My Name: A
Claim Amount (Approx.):
My Complaint Description:
I bought a Homelite 24v cordless lawn mower last year. In the 1st season I used it, it had a power surge that melted the key to the handle. Seeing it was still under warranty, I returned it & got another one. I should have thought twice before doing that. Now it being the 2nd season, with a new Homelite 24v cordless lawn mower, fresh out of the box, the battery doesn’t charge properly.
Seeing that half of my lawn is mowed, I need to go get another lawn mower & NOT a Homelite cordless! It is apparently obvious, that this mower has too many issues and/or bugs that the company needs to work out. It shouldn’t be on the market.
I just bought this Homelite chainsaw this week, a 3816C. It is difficult to start. I cannot believe that in this day and age that a gas saw has to be so difficult to start. Most likely, it is going back to the store. Do designers and their companies realize the revenues they miss with such a poor product?
Homelite Customer Service. I bought a Homelite Power Washer, model #UT80993A, a little over 2 years ago. When I did my research I was told to pay particular attention to the pump and I did. I made sure to lubricate it after every use. This summer I lost pressure and found that the pump had, indeed, gone bad. I called Homelite and the lady I spoke to said I would have to take it to an authorized dealer and that, as long as the issue was a defect and not customer caused, the pump would be under warranty.
I took the washer to the closest authorized dealer and was told by the associate there that it would not be under any warranty. He further stated that Homelite has a reputation for telling customers anything just to get them off the phone and that their actual customer service is terrible. Sure enough, Homelite would not stand behind the pump.
I sent an email to Homelite Customer Service and received an indignant response that Homelite most certainly does stand behind its products: as long as they are under warranty, as long as the customer has a receipt, as long as the issue is a manufacturing defect (to be determined by the service center), as long as the product is taken to an authorized repair center and as long as there was no customer abuse. In other words, no, they would not stand behind my pump.
I checked customer service ratings online and here is what I found: Customer Service Scoreboard gave them (Homelite) 4 negatives and 0 positives. Homelite’s own website gave them a rating of 2.9 on a scale of 1 – 5. My3Cents.com gave them a rating of 1 on a scale of 1 – 5. In other words the associate at the service center was correct in telling me their reputation is terrible. I had no choice but to pay for a new pump. I will leave it to the reader to guess if I will ever buy another Homelite product.
We Clean America, 15335 Morrison Street, Suite 117, Oaks, CA 91403, 818.783.7200, Fax 8187280605.
We Clean America is the maid service I have been using. On Sunday October 3, their maids cleaned my house. After they left, I realized the maids had stolen my ruby/diamond necklace. I closed the account I wrote their check on and told them when they replaced my $395 necklace, I would pay them their $60, but I wouldn’t pay them $60 to steal my jewelry. ** said “I’ll ask the maids and get back to you.” Today they called and said they weren’t responsible for their maids stealing my jewelry and I still owed them $60. They claimed they aren’t insured and their employees aren’t bonded.
I WANT THEM TO REPLACE MY NECKLACE. The necklace itself has great spiritual value to me and the gold chain was a gift from a friend who has since died of breast cancer is its value is far beyond dollar value. THEY NEED TO BE ACCOUNTABLE FOR THEIR EMPLOYEES’ ACTIONS OR THEY SHOULDN’T BE IN BUSINESS. I thought they were apparently a reputable cleaning service. The one in North Hollywood was. Apparently they are instead a bad of thieves. SHAME ON THEM!