Subject: Fraud Airline
My Name: Angel Liu
My City: Phoenix
My State/Territory: Arizona
My Complaint Against: Mexicana Airlines
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I was recently on 12/28/09 a passenger on Mexicana Airlines flight MX1692 from Buenos Aires – Mexico City then transfer to MX 908 to Los Angeles. My luggage was initially lost when I arrived in Los Angeles at my final destination. I filed a claim immediately for the lost luggage with Mexicana Airlines. My flight arrived on 12/28 at 10:30pm and I was informed my luggage did not make the flight and would be returned on the next flight that same night.
The following day on 12/29 I still did not receive any phone calls about my lost luggage as of 11am, so I called and after at least 10 times calling throughout the day I finally received my luggage at 9:00pm on 12/29. I inspected the luggage to find that it had been severely tampered with and many of my personal items were missing including several of my credit cards. I called my credit card companies and discovered during my transfer in Mexico city, someone stole my personal items and my credit card, tried to use over $10000.
Because that my credit cards were never out of my possession before taking this flight, it is clear that Mexicana Airlines staff is directly responsible for this fraudulent activity and deliberately held my bags to tamper with my personal belongings. I tried to file a complaint with Mexicana airlines but discovered that the ONLINE COMPLAINT FORM IS INOPERABLE. This further leads me to believe that Mexicana does not provide any means at all for actually filing complaints. I strongly believe that this airline is unlawfully operating its baggage screening process and there is significant concern for a security breach for all passengers of this airline.
I normally never likes to write reviews. But I wanted to take my time to let other passengers to know NOT TO TAKE MEXICANA AIRLINE because all the troubles is SO NOT WORTH IT!!!! Even now, I am stilling calling and trying to find out my personal item.