reimbursement and was advised to seek another airline for transportation as all Mexicana flights had been canceled and I would not be able to fly back through Mexicana. No other information was given except to proceed to a different airline as soon as possible and purchase an airline ticket to return to my destination.
I was basically left stranded at the airport in Cancun without a return flight. I stood in line for over 2 hours at the Aeromexico sales counter to request to purchase a ticket to return back home to Los Angeles. I was told all flights were full due to many Mexicana passengers whom flights were also canceled and had no choice but to fly through other airlines, including Aeromexico.
I was told by the Aeromexico agent there was only one flight with a few available seats scheduled to fly to Los Angeles on that day. The flight had two stops scheduled, one in Mexico City and the second stop in Guadalajara then it would proceed to Los Angeles. I was left with no other choice but to purchase a ticket for that flight as it was the only available flight to Los Angeles on Saturday, August 28, 2010. Total out of pocket expense $643.38.