Toastmaster Inc (Spectrum Brands) Complaint – Doesn’t Work

Subject: Doesn't work
My Name: Nick
My City: Warren
My State/Territory: PA
Country: US
My Complaint Against: Toastmaster Inc (Spectrum Brands)
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 25
My Complaint Description:
I bought a 12 cup Toastmaster digital coffee maker from Dollar General about 3 months ago and it already has stopped working. Sometimes it would just shut off before brewing the whole pot, and now it wont brew at all.

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Oster Complaint – Missing Part

Subject: Missing part
My Name: Heather
My City: Lake country
My State/Territory: BC
Country: Canada
My Complaint Against: Oster
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 300.
My Complaint Description:
Bought expensive coffee machine for my daughter last Xmas. The milk frother part was either lost or missing, not sure which, it’s a small piece. Contacted Oster who referred a company in Edmonton AB that handles this part. Been waiting 9 months already and they keep running us around and as of last months call, they claim no new manufacturing on that part. So now we are stuck with a counter ornament that we can’t use. I’ve complained to Oster on their FB page and have been ignored. When I called them out on ignoring me, I got an unbelievable response to “if ever we get the part in stock, we will let you know”
“ if ever” , so in another words I’ve wasted $300. And I might as well take to landfill
Why are they allowed to manufacture products and not ensure replacement parts available
Seems no consumer protection and it took awhile to save $300.

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Electrolux Complaint – Mold Issues From End Loader, Electrolux Send Replacement Part, And Voucher To Get The Part Replaces, But Wouldn’t Pay For The Appliance Company To Come Out To Replace The Part.

Subject: Mold issues from end loader, Electrolux send replacement part, and voucher to get the part replaces, but wouldn’t pay for the appliance company to come out to replace the part.
My Name: Lynn
My City: Jackson
My State/Territory: Georgia
Country: Usa
My Complaint Against: Electrolux
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 80.00
My Complaint Description:
Need Electrolux to pay for their contract appliance company that came out to put part on faulty front end loader that had mold.

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Toastmaster Coffee Makers Complaint – Removable Basket In Toastmaster 12 Cup Programmable Coffee Maker With Digital Display

Subject: removable basket in Toastmaster 12 cup programmable coffee maker with digital display
My Name: marcy uhutch
My City: williamsburg
My State/Territory: KY
Country: usa
My Complaint Against: Toastmaster coffee makers
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 24.72
My Complaint Description:
The removable basket is very hard to remove you have to squeeze tabs and its suppose to release it does not work and plastic was so sharp, I am sure i needed 1 stitch on finger which i have butterflied I finally had to turn coffee pot upside in sink to remove grounds and make a pot of coffee other than that it is a fast making coffee pot which i like but i dont wanna have to turn upside down and yes we followed directions in booklet for removal so did husband it is really ridiculous. I would truly like to just swap out coffee pots with them with a easily removable basket and they pay postage maybe this is just one with a defect.

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Hoover 800 Customer Service Tier 2 Supervisor Chris Complaint – Not Honoring Warranty With Receipt& Worst Customer Service Experience Ever

Subject: not honoring warranty with receipt& worst customer service experience ever
My Name: lora purpero
My City: Chillicothe
My State/Territory: ohio
Country: usa
My Complaint Against: Hoover 800 Customer service Tier 2 Supervisor Chris
Complaint Category: Electronics Appliances
Claim Amount (Approx.): 150.00
My Complaint Description:
I had 3 days left on 1 yr warranty steamvac spinscrud50 model F5914-900 when multiple problems happened. Hose pump broke, turbine going out, floor brushes not spinning properly. On 3.12.18 took this machine to my local Hoover dealer and service center to get this diagnosis. I have already paid the local Hoover dealer $20.00 to diagnosis and fix the leaking problem & to release my property back to me. I have used it twice on 1 room of carpet and the spill pick up hose attachment 10-12 times over the last 362 days before it malfunctioned and leaked a gallon of water onto my floor. Over 2 days, 6 calls to 800#, talked to 4 different people that would ID themselves, 2 were nameless and over 4 hours on phone ( 25 mins. on hold before they would answer). I talk with Chris that has ID'd herself as tier 2 customer service supervisor in Glenwillow, Ohio. During the initial conversation with Chris she is very rude. Out of her mouth comes the words I DON'T CARE a minimum of 2 times during our first conversation. IS THIS HOOVER'S NEW BRAND? Is this how Hoover is training their customer service employees? In any context should a customer service supervisor ever mutter those 3 words to a customer with a valid warranty problem let alone to a 3rd generation, loyal 35 year plus customer as I am or was? During this conversation she says I can't have the local dealer repair for me , I must drive it 60-90 miles away still in my state of Ohio or mail it there which will cost about $55.00. Tells me she needs to research this and call back. I will give her credit for actually calling me back. During the 2nd call her next offer is to send me $50.00 worth of cleaner for a machine that isn't working up to par. I laughed, said i wasn't wanting cleaning solution for a machine that I can not use. Her next solution is to return this lemon(cost is still on me) and get a replacement WITH NO WARRANTY (reconditioned- no doubt) and a $20.00 bottle of cleaning solution after I mail her receipt copy and after I pay and return lemon machine to a Tennessee zip code. She would not give me the rest of the Tennessee addy. Said she would call me back again after I mail her my receipt with the rest of that address. This will cost me a minimum of $75.00 now. Before the conversation ends I told her I am not happy with this solution. I should not have to pay an amount that is more than half of what this lemon cost me new. During this last conversation with Chris, tier 2 supervisor at the Glenwillow OH Customer service, proceeds to tell me a minimum of 3 more times I DON'T CARE. When I asked to speak to her supervisor or another supervisor, she cackled that she's it, take it or leave it," there isn't anyone else that is going to make me a better offer or even bother to call me back".

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