Korean Air Complaint – Don’t Expect To Sit By Your Wife Or Family.

Subject: Don't expect to sit by your wife or family.
My Name: angryatkal
My City: Seoul
My State/Territory: Gangseo-Gu
Country: Korea
My Complaint Against: Korean Air
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I bought my tickets on Dec 1st through Airfare.com. For my wife and I to go to Korea on Dec 21st to see our son. Korean Air decided that we do not need to sit together for the 15 hour flight, in fact middle seats in separate parts of the plane will be fine. When I contacted Korean Air about this they told me to ,"wait until I get to Seattle and hope that somebody cancels and the Seattle agents might consider accommodating you." $4500 for tickets on a 15 hour flight and I get a "Hope" for an answer.

I have spent numerous HOURS on the phone and writing emails and Korean Air refuses to even accept the fact that A MARRIED COUPLE SHOULD BE AFFORD THE BASIC AND SIMPLE CIVILITY OF SITTING TOGETHER FOR A 15 HOUR FLIGHT!!!!! But KOREAN AIR refuses! Of course for $750 I was told I can change the tickets. Yes, $750 is the change fees, I would still be responsible for the difference in price of the new tickets. THANKS KOREAN AIR FOR SHOWING ME YOU WILL NOT HONOR YOUR OWN CUSTOMER COMMITMENT!!

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Korean Air Complaint – 2+ MONTHS AND STILL NO REFUND

Subject: 2+ MONTHS AND STILL NO REFUND
My Name: HIFiGuy
My City: Seoul
My State/Territory: Gangseo-Gu
Country: Korea
My Complaint Against: Korean Air
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
I canceled my return flight to the USA with KAL (within the time frame allowed) because my fiancee and myself are having a baby. I thought it best to be with her during her pregnancy especially since this is her first. It has been over two months now since I canceled the flight and filled out the required forms for the refund. They took my phone#; cell#; and my email address but still after many calls and no reply from them in any way I still have not received my money back.

In all fairness though the KAL representative did tell me it could take up to two months to receive my refund and I was okay with that as I planned on using the refund money for our new baby, but now it's more than 2 months and all I have gotten from KAL is disregard. KAL website says only 2-3 weeks for processing refunds from the USA. My main complaint here besides them keeping my money for so long is KAL didn't even have the common decency to contact me in any way as to the progress of my refund, after all it's my money right?

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Alitalia Complaint – Don’t Fly Alitalia

Subject: Don't Fly Alitalia
My Name: rsabelli
My City: NEW YORK
My State/Territory: NEW YORK
Country: USA
My Complaint Against: Alitalia
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
My luggage was lost by Alitalia in Dec and they still owe me $1465.00. After landing in Milan in December 2009, after waiting hours for luggage that never arrived, after I realized that my luggage was lost, after waiting hours at the lost luggage desk, I was told to repurchase everything I would need for my week long vacation because Alitalia informed me that they could not get my luggage to me until one week later (the day before I was departing to return home.)

I was very accommodating but they refused to have my luggage delivered to any of the cities that we were going to be in during the week (multitude of excuses: holidays, wouldn't pay for courier, etc…) and so we had to return to the first city at the end of our trip to retrieve it. Because we were changing cities everyday on this “vacation,”and the luggage they lost was my ONLY piece of luggage, I not only had to buy all of my clothing, shoes, boots (it was snowing), makeup, toiletries, but I also had to buy luggage!

Alitalia assured me that I would be reimbursed as long as I kept all of my (itemized) receipts and submitted a claim when I returned to the states. (Which, of course, I did.) But after almost 4 months I didn't hear from them, and when I followed up, they lied and told me that my luggage was returned to me the following day, and then they denied my claim.

Naturally, I had proof that they were lying, (I received my luggage one week later, not one day later], and so then they made up a new fake nonexistent reimbursement policy, (there is no such policy, I have all the paperwork from Italy, and there is no such policy on their website), and so then they offered me $225*, instead of the $1465* they owe me. (However, I have not received a penny).

*Just purchasing toothpaste, a toothbrush, comb, hand cream, makeup, deodorant, sneakers and a tote bag, which I bought and used as LUGGAGE because it was cheaper, cost me $270.00! They offered me $225 as a “settlement” (which I never received), but WHAT ABOUT THE COST OF MY CLOTHES, BOOTS, UNDERWEAR?? WHAT ABOUT THE COST OF MY CABS, BUSES (to find these stores), AND PHONE CALLS (to track down my lost luggage)?? Should I be expected to pay for replacing my clothes—I packed themTHEY LOST THEM.

They broke their contract: See page 2 of THEIR document: “…..provide the passenger with the agreed carriage according to the defined itinerary and schedule, carrying the passenger and his/her baggage from the place of departure to the place of destination…”

A simple search online will show you that Alitalia does not ever pay for lost luggage. I have written to, emailed and called Alitalia 23 times. I have contacted Eyewitness News/7 On Your Side, The New York State Consumer Board, The Better Business Bureau, and Andrew Cuomo, Attorney General…..and various travel troubleshooters online……..I am still waiting for my check for $1465.00.

