Subject: Not assisting customer with all options to save money
My Name: Harriot
My City: Indianapolis
My State/Territory: Indiana
Country: USA
My Complaint Against: Uhaul union city Tennessee
Complaint Category: – Select –
My Complaint Description:
I am making a complaint for my niece weather she files a complaint or not I am very disappointed with the uhaul company I feel that weather they are corporate or franchisee they need to reach out and help the families with the best prices available for the customer not the company. Below is a portion of my story.
Well update on my niece and her family they finally relocated closer to her mom and dad in Tennessee. Rich found a new job and they finally found a house to rent so far things as re looking up. However I want to say that I am so disappointed with the uhaul company for not giving out information they called for a quote and uhaul gave them a quote when they got there to pickup the truck they found out there was hidden fees and they could have just gotten the truck for one day and it would have been a little cheaper but the size they needed wasn't available now in Illinois bait and switch just saying I will never use uhaul again for anything I too have had this kind of experience anyway with the relocation rental of the house and now the 3 times the cost. They have reached out for help I'm sending them a check for food but if you feel compelled to help this beautiful family please donate to the DeRosia family thank you in advance and God bless you