Stage Complaint – Warms Water

Subject: warms water
My Name: gene mcclung
My City: winnsboro
My State/Territory: Texas
Country: United States
My Complaint Against: stage
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.): $10.00
My Complaint Description:
just barely warms water, does not get hot even after an hour. best place for this TOASTMASTER is in the TRASH!

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Whitehall Jewellers Complaint-Poor Customer Service

Subject: Poor Customer Service
My Name: A Passenger
My State/Territory: ILLINOIS
My Complaint Against: Whitehall Jewellers
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.):
My Complaint Description:

I am writing you to make you aware of a very unpleasant experience I had at the Whitehall Jewellers in Orland Square Mall in Orland Park IL. My husband and I were shopping for an anniversary ring, which is how we came to visit that Whitehall location.

On June 9, 2002 my husband and I walked into the Orland Square location and began looking at the display of anniversary rings. We were greeted by Denise ** and began to look at rings. Denise showed us several rings as we explained the price range and style of ring we were thinking of. I settled on a 5 stone anniversary ring. We opted for the layaway of that ring and a 2 yr service plan.

We followed Denise to the register and began to complete the transaction. I told her that I would leave a deposit of $100.00. She asked me to fill out a form/card like piece of paper where I completed my name, address and phone number. I gave her my Visa check card and drivers license to make the payment. She gave me my receipt and I wrapped it in her card and placed it in my husband’s wallet. Even though we put a deposit on that ring, we continued to shop around at other jewelers.

On June 27th, 2002 (Our 10th anniversary) we returned to Whitehall to cancel the layaway, but had not fully decided against making a purchase there later. My husband pulled the receipt from his wallet and we handed it to the associate. She took the receipt and commented, “I can’t read this”. Their receipts are printed on a carbon like paper that gets dark where it’s folded.

She takes the receipt and asks “Dana Burns”? (I may have the first name incorrect as I do not have the original receipt to refer to). I said “no, Beverly Armstead”. She says, “The name on the receipt says Dana Burns. Is that you?” I looked at the name on the receipt for the first time and was surprised to see that name on it. The sales associate went to get Denise whom I recognized immediately as the person who did my layaway. She says, “The name on the layaway is Dana Burns, that’s not you?” I again stated that I was not that person and I had no idea who that person was.

By now, I have the original associate, Denise and a third associate looking at me very suspiciously. I tried to remind Denise of the circumstances surrounding my visit only weeks earlier. She said, “Yes, I remember you, but how did I get this name?” I suggested that maybe she got me mixed up with someone else, but she insisted that it was not possible. She even went as far to say that she has worked for the company for years and has never made that kind of mistake.

I asked to see the receipt but she seemed reluctant to give it back to me so I gave her my credit card and asked her to see if my card number matched the one on the receipt. It did! For some reason that did not seem to convince them. I reminded her that she had me fill out a card the day I made the deposit, but she said that she never asks people to fill out cards on a layaway.

By now, I’m starting to feel embarrassed and humiliated and almost left the store, when my husband said “No, get your money back and I know for sure now that we are not buying anything from them today or ever!” While they all searched the computer and the layaway files (and spoke in hushed tones) I turned my back to them to see if other customers were looking at me.

When I noticed that customers had heard and were looking, I was practically in tears. I was completely mortified and could not believe what was happening. I’m not sure if my confusion came across as guilt, but I’m sure I looked totally clueless.

Finally, Denise says to the other woman, “It’s her credit card and she has the receipt, I guess I have to give her the credit”. That was the final insult! How could anyone think I would be so stupid to try to get a credit card refund on a purchase I didn’t make. I signed the credit form and my husband checked it to see if it really said credit. We thought that it probably wasn’t a real credit because it was obvious that they thought we were doing something fraudulent.

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Pagel And Sons Jewelers Killeen, TX Complaint-Stole My Gold

Subject: Stole My Gold
My Name: S
My City: Las Cruces
My State/Territory: New Mexico
My Complaint Against: Pagel and Sons Jewelers Killeen, TX
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.):
My Complaint Description:

September 27, 2011 I took my size 7.5 solid gold engagement ring to Pagel and Sons to have it cut down to a 1.5 baby ring for my grandson and when I went back October 1, 2011 to get it 4 days later they had my baby ring ready but when I asked Elizabeth the clerk for the remainder of my gold ring I was told they didn’t have the leftover gold and there wasn’t a note on order envelope to return my leftover ring and when there isn’t a message left to return the leftovers to customers the gold is shredded.

