My Name: SWO LLC
Claim Amount (Approx.):
My Complaint Description:
Our company was looking for a year/make/model extension for our magento store when we stumbled upon Vehicle Fits; we contacted the company and spoke with a gentleman by the name of Josh. We explained to Josh that we have had some problems with purchasing magento extensions in the past and were a little weary about purchasing another extension that may not work properly. Josh assured us that this would not be the case with his software and even offered to remove his refund policy for us and he would refund us our money if we were not happy with his software.
After we purchased the software everything seemed to be moving along just fine. He offered to install his software and had to make about 4 updates to get it up and running. There were a few bugs here and there like misspellings, some all capital letters, some lower case, doubles of makes models, wrong vehicle to bolt pattern and a few other minor issues but he assured us once again that they would be sorted out. He said a buddy of his was working on that for him and it would be fixed within a few days. This never happened and nothing was fixed.
We also noticed that our page load times were horrible with the extension installed and we were told it was a cache issue and we needed to clear our cache more often. We were also told he was going to custom program the module to suit our needs better with a year make model choice for both wheel and vehicle sides and that never happened either. The load time issue is caused by a hog of java scripting poorly written and not optimized at all. If you view his test sites you will notice load times are horrible.
Our server suffered a failure last week and we had to recover it from our data center, after getting the server back and going through the database we discovered if we removed his entries from our SQL database our problem was fixed and our sites would function as they should and with the entries added back to the database our sites would fail to load. Clearly his software were the cause here, magento functioned perfectly without his module entries.
We contacted him and informed him that we were not happy with his product and that it still needed some tweaking and we would like a refund. We were told he would issue a refund if we were not happy with his software. He asked if he could have the chance to try to fix it and was simply told NO. Our server was down for a few hours and that costs our company money and we could not afford to have any down time in the future due to his software failing.
Josh was now looking for every possible way to get out of giving us our refund and looking for a way to make it our fault his software failed when that didn’t work he started in with immature name calling and vulgar remarks. No refund has been issued at this point and we are having our legal team contact him this week. We would just like to give everyone else a heads up to stay away from this company and let you know how our experience with Josh and vehiclefits.com turned out.
UPDATE: We decided to give Josh a chance to complete the module as agreed and prove to us that his module was not at fault for our magento store failure. He installed the basic module on a test site and then disappeared. He is no longer responding to our emails and we are still locked out of updates. We never received a refund and now we are stuck with a non-working magento module and lost out on $700. He claims we are no longer allowed to receive updates or download the software we paid for due to that fact we posted our complaints on these message boards.