The other very frightening thing is that their prices are very CHEAP, and so students planning to study abroad find this very appealing…Students beware! DO YOUR HOMEWORK. RESEARCH THIS AIRLINE BEFORE YOU BUY A TICKET! UNLESS YOU ARE PLANNING TO CARRY ON YOUR LUGGAGE CASES, DO NOT FLY ALITALIA!

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Air New Zealand Complaint – Poor Service At A High Price

Subject: Poor Service at a High Price
My Name: Piperooni
My City: Miami
My State/Territory: Florida
Country: USA
My Complaint Against: Air New Zealand
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
We booked the premium service for our July & August 2008 vacation – halfway between first class and tourist and over double the cost. On the flight Vancouver/Auckland, we were ignored by the attendants and couldn't get service even when we asked for it.

We were supposed to have the same menu/food service as first class but what we got was what was leftover (no choices) for dinner and they never once offered fruit or a snack or anything else 1st Class got. The attendants spent their time in Tourist or First Class and we only got attention if we grabbed someone going from one to the other. We had to ask for permission to use the first class washrooms, just on the other side of the curtains.

For the Auckland-Brisbane portion, we were seated in crappy old tourist quality seats just in front of tourist, as it appeared that they decided to close the upper deck of the 747 where we originally were booked because there weren't enough Premium Class passengers to bother the staff to open up the area. We had to seek permission and be escorted to use the upstairs washroom.

On check-in, the area reserved for premium check-in was being used by tourist class, and we would have had to wait in that long line had we not complained (both ways). They misplaced the suitcase with all my scuba gear on the way back. It was located by an employee at the Brisbane airport who found it and contacted me directly to arrange return.

To add insult to injury, they assigned baggage recovery to Air Canada, which ran the LA-Vancouver return flight and who could not have been less interested. Needless to say, they ignored all of my written complaints and no one ever replied to them. Next time, Qantas. If you must go Air NZ, the Pacific Premium seats are probably not going to be worth the extra cost.

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Air New Zealand Complaint – Unscrupulous Practice & Breach Of Contract At Air NZ (Air New Zealand) And Zuji Hong Kong

Subject: Unscrupulous Practice & Breach of Contract at Air NZ (Air New Zealand) and Zuji Hong Kong
My Name: wkchjz
My City: Anaheim
My State/Territory: California
Country: USA
My Complaint Against: Air New Zealand
Complaint Category: Tours & Travels
Claim Amount (Approx.):
My Complaint Description:
Dearest consumers, this is a warning to all of you not to be fly on Air NZ, especially not through Zuji, an online electronic retailer for air tickets. I chose Zuji because it was the easiest way for me to book the ticket and it was slightly lower in cost compared to agent-quoted flights. However, it turned out to be my costliest mistake.

I bought a Hong Kong-London return ticket for a year. Zuji gave many options on screen. Instead of the 1 month and 3 month ticket, I paid extra for a 1 year ticket, and paid more for it, and made sure I could change the date of the ticket. However, upon return, I wanted to change the date the flight (which was allowed on my ticket and I was told that my ticket would expire in only 4 months, instead of a one year ticket). I was then told I could not book beyond this date.

I complained to my credit card company and they cited lack of evidence to proof a one-year validity. This is because on Zuji's screen option, once you have paid, they only email you a receipt by email and onscreen showing the dates of the tickets you bought and not the type of ticket (1 year) that led to the choice of purchase. This disappeared once the screen changed. Thus, I had no "proof". This ridiculous con by Air NZ and Zuji is the most elaborate and sophisticated I have encountered so far, and completely unscrupulous. It is shameful that a national airline carrying New Zealand's name could resort to these techniques.

I complained. After complaining, calling numerous time waiting online being transferred here and there and being pushed like a ping pong ball from Air NZ to Zuji and vice versa, I was told I had to pay an extra 1000 HKD (150 USD / 90 GBP) and on top of that 2 service fees 50% that amount to Air NZ for change of date and for service fees. This worked out to be 1/3 to 1/2 the fare price I paid in addition. Moreover, the economy had plunged in 2008, and the original ticket I bought was now only about half the price!

I complained and both Air NZ and Zuji refused to do anything except "extend a goodwill gesture". As a result, I could not use my ticket and it was completely wasted. This became the most exorbitant one-way ticket to London I bought, the most unpleasant flight. No wonder my flight from Hong Kong to London was about half-empty. Air NZ and Zuji's business practices are completely unscrupulous. DO NOT EVER BUY ANY TICKETS FROM THEM AND BOYCOTT THESE COMPANIES if you do not want to be cheated by unscrupulous practices.

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