After getting loud and saying it’s not shredded it’s melted and use that they don’t just throw out the leftover gold when the cost of gold is increasing she went to the repair room and came back and I was given the prongs from the ring BUT NO GOLD I again asked for my gold and told that it hadn’t been save because it wasn’t on the envelope that I wanted my gold remains back and It was ON AND POPPING.

I told Elizabeth that I had talked to sales clerk about the cost of gold increase and she knew that I wanted my leftover gold back. She tried to get the jeweler from the back to come talk to me. She came back w/ the prongs from my ring and no gold again. I asked for the rest of my ring. She came back w/ 2 small slivers of thin gold saying that was the leftovers and not the same gold as my ring or my baby’s custom ring from my ring. I was livid and asked her why. If I didn’t advise the clerk that I wanted my leftover ring why would they save the part of the ring that had no value and was able to return that to me?

Again she said there was nothing she could do because it wasn’t written on the order envelope. I told her that it wanted my leftover ring twice she tried to have him come talk to me and he wouldn’t come out to talk to me. Eventually some older man I’m assuming it was the Owner who told me that because HIS employee didn’t write on the envelope that I wanted my Gold back and gave me 3 small pieces of gold slivers not the same gold as my baby’s ring and REFUSE TO RETURN MY GOLD and walked away saying, “whatever” until as customers came in.

I loudly told them about my experience. Did the older man come back out and tells me I shouldn’t be telling them that and that he was recording me. I told I hope he was and asked him to tell the customers what I was saying was wrong and he didn’t deny what I was saying to the customers. When I took my jewelry in to have repair the first piece it took out was to have 2 lobster clasps added on to a piece of gold that I had left from a bracelet made for my baby by Pagel’s earlier and the sales clerk advised me that it would be expensive to have the clasps added to the bracelet because of the cost of gold going up.

I reminded her of the price paid to have the original bracelet made. She said it would be more expensive because of the price of gold increase and she laughed at my response to not have the clasps added at this time and she commented that because his bracelet still had room and don’t really need an extension right now and I agreed and later I was looking at baby rings and she offered to assist me with the baby rings and they weren’t his size. She recommend that if I had a ring that I wasn’t using it could be reduced to fit his finger. I told her that was the original reason I had come in today to have him a ring made from my ring that I had in my purse.

I took it out. She said it would make a good ring for him. I didn’t know his size. She measured his finger. It was 1.5 and I told her that with the leftover ring I could make him another ring as he got older and we both agreed that would be a good idea and she gave me my receipt and I left excited to have a ring for my baby and to return and they refuse to give me my leftover gold back isn’t ethical and I had been doing business with this company since the early 2000 and to have them do this to me is unethical and I can only imagine how many others have been stolen from and at what cost.

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Foreli Jewelry Complaint-No Refund On 1 Of 2 Items Returned – No Customer Service

Subject: No Refund on 1 of 2 Items Returned – No Customer Service
My Name: Anonymous
My State/Territory: CALIFORNIA
My Complaint Against: Foreli Jewelry
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.):
My Complaint Description:

I talked my husband into purchasing 2 rings from their website just before Xmas 2011. Both rings came in one shipping box but were the wrong sizes, not what we ordered. We both called them over and over and they never answered their phones. We emailed them from their website and joined the many complaining on their blog. After 4 weeks, they sent him a return authorization number (RAN #) and he placed BOTH rings back into the same shipping box they arrived in and sent them certified mail.

They were signed for and approx. 3 weeks later, and many threatening emails, we received a credit for one of the rings. They say we needed another RAN # for the second ring. They are not disputing we returned both, but they have their merchandise and our money. BEWARE!!! Not even shipped in company name?

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Diamond Essence Complaint-Terrible Customer Service

Subject: Terrible Customer Service
My Name: Terry
My State/Territory: IDAHO
My Complaint Against: Diamond Essence
Complaint Category: Fashion & Jewelry
Claim Amount (Approx.):
My Complaint Description:

Just as a previous reviewer wrote, I received something I didn’t order (I had ordered a different item months prior and was finally shipped the wrong item). On numerous phone calls I was given incorrect information. When calling to complain, I was refused access to speak to a supervisor. My emails and letter sent were never answered.

Thanks to AMEX’s outstanding customer service, I was able to get a refund from them for the item price, but I still am out of pocket for the cost for them to ship the unwanted item to me and for the cost & insurance to send the item back. I have never (and I do a lot of shopping online) dealt with such an unresponsive and untrustworthy company. Please do yourself a favor and DO NOT do business with this company.

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